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    Reval Distributor

    5.0 (1 review)
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    7 months ago

    Quick delivery of product as described, at the best price for this type of item, shipping included

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    Riaydh H.

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    Bj's Membership Center - Love this club, Very clean, friendly atmosphere. Staff above and beyond helpful and kind.. The savings here are the best..

    Bj's Membership Center

    3.5(4 reviews)
    10.9 mi

    Love this club, Very clean Covid conscious environment. Staff is above and beyond friendly and…read moreknowledgeable I won't go anywhere else

    I signed up for a membership in January 2020. The salesperson said the actual store was scheduled…read moreto open six months later in June 2020, however if I signed up now the memberships annual renewal date would begin in June 2020 and expire one year later. Even better, the salesperson said we could shop online at BJ's.com or the other store in Madison Heights until the Chesterfield location opened. I went and checked out the Madison Heights store. Very nice. Basically it's very similar to Costco. Friendly staff. Good meat selection. Nice beer and wine prices. Marginal produce. More national brands than Costco and a much better gas rewards program. Overall I'm pleased with the store. So about three weeks later the membership cards and documents arrive. The membership expiration date was listed as February 2021. This was not consistent with what the salesperson said and not prorated to reflect the anticipated Chesterfield store opening date. So I call BJ's customer service hotline. No one answers. I'm placed on perpetual hold. I sit there paying for a membership on a store that hasn't even opened yet and a customer service line that no one answers. The next day I call again, after 17 minutes on hold I get a human to speak with. They tell me no problem, when the Chesterfield Store opens go wait in the customer service line and they'll change the membership date to reflect the actual store opening date. Typical hawkish East-Coast customer service, putting the onus on the customer to fix the situation. Note to management, I see a culture clash brewing. The Midwest people don't like a Jersey attitude. Even worse, some days later, I place an order on BJ's com. The product arrived damaged. Seriously damaged. The item was shipped in a thin box that was packaged amateurishly. Why on Earth would anyone use this box and packaging to ship a heavy fragile item? It was like the warehouse clerk was being deliberately passive-aggressive to damage the item. So I call the customer service line. Again no answer, perpetual hold. I ended up calling my credit card company, they took care of it quicker than BJ's did. Based on my experience, the actual retail store was nice. Everything else? A clown show.

    Reval Distributor - wholesale_stores - Updated May 2026

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