Very pleasant and surprising purchase yesterday. Went…read morethere looking for a king box spring. The sales lady showed me that is was two pieces, gave me a fair price and then told me that....they could deliver the same day. Between 3pm and 5pm. And it was already 230! And sure enough at 435 PM the delivery guys arrived with the foundation. They were very nice and one of them even restapled the loose netting on the bottom. Overall a great purchase and I would definitely buy from them again!!

I purchased my frame and mattress from here two years ago and got more for my money then anywhere…read moreelse. Their customer service is unmatchable. I am shopping for a guest bed now and that will be my first stop.

Do not buy a mattress here. They are only here to prey on the people of BC because they have no…read moreother options. I've purchased 3 mattresses here in the last decade and all 3 were crap. All 3 times I either dealt with Gus or Trent, who are very good at their jobs. The first one (2016) was cheap at $400 because we had no money. Cheap in the sense that these were way overpriced mattresses for what you're getting to begin with. Within a month It started sinking in like we were bouncing bowling balls off of it every day. It looked like it had potholes. We had to tolerate sleeping on that crap for 2 years until we could afford a new one. So two years later we had saved about 1k which I know still isn't much, but we paid $400 for a prison cot there already, apparently. We spent $800 on a $950 mattress. It was amazing at first. And then just like the last one, it began sinking in in various spots on the bed, this time within 3 months. Wtf? What happened to mattresses lasting at least a decade? We can't even get through a year! I'd be happy with 5 years at this point! We don't have kids that play around on the beds, I weigh 120 lbs and my husband weighs 170. What is the problem now? So instead of admitting we waisted our money AGAIN, we spend the next 4 years switching out bed frames thinking thats the reason things kept screwing up. 3 bed frames, several foam pads, giving up and putting the mattress on the floor, and 4 years later, we need another mattress AGAIN because we're friggin broken in our 30s because our bed was so uncomfortable. This time we looked around first, for months. The timing was bad being shortly after covid so it was difficult to find a mattress store that didn't close down. We attempted to order a mattress online twice, but it was too expensive and we didn't even know if we'd like it. The only other mattress store that was open with displays was in Grand Rapids and they don't deliver to Battle Creek. So here we were, once again in 2022 stuck with having to buy a mattress at this store. I get now why they're still here, because they're it! No wonder the quality doesn't have to be great. But we were convinced we just needed to invest more money into a decent mattress. This time we threw down $1400 on a $1495 Sealy Posturpedic. I was so excited. That mattress was a Godsend, for almost a year. And then the same friggin thing started happening. It was slower to start, but once it started, the mattress was crap just a couple of months after that. It sunk on both sides leaving a huge bar down the middle causing no area on the mattress to be comfortable at all. Now its 2026 and most nights we sleep on our 10 year old couches so we don't wake up feeling 80 years old. I am so over it! So I called Sealy to let them know that their mattresses are crap. I've never done that before, but I was heated. Thats way too much money to have them die in less than a year. They told me, after laughing at what we paid for it at a "discount store" , that those mattresses didn't meet full quality control, so they didn't go to the big box stores for that reason. They went to discount stores AND they're supposed to disclose this. He told me they wouldn't even have honored my warranty in the beginning because of where we bought it. They are final sale mattresses because they're essentially crap but still legal to sell at a discount. Nice. So there you have it, folks. No matter how much you spend at this store, you will be buying junk and you will spend more trying to fix it than its worth. Save your money and order direct if you live in BC or you will just get taken advantage of because you have no other options. We almost have enough for a new mattress again and I will be ording direct from Sealy this time with a ten year warranty. The way it should have been. You guys, Trent, should be ashamed of yourselves for ripping people off the way you do. I will make sure as many as many people as I can in this community know it too.

Great service with delivery. Was able to talk down the price to a more reasonable amount.read more

Looking for a simple bed frame but what I experienced was so much more. ASA was so helpful and…read morekind. very grateful for friendly conversation being from out of town.

Asa is the man! Very knowledgeable and articulate guy who knows how to cut through the bs and…read morefigure out exactly what you're looking for - without any of the "salesy" talk or gimmicks. Plus, they've been in business for almost 30 years, aren't in debt or owned by a foreign country, and they actually keep inventory in stock. If you want to support a true locally-owned business that knows how to take care of you, buy your next mattress here!

Staff was very courteous and Ray was especially helpful in picking out a comfortable, durable…read morecouch. He listened well and has great knowledge of the products. We love the couch! Pricing is very reasonable throughout the store. Definitely will be back.

We went to several furniture stores in Jackson looking for a couch. We didn't like the prices or…read morestaff. When we got to Jackson Furniture Outlet the first thing we noticed was how courteous the staff was. We got the couch we wanted and didn't even hear how we should go with a more expensive one. We knew what we wanted and they let us get that. They were great and let us look around instead of bothering us trying to get a sale. When I needed help though the employees were there to help. It was the best experience I ever had shopping for furniture and will be going back there for future purchases.

Fantastic ! The Wife and Myself do not purchase furniture at any other venue since Dave N. does…read morehis utmost in helping us out in redecorating these past 6 months. He is so knowledgable. All that we bought had to be ordered so we were at the mercy of the manufacturers. Dave calmed our fears and remained in regular contact with us during the crafting and transport of our pieces. Mr. N's delivery crew did a wonderful job of bringing the bedroom and living room articles into our home and placed them carefully in their places. All were delivered without damage. Our home is a show place now.

You get great quality and awesome customer service at Wilbur's. Dave is amazing and he really…read morewants to make sure that the customer is satisfied. We buy our furniture from here and will continue to do so.

Allison was amazing! She really knows her product and made the whole process stress-free. She…read moreguided me through everything and helped me select the perfect bed. The install team was fantastic too. It's a real gem having this business right here in town, and I love that the bed is manufactured in Michigan! The comfort is incredible, and the adjustable base is a game-changer. So glad I chose them!

Another five star review for absolutely top notch product and customer service. Bought a new Sunny…read moreSide Up (Queen plush) from them sight unseen over the phone after reading reviews and loving the idea of a quality mattress with interchangeable top layer. Jenifer was extremely helpful explaining the different mattresses and top layer options. Made my choice, had it shipped across the country, and after a few weeks decided I didn't like the feel of the top layer I'd chosen. Once again Jenifer came to the rescue, figured out what I needed and shipped me a replacement top layer (plush latex instead of plush polyfoam). Now I love my mattress and couldn't recommend this store more highly!

This place is excellent. The sales people all the way to upper management are exceptional. They are…read morewilling to work with any specific need that you require for a mattress at a reasonable cost. Yes, they are small but their customer support is off the charts. I would recommend them to anyone!

Selection was poor and understocked, saleswoman wouldn't leave me alone to select and then lied…read morethrough her teeth about the Memorial Day Sale.

Samantha was very courteous and knowledgeable, assisted us with finding exactly what we needed plus…read moremore! Prices were very reasonable as well! Highly recommend!

American Freight Appliance, Furniture, Mattress on 501 Mall Dr in Portage MI delivered a fridge and…read morebusted it up getting it into my house as well as the lower door doesn't work. Not that the guy tried to take the door off that doesn't work. They won't replace it and also have to wait up to 30 days to get the $1400 I paid? So now I can't just pull more money out my ass and my other fridge is broke which is why I had to buy a new one. Then this guy tries to defend the delivery guys like I didn't look at the fridge to see what damage it would have had in the store. It was dented for sure but not chipped and white gouges. So I guess I'm an idiot on top of that? I paid in cash two days ago but they can't return me my money? They can replace it if I paid another $500 for a warranty but not when THEY break and mess up my fridge? Worst place I've done business with them ever! Thank goodness for the people who make the fridge. Best customer service ever from the maker of the Cafe fridge! I can replace the door and will have a fridge for the holidays.

Depending on what you are looking for there is an descent amount of selection. We wanted a soft…read morereclining sofa which they don't have but there are plenty of other options available. They also have kitchen tables and mattresses. It is worth stopping in if you are in the market for such items.