It seems the trainer is not eager to correct the mistakes of those he's training. Place is hot, filthy and not worth the time or the money. Do not recommend read more

It is a small facility but it gets the job done! I purchased a groupon late 2010 and started in February 2011. They have gone through a total make over in staff and management now and I still love it. Since it is a small place the trainers get to know you and your limits. That also helps if you need motivation to keep attending. First class starts at 5 am which gives you more than enough time to go back home and get ready for work. They don't have showers. Warnings - the trainer might not show up on time for the 5 am class. They don't offer childcare. Weigh-ins are only on Wednesdays. It's these warnings that make me only give a 3 star but I had a membership at Tri-point and now that I'm here I'll never go back. I have had the best results at Results ;) read more

I purchased a Groupon to work out here because I thought the "group workout" atmosphere would work for me since I had just lost 100 lbs., was in very bad shape, am in my late 50's and needed some TLC with regards to creating a workout routine tailored to my needs. I never got one workout in before I ditched this establishment because of how I was treated by the gym's manager. I dropped by the gym to check out the place and see what I was in store for. When I walked in, there were three people in the gym all working out, no one at the front desk. I looked around, made eye contact with a woman who barely said hi to me. I asked if she was with the gym and her response was..."yes or I would not have talked to you." First red flag. I later learned that she was the manager of the gym (shock). I immediately knew this was not going to be the place for me. I have been in the customer service industry for 40 years and this is not how you greet a new or established customer. I felt like I was "disturbing her workout" and felt unwelcome from the moment I walked in the door. We walked over to the desk so I could ask a few questions and still got a vibe from her that she really wanted to be doing something other than dealing with me. She eventually told me her name and that she was the manager, and then asked if I could come back at 4:30, I could not, and then asked if I could come back at 4:30 on Monday for the initial paperwork, I said OK. My anxiety was kicking in and after attempting to ask a few more questions and getting short unfriendly responses, I left. They do not seem to care about getting new business. After taking the day to think about how this experience made me feel even before I had one training session, I decided I will not workout at Results Training. I will not be using my Groupon, I will let it go to waste. If you are looking for a small, friendly gym...this is not the place. read more

I bought a $25 Groupon for 2 months training with a personal trainer at Results. When my 17 year old daughter went to the facility to begin her training, she was told they needed a credit card number to have on file. She called me, and I spoke to Ashley, the manager. I asked why they needed a #, and was told it was for membership purposes. I hadn't bought a membership; I bought a voucher for 2 months of training. I said I didn't intend to give them a credit card number, and asked why, if a # was needed, did it not state this on the Groupon voucher. Ashley didn't have an answer and when I questioned her some more, she hung up on me. She then sent my daughter away, crying, telling her she couldn't use the voucher since I wouldn't give them a credit card number. I called back, again speaking to Ashley, and asked her who owned the facility. She stated "I do not have access to that information." Really? You don't know who signs your pay check? It took me all of 10 minutes to find out the owners name on the internet. I reported them to the BBB, and received this response from Results: This person is not a member, nor has she ever been a member so this is irrelevant. All advertising we post includes a continue rate. We suggest reading details before a purchase is made in the future. We reserve the right to do business with whom we choose as well. You did purchase a voucher from another company so i suggest you contact them for a refund. please stop harassing our facility. We attempt to create a positive environment for our members and we can't do so when being harassed over a non member. If it persist will will contact authorities Buyer beware if you choose to do business with this company. read more

The trainers did not appear concerned about modifying exercises for the different ages, fitness levels or genders in the group. I encountered a station that had weights that were far too heavy for me, and instead of finding new weights or adjusting the task, I was encouraged to "push it" and use the heavy weights anyway. Any personal trainer of merit will tell you that not only is this bad practice, it's dangerous. My upper body strength is not so great, so I can't do a push up. They had no other exercise for me to do at that station. Anyone with decent training in Exercise Science knows that exercises need to be tailored to the individual. This was a total waste of my money. And don't even get me started on the girl who works the desk. She was a disaster on all fronts. read more

This place was not a good fit for me for a multitude of reasons. I bought a Groupon to check it out because I was enticed by the idea of intense personal training, but that's really not what Results offers at all. First and foremost, the "personal" training is actually group training; I would typically go to the sessions after I got off of work, and they were usually packed. The "personal" training wasn't much more than a couple of comments or corrections per session because there aren't enough trainers per customer. The group of people that shows up is divided among the trainers available, but there would still frequently be 10-15 people in a group. This is a problem because the work-outs are circuit based: 10-15 people means 10-15 stations. I certainly don't have the worst memory in world, but it was hard to remember the gist of 15 different exercises, let alone the details about positioning, form, etc. This was a problem for me - while I've always been athletic, I don't have much of a foundation in strength training, and I was pretty much left to my own devices. Furthermore, the majority of the trainers did not appear concerned about modifying exercises; I periodically encountered a station that had weights that were far too heavy for me, and instead of finding new weights or adjusting the task, I was encouraged to "push it" and use the heavy weights anyway. Any personal trainer of merit will tell you that not only is this bad practice, it's dangerous. In their defense, the gym didn't have enough trainers working, and there was really no way for the trainers to do their jobs correctly. I went pretty consistently for 2 months and have to admit that I felt like I got a good workout - I've never been so sore in my life - but it all quickly came to an end when I screwed up my knee, undoubtedly from doing exercises wrong, and quickly lost all of the progress that I made. I haven't been back since. There were certainly a lot of Results devotees at the gym, and I would imagine that if I went in with a better understanding of weights, I might have had a better experience. If you're looking to get a jump start on strength training with individualized attention, however, look elsewhere. read more

Absolutely horrible business practices. Make it seem very easy to sign up after purchasing your Groupon; however, screw you once you cancel membership once to two months of "personal" training expires. I canceled as I was told by Ashley; however, what she stated is not what was actually done. My account was charged at full price the month after I cancelled and was told that they would not refund the amount. I advised that was not what was explained to me at sign up; however, she stated that she would send whatever she needed to the bank to make sure the charge is deducted. Not good business practice and I am very disappointed at customer service aspect. I would advise you to stay away from this company. Scam. I bought a Groupon for GET SEXY SAN ANTONIO BOOTCAMP in the past; they were awesome and followed through with their Groupon Deal.... Just saying. read more

Be sure to cancel your membership in person!! I had to leave the state for two months and I called to cancel or freeze and they wouldn't unless I mailed them a certified letter. I was in the middle of a hardship with a family member passing away and having to take over care for my grandmother, the last thing on my mind was to write an mail in a written certified request. I told myself I'd take care of it when I got back in town. Now 2 months of unpaid and unused membership, the manager refuses to cancel or freeze my account until I pay off the balance. I explained I could make payments and she looked at me and said well when you get your balance to $0 we can cancel. I explained over and over that I can only make payments for the $250 balance and wouldn't be able to pay off at once. However, I got nowhere except a look of "too bad, sucks to be you". I also asked if there was a manger to talk to or an owner, she told me the owners information was "none of my concern". However it is! I was not asking her to discount my bill, but to just cancel my membership to avoid further charges. Which is what happened and will continue to happen, she says it will keep going up until I pay it to $0 and she will be glad to cancel once I pay it. She says ABC financial is their collection agency and they will be contacting me. HORRIBLE! I hope they change their cancellation policies, I tried canceling twice already, and my membership is still going. I won't be able to bring it current and can only make payments, but it will never get paid off because I won't be able to pay in full. They should have allowed me to cancel and stop the reoccurring charges, and the report me to ABC if I fail to pay. Those are standard business practices. I hope they are able to work with me on this, but all the manager wanted was my money, no concern as to why was I canceling. read more

I tried out Results with the groupon I bought for 2 months personal training for $25. I'm SO glad I only spent $25 versus the $100/mo they charge. I'll start with the good: -classes on the hour, every hour, so you can really work it into your schedule -basic equipment - nothing fancy, gets the job done -There are 1-2 Trainers there at each class, depending on the day/time, who will tell you what to do-usually circuit style -full body days on T/Th/Sat and body specific workouts on M/W/F The issue I had was with the trainers! They were SO RUDE and seemingly hate their jobs, because the ones I experienced clearly did not want to be there! I went about 5 times, and experienced 3 different trainers. The first was during the last class of the night (8pm). They were dying to get out of there. Rushing towards the end, started cleaning up/putting away equipment early. I wanted to stretch after the class, but they were obviously trying to get everyone out. There was minimal supervision and support during the workout ie: not a lot of actual training-isn't that what we pay for? I switched to one of the morning classes (7AM) and the trainer at that time seemed so put out that he had to be there. I heard maybe one or two things out of his mouth - "go faster" "don't let the ropes hit the ground" - and that was it. He didn't even say good morning or hello or ANYthing when I walked in. He stood behind the desk almost the entire time using the phone to call someone (who wasn't picking up...how do I know? He had the phone on SPEAKER) or was in the little closet skipping through songs until he found one he wanted to hear. There was absolutely zero personal training from him. When I went to cancel my 2-month membership, the trainer who "helped" me was also rude. He asked me my name, gave me my form, and when I was done, said "bye" in a flippant tone when I left. Didn't ask me why I was canceling or how my experience was. I will say, that when I went in to cancel, the girl who was training a class seemed very upbeat and positive - totally the opposite of the 3 that I had experienced. So, maybe it depends on the time/day you go, but I would NOT recommend this place to anyone. My biggest complaint is, yea, I can go to Results and get a good workout. But I can also get a good workout at Gold's for $30/mo. The reason I wanted to try this place out was for the PERSONAL TRAINING aspect of it, and that, I most definitely did not receive. I was extremely disappointed. read more

This is place will get you a really good workout. The trainers are good about supervising you to make sure you're doing it correctly and getting your best workout. The hours are great if you have a busy schedule, with classes starting every hour. I feel that the name of the business is misleading however. It's not personal training. It can be anywhere from one to three trainers working with however many people show up to class. So, if you go early in the morning, it might be 2 or 3 people working with one trainer, but if you go at about 7 p.m., it could be 15 to 20 people working with one or two trainers. You will get a challenging workout, but to pay about 100 dollars a month for group training seems a bit steep. read more

I'm a new member and I love this place! Yes it is a group personal training environment & it's small but the staff is great and friendly. I was a bit nervous going in as I've never had any personal training experience before but I love the vibe of this place. They always are attentive and encourage questions. The price is right and if you don't mind working out in a group environment I would say give it a try and be open. read more

Hostile environment! The girl at the desk was cold as ice. As I filled out my paperwork, she kept her arms folded in front of her and looked straight ahead. She made no eye contact, answered my questions with short, snippy responses. I felt extremely unwelcome. My second visit was the same. I had to request the same girl to take my weight and initial stats. As I stepped on the scale, she again looked away. I felt like I was a huge bother to her, although she wasn't busy at all. Perhaps she was annoyed because I came in on a Groupon? She asked for copy of my credit card to sign me up for a membership. Apparently, she did not write my credit card number down correctly. Now I am being threatened to be reported to a credit bureau. Maybe had she been focused on what she was doing, and not so hateful, she wouldn't have made an error with my card number. I attended this gym for exactly 45 minutes. My first experience with the trainer was about the same. He wasn't hostile, but made zero acknowledgement I was there. ( there were only two of us, so he must have noticed me) I will say there is one trainer named Scott who has great customer service. I had spoke with him prior to buying the Groupon. Needless to say, I will never recommend this gym. read more

Great place to start working out, great personal trainers good advice for weight loss.

As Marisa states the facilities are very small, but if you are willing to do the work you will see results (although I found the lack of variety: no cardio classes, only resistance type exercises) boring and hard to stick with. I personally like variety and fun to be a part of my workouts and in my experience it wasn't much fun and seemed too much like work. For me to stick with a workout I want it to be fun and engaging (the workouts I got there were neither). Those that got the groupon offered at the end of 2010 got a great deal. If you didn't (like I didn't), don't bother. You can join Gold's or even Lifetime for a whole lot less and those gyms have a whole lot more variety, friendlier staffs, and showering/changing facilities. The trainers are ALWAYS late to the 5AM class, which either cuts into your workout time or your time to get back to your house and get ready for work since they DON'T have shower rooms on premise. The staff is moody, some days they are pretty friendly, but especially at the 5AM class they are grumpy. Who needs that? It is hard enough to drag yourself out of bed to make it to that class, it would be nice to have a friendly and enthusiastic motivator to welcome you when you get there. The prices are outrageous if you didn't get the groupon. For unlimited access it is $100 per month plus they slip in a $65 sign up fee for a total of almost $175 for your first payment. It is then $108.25 every month there after and you have to give 15 days notice before the day they are going to charge you to cancel (otherwise they charge you an extra month). They also have a $50 option which limits your visits to I believe 5 per month (you still have to pay the sign up fee), but again any other gym would be a better option if you ask me. Gold's is usually around $30 a month and Lifetime has deals with no sign up fees (often) and is about $80 a month. Both in my opinion are better, friendlier, more fun options. read more

Questionable Business Practices. Cramped, Dingy Facility. Rude, completely unaccomodating staff. Please do not trust these individuals with your Credit Card/Bank account information. They have overcharged, mischarged and refused to rectify their mistakes/behavior. They are clueless here when it comes to running a business. They are most likely burdened with too much overhead and dismal membership... So they employ unethical and underhanded practices to secure funds to keep them above water. My husband mistakenly purchased this membership for me. Upon my first visit to the facility (if you can even call it such) I was supremely disappointed. There was obnoxious offensive music playing, the place was tiny, dingy and cramped. There was ONE trainer for 20+ individuals. The young lady at "check-in", was unhelpful, unfriendly and rude. In order to break 'contract' you must send a letter in writing TWO WEEKS before your next payment date. I would advise sending a letter via Certified Mail, so that they don't "accidentally misplace" your letter of cancellation or feign to never have received it. I was one day short of the Two Week notice period, with a letter in hand and she refused to process my cancellation. Furthermore, she did not mention that instead of incurring another $108 charge (for a membership that I had not used) I could have switched to a $50 plan RIGHT THEN. As she would have it, I would be overcharged for another month. We ourselves are owners of SUCCESSFUL businesses and I predict that this place wil be out of business very soon. DO NOT WASTE YOUR TIME... EXHAUST YOUR HOPE OR YOUR MONEY HERE. read more

I concur with one of the other reviewers that customer service is NOT part of the Results training. I was a Groupon user and enjoyed the club for 2 months . Particularly liked the training I received from Hector. Unfortunately, he left for the military. I was going to cancel after the 2 month grace period (Groupon), but was encouraged to "freeze" my membership at $10 per month while waiting to make my final decision. I came into the Bitters Road location (San Antonio) on July 9 knowing that my freeze would be up on July 15. I met with a Results representative named Ashley who was helpful in getting my membership cancelled. I specifically asked Ashley if I would be billed for July and was told that I wouldn't be charged for July since the billing date was the 15th. Had she told me otherwise, I would have used the club for the next 30 days and accepted my $86.60 bill for July. When my monthly cc bill arrived , I noticed a charge for $86.60 dated July 15. I rushed into the Bitters Rd. location this morning to let them know I had mistakenly been charged for the month of July , only to be told by the Results representative, Kasey, that "there is nothing we can do about that ." Since she was not willing to reimburse my $86.60, I suggested that they offer me a 30 day membership at no charge since it was obvious that I had not used the club for the previous 30 days. Kasey was not willing to even offer a 30 day free membership despite the fact that her computer could tell her that I had not used the club at all (since I thought my membership had been cancelled.) I asked Kasey if I could talk to the manager and she said she was the person in charge. I asked for the owner's name and she would not give me that information , nor provide a phone # to call. IT IS OBVIOUS THEIR TRAINERS KNOW HOW TO TRAIN, BUT DON'T HAVE A CLUE ABOUT CUSTOMER SERVICE! How difficult is it to offer a 30 day membership which I might use 8 times over the next 30 days? If Kasey can't make this decision on her own, how hard is it to call her boss, so that someone can make this easy decision? I suggested to Kasey that her boss /owner may want to contact me before I find the Results blog and write a review. Of course, no phone call. I then called the billing company for Results and spoke to a nice young man named Thomas. He said he did his research, but once again, my problem was not solved. He said they are "just the billing company" ; that I would have to talk to the club about either a refund or a courtesy membership. I told him I had already done that. I gave Thomas every opportunity to allow me to talk to a supervisor, but nobody seems to want to give out a supervisor's name anymore. When I used to supervise, I would WANT to speak with dissatisfied customers so that I could get their problem solved and avoid a bad review about me or my company. Companies just don't care anymore about customer service. Finally, I agree with the previous reviewer that I was not given anything in writing from Ashley when I cancelled my membership and was told that I would not be billed for July. Shame on me for not getting anything in writing. I suggest to those willing to take a chance on Results that they make sure they have their copy of everything that is verbally agreed to . read more

I purchased a Groupon to start to work out but that was a big mistake. The trainers were more worried about talking to the female members then helping you work out, they would go through the work out very fast then walk away and get mad if you asked them to come back and explain the work out again. Their plan is to get you in on the Groupon and hope that you don't cancel your membership so they can overcharge you read more

As many have, I bought a Groupon to try this place out, I got to sign up but never got to work out becuase I lost my job and needed my gas to commute to interviews. Again the deal presented it self on groupon and I purchased it, went in to try and redeem but they would not accept it due to the fact that I was alredy in the system, I never got to work out and didn't understand why they wouldn't just honor the groupon condisering the circumstances, technichally services were never filled. I would have understood not redeeming it if i had worked out before even just once and used their services but i did not and think it was rediculous they would not honor it. I have filed a complaint with groupon and with the BBB and will not be reccomending this place to anyone here nor will I be reccomending it to my family in corpus. read more

Bought groupon and signed up. Due to a medical issue was unable to use facility. They charged me anyway. I never went 1 time- not once and they said sorry thats your contract. Nice. Its called Customer service! Why would you do that to people?? Never seen anything as crappy as that! Then lets talk about the attitude from the guy at the desk (bitters-281 location in San Antonio), he begrudgingly hand wrote me cancellation proof. Really? Why wouldnt you refund someone in this instance?! I have heard bad things...guess thats why you should'nt buy groupon's in hopes of a deal for physical fitness. They'll squeeze the money from you somehow. Any owner that cares to talk to me about this I am in your system-feel free to call! Until then.... read more

Don't sign up, they want your money. They will bank on the fact that you bought a groupon and forget to cancel it then you rate triples. The owner will not even acknowledge himself or herself. Does that tell you something about the business. It is their policy not to ever give out the name. Ashley is not nice when it comes to money and the buck stops with her read more

Not personal training. They offer groupon deals so it's always packed. Limited workout weights. I never see the equipment wiped down. No showers. Small workout area. Redundant exercises. Trainers are late to 5am class. I don't remember a time when class started on time. I've had better experiences at places where I paid less. Trainers goof around with each other more than train the people that come in. Again, NOT personal training. read more

A friend and I bought a Groupon to go to this facility, and it was not a pleasent experience. The first day we where there they where friendly and signed us up and explained what we needed to know. We went for a couple of weeks, the Gym was always dirty, the manager is very rude and some of the staff is as well. Over all was not a good place for us. I moved outside of the area and I mailed the cancelation letter in August by regular mail and supposedly they did not receive it since my payment was still taken out automatically so I decided to go over there on my lunch hour and I walked in there at 1:05pm and the Manager said they could not accept the letter since they had closed at 1:00pm even do I was able to walk in the gym. I received an email from ABC Personal training which is a billing company that they use and asked them to cancel it and they could not do it I needed to go in there personnaly or send a certified letter to cancel. Over all this place will get your money and not necesary do anything for you be carefull giving them your credit card or signing a contract because they will try thir best to keep charging you. read more

Excellent place , the trainers are familiar with all levels of training . They are able to adapt the training to tailor fit your goals and needs. Plus, it is a hell of a lot cheaper than those jack in the box crossfit gyms where you have to learn tons of techniques just to get a workout in . The trainers make sure to watch your technique and adapt the workout to make sure you get the most out of it . Personal attention with knowledgable staff that track your goals and constantly adjust your workout = RESULTS !!! read more

This place is super small, you don't get personal attention, and you have to get there hourly, not just whenever. Did I also mention they didn't want to reverse my $92 charge, just cause i didn't cancel in time. I didn't attend in a few months, but that didn't matter, it was "my fault". read more

I purchased a livingsocial coupon for them stating I would get a personal trainer with one on one time, a nutritionist to help me with food planning and I could walk in whenever it was convenient for me. That was not the case. When told about nutrition, all I received was a piece of paper with a chart on how many calories in different food items, it was a group work out and it was on the hour ever hour. This was not what I paid for, nor was it what I was expecting. The trainers were lazy and was more concerned with chatting among each other then really focusing on the clients. This place is not for me. They advertised one thing and gave you something else... what a rip!! read more

Very disappointed with Ashley the manager who wrote a fitness contract with my daughter who is a minor using someone who is not a parent or guardian. When speaking with Ashley she stated the finance company must cancel the contract, when you speak with the finance company they say the trainer club must cancel this illegal contract with a minor. When challenged with this information Ashley decided to hang up the phone. When I called back she said you keep talking and when you're done you can hang up on yourself. Seriously?? When I requested to speak with the owner or manager she said she doesn't have that information or a name although she claims to be the manager.. I received number for text messages only 210-390-1464. At this point no response and have no choice but to speak with a legal advisor at this point. DO NOT JOIN THIS CLUB! RUDE, Illegal Activity, and flat out don't care about you only the money! read more

BEWARE !!!!Hi my name is Kurtis. My wife puchased a Groupon for me at the San Antonio location. I redeemed it in early September at which time I explained that I had no intention of staying past the Nov 8th contract deadline (which is part of the sign up process). I was told to make sure to cancel 15 days before. I set the reminder in my phone, on that day I called and talked to ASHLEY telling her I wished to cancel my membership. She explained that I had to stop by or mail in my intent. My next available time to come in was on the 29th of Oct. I work 5am to 5pm, sometimes 4am to 5pm, and othertimes a complete 24+ hours, this does not count drive time or morning preptime. When I stopped in I explained my problem to the trainer on staff and he said that it would not be a problem. So to my surpise I started recieving collection calls on the 9th of Nov. Now the manager ASHLEY is telling me that I cannot talk to the owner and that I will have to pay, no exceptions. BEWARE!!! read more