Tough winter here in McCall! Lots of freezing temperatures, snow, rain and resultant ice dams on roofs. We experienced a leaking roof and water intrusion in the wall at 10:30 on a Sunday night. I called Sam Fernandez first thing the next morning and he presented with a full crew within an hour or two. They took steps to identify the problem, immediately contain the water and investigate any additional areas of problem. We had multiple places in the house that suffered water intrusion, and required that the ceiling/wall be opened up. In that process, we discovered that the insulation was either lacking or non-existent in multiple areas. No wonder the house was always so cold! Over nine weeks, we had lots of interaction with Sam and his crew. They were professional, polite, responsive and highly competent. Where Sam really showed his talent was in helping us effectively communicate with the insurance company to ensure that the entire loss was covered. Sam Fernandez is an expert in the insurance claim process and making sure that the homeowner is adequately covered by the existing insurance policy. He explains the scope of work, necessary repairs and timelines in a way that anyone can understand. We did not expect that the entire process would ever go so well, and were amazed at the dedication of Sam and his crew through out the experience. We would not hesitate for a second to recommend Resto Clean North; top notch, professional and committed to a great result out of life's little messes. Thank you, Sam!!! read more