John, the main point of contact for this company in the area, is fairly professional and friendly, for as long as you're paying him. Besides that I'm not sure what my insurance, and I, paid a premium for. I have no problem paying a premium price for premium results, but that's not what I received. We had a water issue in our crawl space and my insurance company dispatched this group for the repair and said I was required to use them. $130,000 later we are left with uneven floors, cracking tile, incorrectly installed toilets, water in the crawl space, and no recourse to take action with the insurance company because it's been a year since the incident. I've texted and called John numerous times over the last year to give him the chance make good on the promise he made of making my home whole again. Each time I've been brushed off or ignored completely. At this point the only course of action available they have left me with is of the legal variety. If these guys are dispatched to your place for a repair, I urge you to plea with your insurance company to let you use someone else. read more