I have taken my children to RTC pediatrics when Dr Harrison was still seeing patients. Back then, the place was well organized, the billings were pretty straightforward and when problems arose, you had people taking care of the issues, actively. Even after Dr. Harrison's retirement, I have stayed with RTC and have met some fantastic doctors and caring healthcare proffessionals. Recently the RTC went under what is known as "Trusted Doctors" and since then, their billing practice has gone downward. We started getting billed for seeing a nurse practitioner stating that the bill was declined by our insurance. When i called the insurance, I was told that they billed under the nurse practitioner's code and that it was considered a "specialist visit" which was not referred by the primary. When I told the insurance that the "practice" itself was the primary and we were able to see anyone in the group, I was told that RTC had to use the correct code to bill them for coverage. When I called RTC billing department (which almost NEVER picks up), and told them this, I was told that they billed correctly and insisted that they always billed the same way. Neither are willing to get the bill settled for seeing a practice that am covered with the insurance. My advice is to find another practice that knows how to bill the insurance or find an insurance like PPO that doesn't play games. When neither is willing to help, the you are just stuck with the bill. And RTC definitely moved away from being helpful. It's a shame because they still have some really good physicians. read more

We truly love all the doctors and nurses here. But oh boy if you want to be treated terribly, make a stop here. They are unorganized, unprofessional and mean. Please be kind, it's not hard! read more

Just a disorganized place! From scheduling to billing. Scheduling - I tried to book an appointment for my son, the front desk gave me a date. When I arrived they said I had arrived on the wrong day and that it was the following week. One of the schedulers then realized it was her fault and tried to squeeze me in. She said it would be 30 mins but the appointment was 3 hours later - not sure why she mislead me. We had taken time away form work and couldn't wait the 3 hours - we ended up leaving and coming back the following week. Billing - Unethical billing practices. They sent me a letter stating I was 30 days over due on my payment, when I had already paid a month ago. The billing person then proceeded to tell me I had 2 kids (I have 1 - I would know how many kids I have) and that I had only paid for 1 kid. (I ONLY have 1 kid). She would speak over me constantly and refused to listen. Ultimately I had to walk her through each claim. She finally agreed I had overpaid and issued a credit. Physicians - we were in with one doctor (I won't name names) and it was very obvious that it was not a good fit. We have a VERY sick baby and needed a physician who would be on top of it, and listened. We asked for a different provider within the practice but they schedulers wouldn't allow it. If I asked for a provider, they'd say that that physician is leaving or that they're booked out for months or that our physician specifically asked to stay on our case. Really weird because ultimately I ended up leaving and going to a different practice. read more

My family and I moved to the Reston area from Alexandria and was recommended RTC Pediatrics. I was in love with our son's practice in Alexandria and nervous about trying a new place, but our son was 7 months old when we moved to the area and he needed a new pediatrician so we ended up here. Three things have bothered me since we started coming here. 1. During his second or third checkup, one of the doctors seemed shocked that he was still eating from pouches, and hadn't fully transitioned to solid foods. As a first time parent, it made me feel like I was failing as a parent, and I ended up reaching out to several of my mom friends only to find out that their kids continued to eat from pouches well past the age of 1 so, turns out it wasn't so strange. 2. My son had a fever that had lasted for two days, so early on a Saturday morning, I called the nurse's hotline and they told me they could not have a nurse call me back if I didn't know my son's doctor's name. Now, we were never assigned an official doctor for my son. We've seen a different person every time we have brought him in, and so my husband ended up just googling one online and calling back. That finally did the trick, but the fact that they couldn't look him up with his name and birthday is ridiculous to me. The nurse called me back and her advice was to see a doctor within three days, or go to urgent care. At our old practice, they had us bring him in the last time he had a fever and they found out he had an ear infection... 3. My husband is 6'4" and our baby has always been in the 90's when it comes to percentiles. That being said he's also always been proportional, so his size has never rung any alarm bells. At our old practice they would say he's a big boy but he's trending right on target for his percentile, but at this practice, one of the doctors/or nurses insinuated that the reason he was so big was because we were giving him too much formula, and she said he needed to lose weight. I miss Pediatrics of Alexandria. They were always professional, non-alarmist, and open on weekends. Someone always got back to me right away when I called the nurse hotline on weekends, and instead of making judgmental comments about how we parent, or the size of my child, they would coach us through the milestones, and reiterate that every child is different, and milestones are guidelines, not hard and fast rules. Unfortunately for our family, and particularly for my son, RTC Pediatrics seems to have the opposite approach. read more

If it wasn't for the nurses and doctors we would have taken out two sons from this practice a long time ago. The front office staff is the worst. Especially someone named Jessica, she's horrible, and treats everyone like crap. Incorrect billing charges, slow (super slow) prescription refills, school forms, essentially anything paperwork related will be the biggest chore because of how slow, disrespectful, unprofessional, and how rude the front office staff are. We stay because of good medical care, period. read more

We just left the RTC Peds flu clinic and they are amazing! In a time that is already extra stressful and extra work for the doctors, nurses, and staff, they took the time to set-up a theme to go along with the "herd immunity" concept. Signs with flu facts and jokes lined the path all the way to the individual rooms for the shots and everyone was in costume to match the theme. All while having safe social distancing measures in place!! And we were literally in and out in 7 minutes or less!! THANK YOU to the best pediatricians around. We appreciate all you do for our kids!!!! read more

My son started off here as a newborn. We've seen three different doctors in that time, from the hospital to his check ups. Dr. Powers is our favorite, by far. She seems like she really cares about your child and is really good at informing you of everything to look as your baby ages. The other doctors that we've seen are Dr. Angel and Dr. Susco, we liked them also. Most of the nurses are nice too, there are some exceptions. The reason for the poor rating, is the front desk staff. Every time we've had to deal with someone, which is every visit, they have been rude, unhelpful or even both. I dread having to deal with anyone at the front. They need to get some customer service training. read more

My oldest is 23, youngest is 17, 3 total. All 3 were 100% RTCP patients until 18. My EX took my adult 18 year old for a visit unknown to me, never got a bill until the collect notification over a $60 balance. Sent me to collections for $60 without a phone call or an email. Jackwagons. read more

Hmm, my experience is significantly different than the previous reviewers. Because my service was so different, and the folks that reviewed this practice only have one and two reviews, I question their validity. Here's the back story, I saw another practice, and hated them. I'm sure I'll review them one day, and you'll be able to read about my experience. At Reston Town Center, my experience was WAY different. First, the "other doctor's office" told me that my newborn was losing too much weight, and I should supplement my breastfeeding after saying-- the Le Leche League would advise against this but..., took about 5 minutes to answer the phone, the nurse was missing most of her teeth, the rooms were about 60 degrees, the doctor told my boyfriend that he needed to quiet our 2-day old newborn because the crying was distracting, the list goes on and on. Anyway, the doctor told me that I should schedule a follow-up to check the weight in one week. So, in need of another doctor fast, I signed on to Washington's Top Docs through the Washingtonian, and three or four of the docs from Reston Town Center were listed in Washington Top Docs- great! I called, they answered in just a ring, scheduled me within the week, and offered to schedule me time with a lactation consultant--nurses on staff! I showed up to the first appointment, and we were ushered into the "well room." First, you should know that they only schedule newborns at certain times to avoid sick kids, and they always have separate waiting rooms--sick and well. We only waited a few minutes, and a nurse met us. She was so kind and even cracked up laughing when my daughter pooped all over thermometer (nurses have to take rectal temperatures of newborns). The doctor was fantastic, told us there was no need to supplement and offered the on staff lactation consultants (it's fantastic to have a doc that 100% supportive/ encouraging of breastfeeding!), and ended our 5pm appointment on a Friday with--man, that was my last appointment of the day, and it was great way to end the week. It was so cute, especially after my horrible experience with the other doc, that I wanted to just squish his face. My follow-up appointments have been just as fantastic. They are up to date on all the most recent research. Also, they have a website where parents can ask questions or schedule appointments any time of day. I've used it several times to ask questions of the lactation consultants/ nurses about breastfeeding. Reasons to choose Reston Town Center Pediatrics? * Answer the phone quickly * Website to schedule and ask questions * Awesome docs * 110% support of breastfeeding * Clean and extra safe for well checkups Reasons not to choose RTCP? * You're taking up my appointment space read more

I have been going here for 8 years. They had a great program before my baby was born to teach you basic parenting, an amazing breastfeeding person after the baby was born and all around great doctors. My 4 year old recently had a high fever, complained of chest pains and was generally miserable. I took her to Reston ER and they said it was just because she had a cold. Took her to RTCP two days later and she said I don't hear anything but because of her chest pains she did an x-ray and found out she had pneumonia. My only issue is with one very unfriendly person at the front desk. The other ones are not that bad, but could definitely be more friendly. I love their morning clinics. read more

We have been going to RTC Pediatrics for 8.5 years and there a lot of positives! We have had great experiences with many of the doctors and love the nurse practitioners, and nurses. They were helpful in diagnosing a developmental disorder and are personable. There has only been one doctor that we did not want to see again because we found him to be dismissive and abrasive. I don't think it's unusual to have an I preferred provider in a big practice though. To touch on some older, negative comments, we did experience very long waits early on to see someone, but that seems to have improved over the past several years. I also think the front staff is friendly; I believe the older comments maybe refer to staff that is no longer there. I deducted one star because I wish they had some weekend hours, maybe every other Saturday or Sunday. One of my friends is a nurse at a local pediatrician's office and her practice has regular weekend hours. We considered switching just for that reason, but have chosen not to thus far because we do like this practice. read more

We love the doctors and nurses here. They've been taking care of our twins since birth 5 years ago. Morning and Saturday walk in hours are huge and the later evening appointments read more

We have been with RTCP since 2001 - three children from birth on. While there were occasional minor frustrations, 99.9% of our experiences with the logistics/hours, quality of care, professionalism and courtesy of all staff and physicians, the dedication of the lactation team and the sincerity of each nurse and doctor in their attendance to our children's health have been stellar. We probably only have five more years with RTCP and I am confident they will continue to serve us well. I hope they know how much their patients' parents appreciate them . . . we couldn't do it without their help!! read more

My 3 sons are patients at this practice. We've always had a good experience, but last night we brought all 3 to the flu shot clinic and I can not say enough good things about it. So organized, even added jokes as you followed the route to the room to get shots. Three boys in and out in less than 5 minutes. The doctors and nurses are always attentive and knowledgeable. read more

Ok, so a couple months later and I just have to say: this practice is pretty awesome. My kids have been ill recently so I've been there multiple times since my last review, and most everyone is super nice and competent. If your kiddo is sick, they'll get you an appointment right away, and we really feel like they care about our kids. Regarding my prior gripe about the office staff- it seems the one who was chronically rude isn't working there anymore, perhaps found something else they enjoyed more. : ) The two I see most are really sweet. And, if you can get over the $10 charge for evening and weekend urgent calls, they're great about giving good information when you need it, even when the office isn't open. In the Washington DC area, it seems the health care culture often doesn't have the patient's interests in mind. Reston Town Center Pediatrics is a light in a dark place, and I'm so grateful for them! read more

We started here when my son was a newborn and he's now over age one. The lactation nurse was phenomenal. The rest went downhill after that. Dr Harrison is nice, but not very helpful, especially with eczema or allergy issues. He argued with me about my son having eczema flare ups from an allergic reaction, which he finally tested and he sure did have an allergy. Dr Ascrizzi fought with me over my decision to not give my son a certain vaccine. Never has a doctor not respected my wishes like this before, where I finally gave in to avoid further argument and my son immediately got sick afterward. I asked to hold my son during all his vaccine visits and they refused because they were not comfortable with that. Instead, they prefer holding him down and jabbing him. I always ask for 2 nurses to administer the vaccines at one time to be less traumatic, but they always have an excuse not to have two nurses and only one ends up doing all of the vaccines and it's a miserable drawn out experience. They charge $10 to fill out the school's mandatory physical form. The rooms are dirty and have decals and paint coming off the walls. With all of these experiences, I have decided to see other pediatricians. read more

Unfortunately, I found that the doctors here were not quite in line with our own thoughts on parenting. I've since found another pediatrians office in Herndon that manages to embrace different parenting styles, which I really appreciate. The other downside is the unsavoury billing practices of this office. We provided them with our insurance information and had been confirmed that we were in network, just to find that after multiple visits and vaccines later, that we had to pay all our vaccines out of pocket, which would NOT have happened if we'd been to a different practice. Yup, all of them. Thanks for the surprise and for the huge bills that any normal person can't afford. Vaccines are obviously an important part of childcare, but charging hundreds of dollars for a single vaccine is a disgusting business practice. To top it off, not only are we told we owe over $1100 for less than six months of visits for our then-infant, I'm told that if I don't pay it off that they're sending it to collections... because most people have an extra $1100 sitting around to pay off medical bills in full, right? My suggestion is to steer clear of this practice and find a more reputable pediatricians office that can provide clear information of their billing practices before getting stuck with Reston Town Center Pediatrics. read more

We have seen quite a few of the practitioners and so far so good. The big draw for this practice was the lactation consultants when we had our daughter. The wait time has been minimal and the waiting room is typically empty. They also separate sick and well children in separate rooms for waiting!!! LOVE! read more

I love this office! So easy to get in, have questions answered over the phone by nurse, handle insurance/billing issues. Only once have I been dissatisfied- due to a tremendously long wait in the waiting room and then exam room, and that was the one and only time I saw Dr Ascrizi (sp?). He was a nice guy and knowledgeable, but I hear that he tends to run late, and I'm just not willing to do that with an infant. So now I see Dr Powers and love love love her. She has a great way with my kids, is super knowledgeable, doesn't talk down to me or my kids, and is almost always running on time, and if she's late its negligible. The lactation consultant was also easy to get an appointment with, very friendly, put me at ease, and gave me good pointers. Lastly, we have seen both of the nurse practitioners, and were very happy with them as well. read more

My family has been with RTC Peds for 7 years and recently left. After years of frustrating experiences with the front and back office staff, hour waits and a certain Nurse Practitioner who could care less about the kids and more about her own wardrobe and personal life, we found a new pediatrician. Our experience with select physicians was very good and we had no major complaints, but too many patients for one practice, an incompetent and rude front office, horrible back office billing procedures and pathetic mid level providers caused us to finally leave. Example: A Nurse Practitioner actually wrote down the wrong medication for our child, but thank goodness the pharmacist caught the mistake. I believe there is a general belief in the Reston area that this is a premier group and you would be a poor parent if you didn't try to get your kids seen by these doctors. But like many things in NoVA, this sentiment is nothing more than one justifying their own decision by touting a practice as "the best" when they have no real world comparison to make an honest assessment. I would not recommend this practice unless you don't mind waiting 30 minutes to an hour to be seen, rude front office staff, improper billing and narcissistic mid levels providers. read more

While the medical staff here is good the rest of the staff is NOT. While you request appointments on line they don't get back to you the same way and often leave a single voice mail as your only notification of an appointment. I have had them leave a message less than 24 hours before an appointment then expect me to pay for a missed appointment when I didn't get the message in time. the billing department is rude, unless you really need to see a specific doctor I don't think the added stress the staff brings makes this place worth it. read more

Got into this practice with my 2nd newborn and my older son was grandfathered in at that time when we moved to Reston. What I love: 1.) 8am weekday walkin clinic. You know that you need to be there early, especially during flu season, but at least that option is available. 2.) lactaction consultant sat with me with daughter as I was getting frustrated and showed me in 20 minutes what I was doing wrong 3.) Harrison and Powers have been seeing my son and daughter and they are the best. read more

My 11 month daughter has been a patient at RTC Peds since birth, and we have been thrilled with this practice. This is our first child and the physicians/nurse practitioners have been wonderful - patient and accommodating, and thorough and gentle with my baby. We've had many visits, both sick and well, and been happy every time. Like another reviewer, I was also very happy with the lactation support offered here. Breastfeeding did not start smoothly for me and my daughter, but I was able to schedule as many sessions with the lactation consultant as I needed and after a few weeks, we got the hang of things and have been happily breastfeeding ever since. The doctors are very knowledgeable about the differences between formula and breastfed babies (for example, differences in weight expectations) and are supportive of breastfeeding. One possible disadvantage is that this is a large practice, so you may see different doctors each time you visit. You do have the option to request a particular doctor and the office will do their best to fulfill your request. Personally, I am okay with this, because a) all of the doctors are excellent, b) you end up getting a feel for a variety of parenting opinions and styles, and c) having so many practitioners means same-day appointments are very easy to get. I'd like to add that there are open clinic hours from 8 to 9am 3 days a week during the summer and 5 days a week during the school year, which is great because you are guaranteed to get your sick child looked at first thing in the morning when illness strikes at night, and you can make any decisions about daycare early in the day. I highly recommend this practice. read more

PROS: Dr.Susco is very nice. Knowledgable, pleasant, friendly and loves children. The nurses are also pleasant and friendly. Overall - good medical staff. CONS: TERRIBLE front desk staff. Rude, unprofessional, cold, unfriendly and overall they just seemed really ticked off to be at work. Didn't greet us, smile or say hello or really care about making our initial experience positive and pleasant. Really awful. Was very disappointed. read more

I agree with previous good ratings on a few items but decided to change when my daughter was 8 months. The docs are great and they have helpful nurses. However, I feel they are too big. I more times than not waited an hour to two hours for well check visits, sick visits, and clinic hour visits. This is impossible with a baby. read more

My children have both been patients with this practice since infancy. They provide attentive care and address all health concerns with understanding and compassion. The reception staff is polite and timely. The nurses and doctors are professional and caring. We love Reston Town Center Pediatrics. read more

I'm the proud mother of two boys, 8 and 5 - they've both been coming here since birth. I couldn't imagine taking them anywhere else. They've great online support - you can e-mail questions and book appointments with ease. They are also very prompt on the phone answering questions and booking appointments. They also have a great walk-in clinic 5 days a week! This is a very busy practice but they never make you feel like they are! read more

Pros: The doctors and nurse practitioners are wonderful. All the MDs and NPs I've seen have been sensitive to my concerns and have been thorough and supportive in their explanations, never condescending. I feel they have a genuine care for my child. Cons: A few of the front desk staff could use some customer service training. I know this is silly....but the parking is ridiculous over at the Reston Hospital complex. It's always packed and people drive like maniacs. read more

I am very happy with this office. I have been using them for a year now - ever since my daughter was born. They have many doctors, of which I have seen about five. One of them wasn't my favorite, but she wasn't bad. The rest I have really liked. They never seem in a rush even though they have lots of patients. They focus on me and my concerns about my child, making sure my questions are all answered before they leave. Same with the nurses - maybe one that I'm not impressed with, but the rest are great. When I call to ask a nurse a question, they are always helpful and don't make me feel stupid for calling about a concern. The office itself is nicely done - the waiting rooms and the exam rooms are painted and decorated in child-friendly ways. It's a welcoming place. I definitely recommend it. read more

My kids have been going to RTC Pediatrics for nearly 7 years and we're quite pleased with the care that they receive. The doctors and nurses are patient and are willing to answer any questions that you have as parents. Its definitely a busy practice, but we've never felt rushed or hurried. One of the big benefits that we've come to appreciate is the clinic hours offered at the practice that allow you to get in early in the morning should your little one get sick over night. I'd say that the one negative is that you can end up seeing multiple doctors but you'll usually see the same doctor should there be any follow-up necessary. The good side of having multiple practitioners to choose from is that you usually won't have to wait too long to schedule an appointment. It's a great place for your kids' healthcare needs with great doctors and nurses that listen and care about the health of your children. read more

I chose this practice because its close to me and I like it because they have a lab there. I only like 3 doctors there because they really listen to you and try to help you. The other doctors I have expereince there would tell me " it's a virus it should go away in a week, if I still have this problem come back for a follow-up" (I've heard it so many times) I mentioned how my child wasn't eating at all. A week pass by ...and she got worst and she still wasnt eating. I called for the follow-up and got some BS story and I decided to take her some where else so she can get the attention she needed. I felt like the doc. didnt take me seriouse. Can you imagin paying co-pay and going back for a "follow-up" to pay $20 AGAIN! when I should have recieved the treatment the 1st time. The doctors I specifically see are good. BECAREFUL you dont get the useless doctor. The front desk girl.......were not friendly. HELLO!!! you're getting paid. And they're phone line is always BUSY!!!! read more

I have been going to this practice for over four years now. I have always been impressed with the service and staff. My son was born this April and when he turned two weeks old I noticed a huge mass on the side of his neck. I called immediately and got in the same day. The NP that saw my son wasn't sure what it was so she had a Doctor come in. They spent a lot of time with him and sent me across the street to the hospital to get an ultrasound. The Doctor was in constant contact with my husband and I until we found out the diagnosis. She never gave up and was very persistant on finding out what he had. She took his ultrasounds to another hospital to be looked at by a pediatric radiologist and the diagnosis was determined. He had a benign tumor that newborn boys get between the ages of two weeks and four weeks of age. The mass went away on its own within a month. They now use his ultrasound at Reston Hospital as a teaching tool. I could not be more thankful to the Doctors, NP's, and staff there. That was a very scary time and I never felt like they didn't care or pushed me aside. My son was born with torticollis and is now in physical therapy to strengthen his neck. I have recommended many friends to this practice. read more

This is a poorly run practice. We have been with it for three years because the doctors and nurses have been generally good. As other reviews have noted, however, the front office is abysmal. I have on numerous occasions left work and driven to the office in order to get in front of somebody personally because they simply do not answer the phones. Front office staff are surly on their best days. My biggest source of discontent, though, is the nickle and dime billing. My insurance has begun to turn down many of the items they bill for. At first I blamed the insurance company, but when I looked closer I realized they were billing expensive fees for nebulizer rentals, billing everytime they hooked my child's finger up to a hand held oxygen meter, and.... what really irritated me... they charged me $10 to have a nurse fill out a form for my child's school so he could have nebulizer treatments at school (took 2 minutes, I watched as she filled it out). The place is a factory - bring 'em in, rush 'em through, find anything you can to bill for, and move on to the next patient. I would not recommend this practice to anyone - you can do better. read more

I am extremely unhappy with the care I received at this practice. I brought in my newborn son and saw two different doctors and both of the practice's lactation consultants. We were having issues breastfeeding. I was essentially told my son was a "lazy eater" and I needed to start supplementing immediately. Not one of these people looked inside my son's moth to figure out he had a severe lip and tongue tie. Fast forward 15 weeks (won't bore you with the details of how we got here) and we have just completed revision surgery for both sites. I only pray my breastfeeding relationship with son is not irreparably harmed. My family could have avoided a lot of pain and heartache if only one of the doctors or LC's here had bothered to look at my son's mouth. If they can't diagnose a pretty obvious (to a professional) tie, I only wonder what else these doctors are missing... read more

Yes, 5 stars! This is not to say that over the past 18.5 years they were perfect in every way, but then neither was I and neither were our children. However, this practice and group of pediatricians has a strong culture of providing excellent care for its patients, including an amazing group of lactation experts whose help was not only needed for our baby, but for mom's emotional well being! The nurse practitioners are also excellent, their team has very low turnover (there's a message here) - I still speak to the same folks when I call in for a same-day appointment . . . coming up on 19 years for me so that is remarkable for RTCP. Lastly, I continue to see RTCP advancing its staff with additional education (Dr. Scott is amazing with developmental disorders - ADHD, PDD-NOS, ASD, etc.) and upgrading their physical facilities and their website (the "resources" tab is informative for new parents especially). Lastly, the team of physicians and nurse practitioners is deep and diverse in personality and style -- if you don't click with one, try another! I have my favorites, and each of our three children have their favorites . . . good luck and enjoy this time, because it passes FAST. read more

Overall, I'm happy with this practice and the doctors. My only complaints: 1) their lunch hour is too extended 12-2 pm. If you call during that time then they charge you an after-hours fee. Typically, I like to make appointments during my lunch hour, which I can't do. Also, if my child is sick in the morning, and I decide that I need to bring her in, I have to wait until the office reopens to schedule an appt, 2) I'm not a huge fan of the nurse practitioners, 3) the front desk staff are not always pleasant. read more

Our former pediatrician in Alexandria, VA recommended Reston Town Center Pediatrics when we told her we were moving to Reston. Our daughter saw Dr Powers for one year. We liked her a lot. She's great with toddlers. I have only praise for her. What I have been less than happy with over the past year are the staff --both reception staff and nursing. They are somewhat abrasive, don't listen well, and can be non-responsive at times. Don't bother leaving messages on their voice mail. I left a message --as directed, every day for a week requesting a copy of my daughter's immunization records to enroll her in daycare. My calls were never returned. The next week I went in person to request a copy and they told me it would take 4-5 business days to get them after receiving the request. I informed them that the time had already run out on the clock because I'd made my request multiple times over the past 5 business days and no one responded. They handed me her immunization records an hour later. Similarly, when I called to request all of her medical records so we can transfer to another practice I left a message as directed and, again, no one ever returned my call. I called again the next week and waited for a person to answer. She immediately said, "Oh yeah, I got your message." And that was it. No explanation for why she didn't return the call after three business days. After talking in circles and changing the procedures for obtaining medical records, she finally decided I could come in with a piece of paper and pick them up. The office charges $25 for medical records. Not only is this charge higher than I've ever paid for the same service when we left our last practice in Alexandria, they only gave us the records they created and not the full set we started out with. They overcharged us on our first visit by $100 and kept the overage on our account as a "credit." I asked repeatedly for a refund each time being told it would take 30 days to receive a refund in the mail. They kept saying "we'll make a note of it." It wasn't until I got very stern and told them of my previous requests that they finally acted on my request. When I called the nurse help line I was astonished when the nurse gave me her recommendation of Benadryl before I even finished describing my daughter's condition. I was stunned she would provide a treatment without asking a single question or even hearing me finish describing the problem. She sounded annoyed. I ended the call and scheduled an appointment with the next available doctor. According to the doctor, Benadryl wouldn't have helped her condition. Lastly, I find the office and the exam rooms to be old, dingy, and out-dated. I've also been in exam rooms that do not have outlet covers over all of the outlets. That's highly problematic with a toddler. read more

In 2014, RTC Pediatrics opened up for new patients and based on everything i heard, i was thrilled that my son would be a patient there. That's where my excitement ended. Yes they are convenient - yes they have flexible hours but the level of care is mediocre at best. I saw Dr. Scott for an ongoing issue and after filling out extensive paperwork, she came into every appointment and acted like we were new to her, then would leave for 20 minutes while we waited, come back and say "oh now that i read your file." Most recently we were in for a 5 year wellness visit and when i asked the doctor a question about something, she declined to comment and told me to see a specialist! I just got the insurance break down and she charged $100 for a question i answered and she DECLINED to deal with. I'm waiting on resolution from their billing department for this charge but they seem to think that it is perfectly acceptable. When i did find a specialist and requested a copy of my son's medical records, I was told that they could not find them and they must have been lost when they transitioned from paper to electronic records. When i pointed out that they have been treating my son with incomplete or non-existent records, the nurse shrugged it off. There is so much discussion about affordable healthcare and the practices at RTC are a shining example of how our broken system starts with doctor's billing practices. read more

I chose this practice because it was close to home and from their website it looked like a great place to take my son. From my experience the nurses and doctor's are not personable and rude, i constantly felt rushed by the doctor's. I always ended up waiting at least 30 minutes in the waiting room and then another 20 minutes in the doctor's office. Not to mention it's impossible to get a live person on the phone. read more

We have found this practice to be really outstanding. The Dr and the after hour line are very helpful and are keeping on top of my infants needs. (And he is only a month old). My son was in the NICU and they have been really good about following up with his other specialists, like Neurology and Hematology. Plus, when we went to the ER, they kept all the records together and helped us understand what was happening. Highly recommend!! read more