STAY AWAY! The most disgusting, humiliating, racist, anti-semic experience I've ever had in my life…read more(and I've been to dozens of countries and restaurants).
We were eating everyday in this restaurant and were extremely satisfied with the food & service. But one time we were asked in a friendly way from which country we're from, and we said Israel.
The same night when we came by for a dessert we were told the kitchen is closed (we came at 21:30 and the kitchen usually closes at 22:00). It was weird but we just left.
Today, we came for a lunch and sat down. Then a guy came and said "please leave, the restaurant is fully booked". We felt strange so we went outside and called the restaurant to reserve a spot for 2 persons, and they hung out. Then we called again and another person said "of course, you can come over we reserved a place for you".
We came back and asked why they lied to us, as we booked a taxi specifically to come again to the restaurant (and we like it so much!). He said manager don't approve our presence in the restaurant.
Then we asked for explanation - is it because we're jews? He said we returned all the dishes (which was a total lie, we even asked to speak to the chef in one of the many times we've been there to say how much the food was amazing).
He then referred to a case in which a tea we ordered had dirty water (with black particles inside!) and asked for a new water. The waitress refused to bring new water (AND WE PAID ANYWAY FOR THE TEA!!)
And then it all came down on us - the last time we said we're jews, and the attitude changed immediately toward us. The tea return story was just a pathetic excuse to throw us away.
We called the Salnerhof hotel and asked to bring this immediately to the management attention as the restaurant reside in their hotel. I clarified I DO NOT EXPECT ANY COMPENSATION OR MONEY, JUST TO GET A WRITTEN APOLOGY FROM THE MANAGER.
I've never had to argue on my vacation. especially not getting kicked out of a restaurant. I feel upset and humiliated.
I will edit the review once I get a call back from the manager.