Edit: this is in response to the comment below…read more
I honor the fact that you are a small family business. That being said, you are a part of a community. It is important that you know your community and you are willing to negotiate as a family business. That is what will keep your business alive.
I was really excited over the reviews, saying how quick they were to get back, how reasonable their prices were, and how they were willing to work with everyone.
When I asked them for a quote to re-upholster 17x20 dining room chair, they wanted to charge $75 a piece for 6 dining room chairs. No deal, no hourly rate; no negotiation whatsoever.
Then they said that they would not do delivery because normally you can "unscrew" the seat of the chair. I'm sorry, but by the time I unscrew the chair and bring a bunch of those over to you with my own fabric, what am I even paying you for?
This might be really reasonable for upper class people. They did say at this business that reasonable is relative and I would agree.
I was not able to get my service done here because it is way too steep. They were cordial, but clearly exclusive.