We are currently staying here and I had to take a minute to write a very well deserved review. From…read morethe second we stepped on the property hospitality and customer experience has been a 10/10. Truly. They go above and beyond. The staff is helpful, friendly, the rooms are clean and beautiful. The grounds are exceptional. I really can't find a complaint. We were originally going to stay at the grand Floridian but it was under construction . I am glad it was now. We won't stay anywhere but here moving forward. Couldn't be more impressed.

Pretty spaces in the public areas but the rooms were blah. No artwork on the walls, nothing popped…read moreexcept the dirty carpet. They should take a page out of the Eau in West Palm Beach with eye catching Jonathan Adler pieces. They just need to liven up the rooms. Breakfast area is so nice and staff were friendly and professional. Pool looks nice but super cold. I guess when it's not peak season, they don't warm it up.

Well, this hotel was fabulous. I literally only have two small-ish negative things to say, and it…read moreprobably doesn't affect everyone. PRO's: -Nicely sized rooms - not huge, but not small either. I was assigned to a room with two queen beds, but it was just me, so I had an extra bed to put luggage, etc. on. -HUGE bathrooms, including a separate shower and separate bathtub, and nice amenties. -Excellent customer service - I had some ice packs I needed them to hold on to, in their freezer, and they were able to do that at the bell hop desk for me. -Ridiculously nice pool area - I was staying here for a conference and brought a swimsuit just in case, but as soon as I got to my room the first day - which they upgraded me, to a pool/lake room view, even though I don't have status with Marriott - I knew I had to try out the pool and waterslides. Luckily I had a spare hour before my conference started so I literally ate lunch and then jumped on a water slide, ha. ----There are three water slides: one you require an inner tube for, and the other two you just lay back while on it. CONs: -The area between the toilet and the toilet paper roll is super small. I am not a small person so this is probably why I had an issue, but I ended up just taking the toilet paper off the roll, because it kept hitting my thighs when I unrolled it. -The shower has a handheld area you can use or just the regular shower top (? I forget the name for that). The regular top doesn't have great water pressure, so I ended up using the handheld thing and just keeping it pointed towards me. They have a sign up in the lobby saying that Forbes chose them as one of the nicest properties in the world, I believe, and I can see why. They also have a few restaurants on site, as well as a Starbucks, but most of my meals were included at my conference; I did get Doordash the first day I was there, though. Be aware that for the Starbucks you cannot order ahead on the app, though, and the lines are often long (especially with conferences going on, and there were two while I was staying there, including ours!). I would definitely stay at this hotel again - I wasn't paying for the bill this time but I believe it is rather pricey normally, though.

The JW Marriott definitely looks and feels like a high-end property. The hotel is polished,…read moreattractive, and has the upscale atmosphere you expect from the brand. That said, the price point is definitely on the high side, so expectations naturally go up with it. For me, the biggest disconnect was the service level, which felt more fair than exceptional. Nothing was terrible, but it did not really match the luxury pricing or the overall image of the property. When you are paying premium rates, you expect service that stands out, and this felt a little more average than memorable. Overall, it is a nice hotel, but at this price level I was hoping for a stronger service experience.

Universal Orlando cabana bay resort was a great vacation destination,For me and my wife birthdays…read more The room was spacious and the beds were really comfortable. Nice and firm for a get night rest or a nap after being at the pool side for a few hours. Walk in closet big bathroom ,living room was cool as well. The rooms give you that old 1960 vibes with a modern touch. The resort also featured some old vintage 1960 cars similar to the TWA hotel at jfk airport. The resort had some nice places to go to. Me and my wife enjoyed the bowling alley. We had a lot of fun. Don't forget about the shops with all your favorite carton characters t shirts hats slippers you name it Star Wars, the minions the Simpsons fun for kids all ages. We also enjoyed the cabana cafeteria . I had a spicy chicken sandwich with fries my wife had chicken teriyaki lomein full of nice pieces of chicken ,Which she enjoyed .I also had some chicken tenders and fries from the cafeteria on our stay. We also ordered food from door dash while we were in the main lobby. We ordered shake shack which was cheaper ordering from door dash then buying food on the resort, smash burgers well done with cheese fries, for a little vacation cheat because I'm on a diet. By the way the order came really fast. Don The pool was great especially at night the view was amazing. With the lights shining on the pool and the really nice fire pit they had so you can even roast some marshmallows by it. Also the pool features a water slide for kids and adults. The blow up rafts were $9to17. You also could bring your own as well. You also had an ice machine with cold water free. Plus you had the soft drinks and soda all you can drink for $30 . That was the drink packed. Cabana bay resort also had a restaurant right next the pool outside. Where they had some really good chicken quesadillas with fries. My wife enjoyed that. . I went with the chicken wrap with lettuce and some veggies, It was great to eat pool side with the beach chairs equipped with the big umbrella for shade . Then you also had the lazy river at the resort. That featured a bigger water slide and pool . Bigger than the pool outside the main lobby. The staff was courteous and friendly the stay was fun. Just remember it's kinda pricey . But don't forget about all the theme parks you get to visit for $80 each way .

I have stayed at many resorts in Universal and I just have some mixed feelings about this…read moreparticular one. Check in, took 30+ mins long and we checked in online, but the online check desk was closed, which seemed odd. There were tons of people that were from out of town that looked tired, especially after going through airport securities/travel from their states and looked like they just wanted to get their room and go to sleep, but it seemed that there was no urgency from staff. They didn't look short staffed, but I saw other staff standing around with no lines at their kiosk with multiple areas for them to step in at check in- Which tells me that there needs to be some cross training encouraged to help their processing. Fun Fact: I rode two rides at Universal with my fast pass faster than checking in to our room. Room was clean, view was nice. We stayed on the top floor with the view of one of the pools, which was nice but I had not so much of a good first night due to the AC in the room not working properly and I'm a hot sleeper so I did not sleep well. I did address the issue in the morning and let the staff know about my issue and that I was gonna be gone for the day and they did fix my issue right away. The food was surprisingly mediocre, and they have four different restaurants you can eat from and we went to three of them, which seems to be the same style of food just spread out. The first night I had a Smashburger it looked very delicious, but then I found myself putting on basic ingredients on my burger, salt and pepper. If I did not, it would have not had any seasoning. The second night I went to the Brazilian steak eatery and as far as a quick steak to get, it was very delicious and they serve it with mashed potatoes and gravy, which was really delicious. I would recommend eating your meals at least for dinner there if you're going to eat in the in the resort. If you're looking cocktails, they have them and they're very delicious. Prices are high, but you get a quality drink. I think I just had a bad experience. I don't feel that everybody encounters what I encountered when they visit, but I would have given a 3 star rating if it wasn't for how convenient it is to get to the park, there's a shuttle that picks you up every 10 minutes and drops you off and when you're done at the park, it picks you up and takes you right back to the hotel. Beats paying $50 a day for parking at the parks, but you still have to pay for parking with your room which is significantly less. All-In-all it was good, but not great for my experience, I will probably attend a different resort next time, but as a local in Florida, we have that choice.

From the seamless check-in process to obtaining a high floor room with an amazing view, this…read morestaycation was definitely worth it. From the amazing staff in the roaring Fork quick service.; her name is Carolina, she displayed exceptional guest service to the highest level. She assisted my mom and I make coffee choices as well as she told me I had a cute hat. I mentioned she could find the hat in animal kingdom. We also dined at Roaring Fork last night and I had a great Mediterranean salad with chicken. After eating at roaring Fork, we went out to gyser point for some late refreshments and snacks, which I will be doing a separate review for those. The cast members to mention are Josh the chef, Anna the server from geyser point, and Josh the bartender from Geyser Point. The hotel grounds around the property are serene and have a calming quality. 10/10 Definitely recommend this stay cation

Safety NOT First at Disney?…read more It's midnight on day 1 of our 13 person biennial vacation with extended family and the fire alarm for our hotel just went off. My family, as well as the large group of guests that we evacuated with, ended up with traumatic experiences for our kids, a crowded/dangerous escape route, and an impression that safety came second here at Disney World. Upon hearing the fire alarm, my wife and I grabbed our still sleeping kids and headed to the closest stairway for our 4th floor room. The stairway was backed up with the large number of other people attempting to use it and it was here, where in addition to the loud repetitive klaxon alarm, we first heard an automated message repeatedly announcing "An emergency has been identified in the building." This seemed to give what was happening a bit more urgency and pushing among the group. When we eventually managed to evacuate from the hotel, we were met with a large group of guests standing immediately outside the building in the 41 degree temperatures with their own crying kids and no hotel employees. The group started moving away from the building, and a few minutes later, started getting sprayed by landscaping sprinklers that were set on timers. ~10 minutes after the fire alarm started, the only employees we did see outside were a person hosing down the pool area and an employee leaving the closed for the night Geyser Point Bar and Grill carrying what looked like a bag of food for themselves. The "friends," standing outside of the loud flashing building in the cold with their crying kids, were now none of their concern and not as important as their food or pool washing duty. About 15 minutes after the alarm started, people started hunkering down at the Raging Forks Bar and Grill when the first employee showed up and very quietly informed us that the fire department was enroute and to hang out. A separate employee came to turn on the heat lamps but before those worked, we were allowed back into the hotel. My disappointment isn't that there was a midnight fire alarm, it's that as people's kids were having a scary experience at "the happiest place on earth," Disney rather than showcasing their contingency training and focus on their "friends," was quiet as a mouse.

We came to Orlando with some friends and stayed here in a two bedroom. Nice space with a water view…read moreand a screened in patio which is a great place to enjoy morning coffee and afternoon chit chat. It's conveniently located to all the Disney attractions too. It also has a nice pool area and area to walk around the lake too with really nice views. Overall, very pleased. The property is nicely landscaped too. Feels tropical and cheerful. We made arrangements to come back again in a few months.

This week we stayed here for the second time in 2 years. Each visit was wonderful! We were toward…read morethe back of the resort, which made it extra quiet. The accommodations are very comfortable and homey. It felt like a nice and simple decorated apartment. The layout is perfect, with two bedrooms at opposite sides of the condo. We enjoyed the jacuzzi and the shower was excellent temp control and pressure. The screened in patio made it bug free to keep open letting the amazing cool temps come through. We look forward to visiting again!

My family and I had a great time at Universal Studio's. Margaritaville food was exceptional. We…read morecouldn't ask for a better vacation.

What an absolutely gorgeous hotel! My friend and I stayed here for 2 nights and I was blown away…read morewith our experience. We spent the majority of our time at Universal, so unfortunately we didn't do full exploring of the hotel. I decided to just do a pros and cons list below of our stay. Pros Express passes are included in the stay! It was super nice to be able to not wait in the general population lines at Universal & Islands of Adventure. Express lines still had a wait, but it was a fraction of the regular line. The hotel was BEAUTIFUL. Everything was well kept and clean. The hotel room and bathroom are extremely spacious. Easy access to the parks! We took a boat ride in the morning and evening to and from the hotel. Cons Something to keep in mind is the hotel is GIANT. I think it's a good thing, but others may not like it if they are trying to get around quickly. I ordered an uber in the morning and it took almost 10 minutes for me to get from my room to the front. Don't order an uber from your room and wait for them to arrive. You should make your way down to the lobby before their arrival or you will miss your ride. The line for the boat at the end of the night from the park was very long. It took about 3 pick ups before it was our turn. I wish they had more boats running at night between the hotel and park. We left the park at around 7pm so I can only imagine the even bigger wait when the park is closing. Overall, absolutely lovely stay! If I am ever able to return, I would need to check out their pool because I hear it's amazing.

Beautiful hotel/resort, with an amazing staff. I was recently staying here for a work conference…read moreand had a very nice stay at the Omni, as I usually do when. I stay at Omnis. Check-in/out was very easy, my room was clean, nice and spacious, with a beautiful view. The bar and pool area is huge and so much fun! We all had a blast and really enjoyed each others company down at the pool bar. If I had one thing to note I wished were better, most of the nights there was only 1 bartender at the pool bar, and with our large conference and also probably other guests out there, it was hard to get service. But that guy was working amazingly so it wasn't him, he just couldn't be in multiple places at once! Was pleasantly surprised at how much of a hit the lay river was with us, but we had a blast! Lastly, the party that was put together by the staff was 10/10! Really do appreciate all the hardwork and how much fun we had! Wish I'd thought to take pictures, but I guess I was too busy enjoying myself!

I enjoyed the resort 100%. From entering the building and seeing the different amenities. I had…read morewent for a conference. I would've enjoyed to stay the night but was still excited to take advantage of all the views . The parking attending was very nice. They directed me to where to park and provided more information on the conference. Entering the lobby there was plenty of seating to sit down or relax from arriving. There wasn't anyone bothering you. From the start of the conference they wad constant support with snacks and making sure everyone was hydrated. The shops that were inside the hotel had very nice souvenirs. Clothes , jewelry and etc. I will definitely be back at this hotel. Can't wait to try their golf course , pool and extra amenities

Came to Margaritaville for a fun weekend to get away ! Cute…read moreresort to spend away in the middle of Orlando , with enough pools and space to enjoy your time in the resort. Wished there was more options of restaurants and more activities within the resort .

The family and I stayed two nights at this hotel, but unfortunately, it fell far short of 4-star…read morestandards. On our first morning, there was no hot water in the shower. After letting it run for over 30 minutes (as suggested by the front desk), we still had only cold water and ended up taking cold showers. When we returned later that day, the front desk claimed we just needed to "tweak" the faucet. Maintenance eventually confirmed a serious design flaw from the original construction: the hot and cold lines are reversed. Turning the handle to full hot delivers cold water, while hot water only appears when the handle is barely turned on -- completely counterintuitive compared to every other shower in the world. Suggestions to fix this: 1) Notify guests at check-in about affected rooms 2) Install clear, waterproof instructions in the shower 3) Ultimately, repair or replace the faulty system 4) Fire the hotel manager who allows this flawed system to be used by guest. Checkout was equally frustrating. Their new software caused multiple billing errors, including triple-charging state tax per night. Double-check your bill carefully. On the positive side, (and it pains me to say it) the hotel is very clean and the staff are genuinely friendly -- especially Jose at the outdoor bar. As an international pilot who stays in hotels worldwide, I won't be returning to this one.

We recently stayed at Disney's Caribbean Beach Resort and overall had a really enjoyable…read moreexperience--it ended up being a great choice for our trip. There's a lot to love about this resort. The jogging trail and overall scenery are genuinely beautiful and make it feel like a relaxing escape after long park days. The freestyle soda machines were a nice perk, and the food quality exceeded expectations--it felt thoughtfully prepared rather than typical cafeteria-style resort food. Our room was very clean, which always makes a big difference, and the variety of transportation options to the parks was convenient and flexible. For what we paid, the value felt fair, especially considering the amenities. The pool area was also a highlight, and throughout our stay, the employees were consistently professional and helpful. The on-site laundry room was another underrated bonus--it made it easy to head home without a pile of laundry waiting. That said, there were a few drawbacks. We did notice gnats occasionally making their way into the room, which was frustrating. Transportation to Magic Kingdom in particular was inconsistent--the bus took a long time and caused us to miss early entry one morning. One bus driver interaction also stood out, as we were repeatedly corrected about our stroller not being "fully folded" (even though it was), along with strict direction on where we could stand or sit. Additionally, depending on your room location, the walk to Centertown Market can be quite long and inconvenient. The resort is also a bit far from any off-property convenience stores if you need to grab last-minute items, and the lack of a fitness center may be a downside for some guests. Overall, despite a few inconveniences, this was a fun and enjoyable place to stay. The positives definitely outweighed the negatives, and I would recommend it--and would stay here again.

This was the first Disney property we ever stayed in as a couple with kids. We chose it because the…read moretheme seemed interesting for our oldest son and it was promoted as a mid tier resort. When a vacation room has a door that faces the outside of the property I defined that as a motel and so that perception was immediately disappointing. We also experienced a lot of bugs coming in and out of the room and since you weren't in an interior space, traditional to a hotel, it contributed to having to walk through them. The resort is big in the pool area was nice. Getting from our room to the common area with food and gift shops seemed quite a distance, especially for us with a younger family. Travel to and from the park was convenient, although like any resort, very busy during peak times. Having visited other Disney resorts and resorts outside of the park, we would no longer choose to stay at the Caribbean beach resort.

I had an excellent experience at the Ritz-Carlton. The hotel was exceptional, and the staff was…read moreincredibly friendly, professional, and accommodating throughout my stay. I experienced a small issue with my Bonvoy account, and Robert Madison immediately stepped in to assist. He handled everything professionally and courteously, making the process smooth and stress-free. When my business in Orlando was unexpectedly extended, I needed to add an extra night to my stay. Once again, Robert Madison made the arrangement effortless and ensured I could remain in the same room without any inconvenience. Robert Madison truly exemplified the level of service and hospitality that the Ritz-Carlton is known for. His outstanding customer service is a major reason I will choose to stay here again in the future. Thank you for such a wonderful experience.

What is not to love about the Ritz? Service is always above and beyond. We were here over the…read moreThanksgiving holiday and had no trouble finding a spot by the pool to relax every day. The servers were always really nice and attentive and made sure we had towels and the works. We also love that the pool here is heated as it does get windy and chilly in November in Orlando, believe it or not. The pool side menu was also great as they had a variety of stuff like chicken fingers, burgers, chips and salsa/queso. Overall, our stay was 10/10 no notes.