Leaving Employee names off for privacy reasons but.....One of the worst parts of renting is you can't pick the Property Management Company that you're working with. If you're thinking about renting a home and Residential Equity Management is managing the property, there's a few things that you may want to consider.
They aren't of the customer service mindset, just straight to the point. You will hardly get a please, thank you, good morning, or have a great day from them, "the only 2 that we met", and it's all about business and the owners of the properties, "well that was our experience anyway".
We've rented many homes over the years and the 1st thing they said when they walked through the home for the pre move out inspection was "just so you know we're not here to discuss anything related to your deposit, you'll need to wait until 21 days after move out before inquiring any information about that". They are the only property management company that held those cards that close and were that matter of fact about it.
When the final walkthrough was being done, we were told that they don't look at the paint as it's considered wear and tear but the room upstairs needed to be touched up, "but we advise not to paint it as we have our own contractors", but make sure you paint or you can be charged, but we recommend you don't paint, fill the holes but be careful because if you do it wrong??? WHAT?? They made no sense, and they weren't clear at all on any of it, they send you a move out sheet which clearly addressed everything you need to do, but they go over none of it and don't reference it during the pre move out inspection, "again favoring the owners". They show up and walk through the home and leave with no more than a few words said, "other than don't ask me about the deposit which we never brought to them during that visit". The home was left turnkey, everything was deep cleaned, carpets were cleaned a few month before we moved out, "even provided reciept", paint and holes were filled/touched up, track in sliding door was cleaned, we had a yard guy every week for 2 years, maid service every 2 weeks, filters were always changed, garage was swepted and power washed, Appliances were spotless, and the list and time we spent turning this house goes on and on. "This was a brand new home when we moved into it and was cleaner than when we moved out". This is the ONLY property mgmt company that hasn't/didn't return our full deposit in the 30 years we've been renting, "simiiar to some of their other reviews"!! We took video & pics of everything before and after"... They charged us $500 which is a joke to ANYONE who knows how we live, and even charged us twice for a water bill in Feb that we aleready paid. House looked like a model home the whole time we lived there. The owner was even there during our stay "again for a warranty issue" and even said to us "I'm so glad you live here, this is how my wife and I live "clean".
The owner of the home would contact me through LinkedIn and funnel information to me that wasn't even being relayed to the Property Management Company so that was weird playing that tug of war game, not their fault but hard to manage.
We had to deal with contractors for the 1st year with warranty repairs, showing up unannounced at our house at 10pm with no call, taking time out of our work scheudules "for months" and yeilding no return on our time, only for them to charge us for petty items"!
The net of this review is you may find a Beautiful place to call home for a while but when it's being managed with unprofessional tactics, it can be unsettling, confusing and leave you wondering if your hard earned money will be returned regardless of how hard you work to turn it back to the owners. Read the T's & C's carefully for this company when signing, that binding contract will give you no recourse when moving out. read more