Needed a rental in record time .. went back and forth with other PM and finally got the call from REM.. Janelle was professional and very upfront about what to expect and what not during the walk through.. Will def refer and spread the word read more

When I purchased a rental property in Sacramento. My R.E agent referred Janelle to me. Janelle has been managing the property for the past 5 years. She and her team have always been there when the tenant had electrical or plumbing problems. I was informed immediately and they took the care of the issues on timely fashion. The rent and other county bills have always been paid on time. I highly recommend Residential Equity for their professionalism and efficiency. Philippe M read more

Their properties are infested with roaches and mice,the on site manager is rude and unprofessional.

I was debating on letting this go, but was still upset Janelle had the audacity to lie about us leaving the place a disaster and us being crappy tenants. I have time today y'all. Besides having no electricity - we were great tenants. Rent was always paid on time even when I lost my job during covid. We hired their recommended cleaning service and did a full move out package. I didn't even include the thread when it came to the stupid outlet repairs and us being with no electricity at one point for 5 days. That's fun with a 8 month old. I had to threaten not paying rent when that happened and that was a fun experience - obviously being sarcastic. If I had seen reviews like this - I wouldn't have rented from Residential Equity Management, so I really hope I can help someone out and they can have an informed decision if they'd like to rent from someone like this. I thought renting from an agency would be so much better than an apartment, but honestly they all have pros and cons. This company just had more cons than most. read more

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I completely agree with the other negative reviews. I'm only writing one because Janelle declined to respond to my email and I see that she replies to all of the negative reviews with the same rude, curt tone she seems to have on every interaction. I declined taking the time for a pre-move out inspection because of the reviews I had read. And then I got several hundred dollars taken from my security deposit for items that were present when I moved in. My email about that got no reply. So maybe now I'll get the same reply of failing to take ownership of your management style and blaming the tenant. But, at least it will be a reply. read more

Leaving Employee names off for privacy reasons but.....One of the worst parts of renting is you can't pick the Property Management Company that you're working with. If you're thinking about renting a home and Residential Equity Management is managing the property, there's a few things that you may want to consider. They aren't of the customer service mindset, just straight to the point. You will hardly get a please, thank you, good morning, or have a great day from them, "the only 2 that we met", and it's all about business and the owners of the properties, "well that was our experience anyway". We've rented many homes over the years and the 1st thing they said when they walked through the home for the pre move out inspection was "just so you know we're not here to discuss anything related to your deposit, you'll need to wait until 21 days after move out before inquiring any information about that". They are the only property management company that held those cards that close and were that matter of fact about it. When the final walkthrough was being done, we were told that they don't look at the paint as it's considered wear and tear but the room upstairs needed to be touched up, "but we advise not to paint it as we have our own contractors", but make sure you paint or you can be charged, but we recommend you don't paint, fill the holes but be careful because if you do it wrong??? WHAT?? They made no sense, and they weren't clear at all on any of it, they send you a move out sheet which clearly addressed everything you need to do, but they go over none of it and don't reference it during the pre move out inspection, "again favoring the owners". They show up and walk through the home and leave with no more than a few words said, "other than don't ask me about the deposit which we never brought to them during that visit". The home was left turnkey, everything was deep cleaned, carpets were cleaned a few month before we moved out, "even provided reciept", paint and holes were filled/touched up, track in sliding door was cleaned, we had a yard guy every week for 2 years, maid service every 2 weeks, filters were always changed, garage was swepted and power washed, Appliances were spotless, and the list and time we spent turning this house goes on and on. "This was a brand new home when we moved into it and was cleaner than when we moved out". This is the ONLY property mgmt company that hasn't/didn't return our full deposit in the 30 years we've been renting, "simiiar to some of their other reviews"!! We took video & pics of everything before and after"... They charged us $500 which is a joke to ANYONE who knows how we live, and even charged us twice for a water bill in Feb that we aleready paid. House looked like a model home the whole time we lived there. The owner was even there during our stay "again for a warranty issue" and even said to us "I'm so glad you live here, this is how my wife and I live "clean". The owner of the home would contact me through LinkedIn and funnel information to me that wasn't even being relayed to the Property Management Company so that was weird playing that tug of war game, not their fault but hard to manage. We had to deal with contractors for the 1st year with warranty repairs, showing up unannounced at our house at 10pm with no call, taking time out of our work scheudules "for months" and yeilding no return on our time, only for them to charge us for petty items"! The net of this review is you may find a Beautiful place to call home for a while but when it's being managed with unprofessional tactics, it can be unsettling, confusing and leave you wondering if your hard earned money will be returned regardless of how hard you work to turn it back to the owners. Read the T's & C's carefully for this company when signing, that binding contract will give you no recourse when moving out. read more

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Last year my family desperately needed to find a rental house after experiencing a house fire. After a month of living in hotels, we had been rejected by almost every rental company because we were considered "a risk" because we have a small Jack Russel Terrier. The rental market was hot and nobody wanted dogs. Then we found a perfect home. It was located nearby and had plenty of space for my family of 4. There was a yard for our dog and most importantly, it wasn't a hotel. I spoke with Janelle on the phone, she was very nice and understanding to our situation. She likes Jack Russels! We walked the property with Natalie and quickly turned in our application. After being accepted, we quickly moved in and had a great experience. If an issue ever came up, they would immediately address it. Broken sprinkers, fixed immediately. After a small plumbing issue, we submitted a trouble ticket on their website and the very next day the issue was resolved. We vacuumed, mopped and wiped down the base boards when we moved out 3 weeks ago. I'm happy to say that this week, our deposit was paid back in full. I would highly recommend Residential Equity Management. I applaud them for taking a chance on us, knowing we could only rent for 1 year, with a dog, in a very hot rental market. They accepted us, without issues or judgement. 5 stars read more

Anyone considering to rent property from Residential Equity Management !! in Placer county DONT. They will screw you like they did to me. I have been in real estate 31 year and thought this would never happen to me. I rented a small house in Roseville on Cortina Circle in Roseville and treated in like my own home. I took photos when I moved in and when I moved out. I have a service dog and they waived the pet fee...my dog is very well trained. Prior to leaving I had a professional cleaner come in and detail the home, clean the carpets, put new bark in the yard, power washed left a brand new ceiling fan, new shower fixtures, and patched and painted every picture hole. I anticipated my full deposit returned and I just received a bill for over $2000 saying the carpet was replaced ? It was only a year old....and I have the garage remotes which they charged me $25 each... This company is out for blood and the bottom dollar is all they are after. I would not go through this crap stay away from Residential Equity Management. read more

I highly recommend this property management company. They are quick, efficient, and can handle any problems. Very happy with their customer service . read more

Residential Equity Management definitely saves me some headaches and time in managing my property. Janelle is personable, knowledgeable, and responsive. She resolved issues quick, kept me in the loop, and provided helpful suggestions and solutions. I also liked the electronic monthly statements that provided great overview of the account activities, something I wish is a common practice! I highly recommend them if you are looking for a property manager serving this area. read more

My dad died at 7981 alta vista ln in citrus heights and when he died I advised Janelle that he had passed and wanted to take over the lease as I make over 3 times the rent but when I told her she just told me she wasn't interested in me Taking over the lease and didn't care about my dad's passing and that I needed to leave the property and didn't even give me a fair chance to submit a application to take over the lease even tho I was there with my dad for 6 years while he had cancer. Update they only evicted me after my dad died to double the cost of the rent they should all be ashamed especially during these hard times the world is going through read more

I was the first to review Residential Equity, and it was positive. We recently had an issue at the property we are renting, and I quietly removed my review while the issue was being sorted out. I'm happy to renew my positive review and even up it one star. Janelle was professional, advocating for us and our situation to the property owners. The issue was resolved in a fair and equitable manner. Thank you! read more

I have been with Residential Equity Management for almost a year and Janelle has been a pleasure to work with. She is informative, responsive, and kind. She also helped increase my property rental up to market rates! I wish I had known about Residential Equity Management 5 years ago. l highly recommend them if you are a new owner or looking for a change in management companies. read more

I've been working with Residential Equity for over a year! Janelle is friendly, super responsive, and extremely knowledgeable in the field of property management! I would recommend them to anyone looking for someone to take care or their investment. read more

Residential Equity Management Company is fantastic!! I have been renting with them for the past two years and have had the best experience. Janelle Nord is very friendly, attentive, professional and easy to work with. I would absolutely recommend this company to anyone looking for a smooth and easy renting experience. read more

Residential Mgmt has always been very honest with us,and they are on top of any situation that arises, its a pleasure to have Janelle working with us. If we call or e-mail Janelle we get very fast answers,we coudn't be happier. Again thank you for the good service. Floyd & Ginnie simoni read more

It's very difficult to find a great management company. I have worked with many companies in Sacramento, but most have not gone well. I am very lucky to have found this company. Janelle is sincere, reliable, and responsive. We trust her very much, and tenants like her as well. I am sure their service will meet your expectations. If you are looking for a property management company in Sacramento, I would highly recommend this company. read more

If I could give no starts I would. I will make sure to AVOID this realty company at all cost and let everyone know as well. I have had nothing but bad experiences with them. Janelle, the landlord, was always extremely rude when speaking with her. Our toilets were over flowing causing water to flood the downstair and she claimed that it was a non emergency and someone would be out in 4-5 days. We were not able to use our toilets or showers because of this. Our condo was old and had not been updated. Due to this many things broke during our stay NOT because we were destructive. Janelle did not understand this and always assumed we broke everything. Me and my roommates spent days cleaning our condo before our departure making sure it was clean. Apparently she wanted it cleaner than it was before we moved in because she charged us double what our deposit was. I am so glad that I have moved on to a PROFESSIONAL realty company that cares about their clients. read more