The first time I was a tenant of Caroline and Fabrice was back in 2019 while I came in Brussels for a traineeship. These 5 months were great and when I got back after a year, I asked them again for a studio. If there was any problem, they came immediately to fix them, (such as a leaking problem in the faucet). I never have any issues with them, very helpful for any question I had even for random things in Brussels as an expat, always happy to help me. I remember that the first time there was an issue with mice, but immediately a company came and after their contribution I didnt see any mouse again. With the deposit both times they were accurate and very flexible when I was facing a problem with my bank and I had to delay my rent payment. I would definitely recommend that hosts again! read more

My girlfriend and I stayed in Residence Wiertz in a studio apartment, and we did not have a good experience, at all. One of the sinks in our apartment was clogged for the whole duration of our stay (before I even got to the apartment), and I let the landlord know immediately, but he didn't do anything about it. I even bought a cleaning solution that I hoped would fix the problem, but it did not. Clearly the problem is not hair or other things in the sink (I believe it was built in a bad way and needs to be fixed). There was another sink in the apartment that thankfully was at least functional, but that didn't stop the landlord from complaining about the faucet (which was broken when I arrived) when we were moving out. In a building with nine apartments there is only ONE washing machine and ONE drying machine. As you can imagine, this meant that the machines were often too busy to be used, even when the apartments weren't all inhabited by tenants, because the cleaning ladies and the landlord were washing clothes and linens all the time. It's understandable that the landlord and cleaning ladies would need access to the machines from time to time, but for such frequent usage, there should be at least 2 of each type of machine to avoid such long wait times. One of the cleaning ladies took it upon herself to throw away my girlfriend's shampoo and shower gel on multiple occasions, forcing her to buy new ones even though there was product left in the bottles. It's still unclear why she felt the need to touch her belongings. Beyond throwing out toiletries, the cleaning ladies and landlord may also remove your laundry from the drying machine while it is still running. There were multiple times where they took out sheets from the drying machine (ones that we needed for the night!) and left them out to dry by themselves. I don't understand the logic, and it makes us uncomfortable that they touch people's clothes and sheets without asking. The biggest problem is with the landlord, he is not professional. I do not recommend this place. read more

During my 3 months stay in Residence Wiertz, in the Blue Studio I did not have a good experience for the following reasons: The kitchen that all the tenants share has a mice problem. The landlord was informed about this, but he doesn't seem to have done anything to address the problem. But the main problem is not with the building, but the landlord himself. Although he may appear nice at first, he is a really difficult person and in general unprofessional. During my stay he accused me of things without knowing whether I did them or not, and acted rudely towards an acquaintance of mine who was thinking about renting out one of his studios (after getting cursed at by the landlord, she decided to look elsewhere). At the end of my stay, he started acting rudely towards me as well, and barely sent a part of my deposit back (read on for more information). His favorite insult is "grow up", and we are talking about man who is probably only in his 40s. Beyond his rude demeanor, he also charged me 179 euros for the cleaning of a carpet which I accidentally spilled some coffee on. Besides the exorbitant cleaning fee, I was also apparently charged for the cost of cleaning detergent, a carpet cleaning machine, and two people who supposedly worked on the stain. However I have yet to see a bill or receipt for these costs, and so I question their validity. The aforementioned 179 euros were taken out of my deposit (350 euros) for the apartment, and the remaining amount took months to arrive in my bank account. First, on the day we left at the end of November 2022, the landlord said he would send it within 24 hours. Then, when I messaged him about it, he changed his mind and said he needed to calculate the cost of the cleaning and that he would send me the money by December 21st, 2022. However in the end he didn't send it until weeks later, on January 4th 2023. I have only now received the money, on January 6th. My other problem with the apartment is safety, since after staying in Residence Wiertz for a while I have seen the main entrance left wide open on multiple occasions, and at all times of day anyone on the street could just walk in. This includes homeless people who frequently sleep very close to the residence, at the European Parliament. Again, this door was left open repeatedly. Beyond this, the locks on the apartments are very old fashioned and weak, and can be easily picked. The landlord does not treat every tenant equally, requiring some people to pay a deposit beforehand, while requiring others to only transfer a part of the rent beforehand (and pay the rest when they arrive). Similarly, some people are charged for a final cleaning of the apartment, while others are not. I was informed by a girl who was staying there at the same time as me and renting out a studio for 3 months that she did not have to pay a deposit, and that she also wasn't charged for a final cleaning. I can only assume that he asked for a deposit from me (and not her) because I am from Romania, a fact which could be considered discrimination. When I asked the landlord about the deposit (which as mentioned earlier was delayed by several weeks), instead of an apology or logical explanation, he sent me a bunch of videos showing the state of the apartment after I left, including the clogged sink (which already wasn't working when I first arrived), some things that needed to be thrown out, and a carpet that needed vacuuming. I was confused by these videos because I understood from our agreement that the "final cleaning fee" was meant to cover these types of labor. Why is there a mandatory final cleaning fee of 30 euros if tenants are also expected to leave the place spotless? I personally would not recommend this place. I don't understand how someone can be so unprofessional when providing a service. I will be back in Brussels in the future, but will not go to this place again. read more