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    Brussels Destination

    1.0 (1 review)

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    12 years ago

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    Residence Wiertz

    Residence Wiertz

    (3 reviews)

    Léopold, Parc Leopold

    The first time I was a tenant of Caroline and Fabrice was back in 2019 while I came in Brussels for…read morea traineeship. These 5 months were great and when I got back after a year, I asked them again for a studio. If there was any problem, they came immediately to fix them, (such as a leaking problem in the faucet). I never have any issues with them, very helpful for any question I had even for random things in Brussels as an expat, always happy to help me. I remember that the first time there was an issue with mice, but immediately a company came and after their contribution I didnt see any mouse again. With the deposit both times they were accurate and very flexible when I was facing a problem with my bank and I had to delay my rent payment. I would definitely recommend that hosts again!

    My girlfriend and I stayed in Residence Wiertz in a studio apartment, and we did not have a good…read moreexperience, at all. One of the sinks in our apartment was clogged for the whole duration of our stay (before I even got to the apartment), and I let the landlord know immediately, but he didn't do anything about it. I even bought a cleaning solution that I hoped would fix the problem, but it did not. Clearly the problem is not hair or other things in the sink (I believe it was built in a bad way and needs to be fixed). There was another sink in the apartment that thankfully was at least functional, but that didn't stop the landlord from complaining about the faucet (which was broken when I arrived) when we were moving out. In a building with nine apartments there is only ONE washing machine and ONE drying machine. As you can imagine, this meant that the machines were often too busy to be used, even when the apartments weren't all inhabited by tenants, because the cleaning ladies and the landlord were washing clothes and linens all the time. It's understandable that the landlord and cleaning ladies would need access to the machines from time to time, but for such frequent usage, there should be at least 2 of each type of machine to avoid such long wait times. One of the cleaning ladies took it upon herself to throw away my girlfriend's shampoo and shower gel on multiple occasions, forcing her to buy new ones even though there was product left in the bottles. It's still unclear why she felt the need to touch her belongings. Beyond throwing out toiletries, the cleaning ladies and landlord may also remove your laundry from the drying machine while it is still running. There were multiple times where they took out sheets from the drying machine (ones that we needed for the night!) and left them out to dry by themselves. I don't understand the logic, and it makes us uncomfortable that they touch people's clothes and sheets without asking. The biggest problem is with the landlord, he is not professional. I do not recommend this place.

    Voo

    Voo

    (6 reviews)

    Matonge

    VOO is the worst!!! I have been their client for more than 10 years and I always had problems. Slow…read moreInternet, interruptions, extremely unhelpful technicians and customer service, very high prices. I lived somewhere else for the past 2 year and I moved back to an area that is covered by VOO. I set up an appointment for the technician to install Internet in my new apartment and he did not show up. But this is just the beginning of the story, it is getting darker....After missing from his own appointment, I received a text message from the company informing me that the technician came to my apartment but I was not at home, therefore I should call to make a new appointment. Of course, this was a lie. I was waiting for him at home. I called the number they gave me, I waited in a cue for more than 20 minutes listening to TV commercials in French, then finally a person who only spoke French answered just to inform me that I have to pay 25 EUR because I missed the appointment. In other words, VOO is a specialist in adding insult to injury ... I thought I am in a Kafka play. I tried to explain that the VOO technician is lying, that I had no reason to miss the appointment because my work is dependant of it, but without success. She did try to help me by calling the Technical Service to see what happened but the technician insisted that he came by and I was not home. After a long conversation in which she tried to "maintain neutrality" between what the technician was asserting and my version of what really happened, she finally conceded that the technician did admit that "he passed by in a hurry"... So, what am I supposed to understand? That he was in such a hurry that he forgot to ring the bell or give me a call and he charged me 25 EUR for his own incompetence and lying? In the end, she gave me another appointment in a week, which is a suboptimal solution for me, as I work from home. In conclusion, I am looking for another Internet provider.

    I could give VOO the review of -100 stars if it is available here…read more VOO is no doubt the WORST Internet provider I have never seen in the past. 1. Severe billing issues: they tried to over-charge me with bills more than 6 times in 3 years of usage. 2. Constantly slow internet, internet breaks frequently. Most severe one was I was left without internet for nearly half a month. Think twice if you do business at home. 3. Poor customer service, no English, service line is always busy (no way to call-in), ticket response average time more than 7 days. It was not a good start, during the installation, they charged me 129 + 89 = 218 euros, not the 129 euros agreed in the phone. Then the nightmare began: the major internet broke, not able to call in service line with countless try, waited for more than 7 days for the ticket to be processed and to be contacted, waited for another couple of days for the technician and he didn't show up but still tried to charge me 50 euros. The dispute took nearly 4 months to be settled by the 3rd party to rule them mis-charge. Today comes another stupid bill and an information on the contract has been renewed and price had gone up without any beforehand notice. Can you believe it? All my colleagues who used VOO in the past have switched to Proximus. VOO is a total disaster.

    Brussels Destination - apartments - Updated May 2026

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