I had the unfortunate experience of doing business with Destination Brussels. It was almost a…read moredisaster from the get-go. The apartment which I was given was not the apartment I had rented. On the website, it had said that the apartment was on the deuxieme etage, and I was somewhere on the premiere etage. I had specifically booked the deuxieme because I didn't want to have people staring into my window. The landlord was horrific. This guy arranged a rendezvous with me so that we could come over with the plumber to check on some plumbing - this was done at the request of the landlord (everything in the apartment was working fine). Not only didn't the plumber not show up, but neither did the landlord. I basically had to suffer through his curt emails and waste my entire morning for no reason whatsoever. The listing also said that it was "calme et tranquile", but in fact the back of the building abutted a playground and one must endure screaming schoolchildren in the playground seven days a week. There wasn't much recourse with the onerous contract, and Brussels Destination was relatively indifferent to the problems which arose (in fact, they didn't even change the listing on the website after I wrote of the inaccuracies of the description). brusselsdestination.be also was quite poor in communication. Response to email was sporadic. I would write an email, they would write back after fifteen minutes, but then after my response to that email, I wouldn't hear from them for days. They seem to just make their money off of exploiting foreigners, and unfortunately, I hadn't known about Airbnb when I booked the reservation, or I never would have used Destination Brussels to begin with.