I was starting to get worried when we got off the freeway and starting passing all these other…read morehotels but kept driving and ended up at an old mall. Oddly that is where the hotel is. It doesn't give a great first impression but everything else was great. Plenty of parking, and great front desk service. The hotel is actually really nice on the inside. Rooms were very large and comfortable. The breakfast was better than expected.

This is a strange location for a hotel; it's inside a dying mall. The good thing about that is…read morethat there is a huge parking lot, so if you're towing something this is the hotel for you. The rooms are very comfortable. Although many folk say they're 'dated,' I think the color palette from the 1980s is much warmer than the grays and blues everyone uses today. The only thing I didn't like about this hotel was its restaurant. It sucked. The Buffalo Chicken flatbread is on some sort of tortilla that doesn't resemble flatbread at all. And the chicken on both the flatbread and in my chicken salad was just rubbery and terrible.

This is a great location right off I-95. I'm a Bonvoy member & selected this location because the…read moreprice was very good & they advertise they have an on-site restaurant & serve a hot complimentary breakfast. I checked in on a Sunday only to find the restaurant was closed. Very, very disappointing experience.

We had an enjoyable stay and the customer service reps were very accommodating. Our breakfast was…read morevery good. We always enjoy staying at Marriott properties.

Clean room. Very affordable. Polite staff. Close to Jekyll Island and St Simon. I would definitely…read morestay again

Love the true model, this one was nice. The bathroom was a little run down. But the staff was…read morefriendly and we enjoyed our stay

The cleanest Hampton I have been in - especially the bathrooms. I want to give a huge shout out to…read morethe housekeeping crew at this location! Great job and I appreciate it so much I told the manager on duty. There is a beautiful palm tree at the front entrance and this location is conveniently located by many dining establishments, gas stations and right off the interstate. Great job to all the associates that work at this Hampton - well done and I can tell you care about your job and customers. Keep up the good work!

I have no idea why this hotel only has a 3 star review!!!…read more We stopped here at midnight on our way to a wedding in Sarasota and found the woman at the front desk very friendly! Our double queen on the 5th floor was quite spacious, beautifully decorated and a lot more room than a lot of hotels that are twice the price. The toiletries were paraben and sulfate free which shows the company's dedication to what most consumers mark as a priority! The hotel Restaurant had something perfect to snack on as you prepare to leave! We will definitely remember this place on our next trip to Florida, which is often!!

We had a great stay at this recently renovated DoubleTree. Our suite was large, modern, and very…read moreclean. A huge shoutout to the friendly staff for being so accommodating! Bonus: they even have gluten-free versions of their famous cookies.

Walked in room to find food; appeared to be Taco Bell, shredded lettuce and cheese on dresser, very…read moredirty and obviously no one bothered to clean - also back of an earring on said furniture. Upon sitting on bed, tiny circular black hairs on bedding that was disgusting. It was under covers, on top of bed spread and pillows. Thank God we brought our own pillows and blankets so not to be in contact with this filth. After sweeping these gross hairs off bed, we did NOT sleep under the covers!!! My family and I were totally unpacked and exhausted from an 8 hr long drive or we'd have left. Everytime one of us flushed the toilet, it ran, and ran for a very long time...noisy for a good 10 minutes. Hotel looked nice when we pulled up, almost new and the lobby is gorgeous! Pool was also VERY dirty; debris and bugs unfit for even a foot dip let alone any type of swim - another disgusting find.

Absolutely gorgeous club! Very well maintained, clean and staff is very helpful! The golf club is…read morebeautiful with stunning views of the property! People were raving about the Sunday brunch so we will have to make a reservation for that in the future!!

I didn't stay here because I thought there were better options on the island and when I had my…read morefirst contact with a person working at this hotel, I knew I made the right decision. The woman working the desk outside was extraordinarily rude and truly should reconsider her job if she can't answer a question kindly or properly explain how to use the elevator without yelling at guests.

Great stay for a great price! Hotel is clean, staff is…read moresuper friendly. Pam at the front desk went above and beyond to assist me with a reservation glitch. Beds and pillows are comfy. Shower pressure, EXCELLENT! Typical free breakfast at this price point. We would definitely stay here again

Stayed here for a month in September 2025 for work. This was probably the single worst hotel…read moreexperience I've had in my life. I'll start with the highs: the staff is reasonable friendly, and the A/C in the room does get pretty cold. And that's where the good ends. Housekeeping is hit or miss--there were multiple days when I returned to my room at the end of the day only to find an unmade bed, despite housekeeping being a daily-promised thing at this property. And despite this, one of the housekeepers had the gumption to leave a hand-written note asking for tips. Sorry, while I do usually tip for that service, when you start expecting it, especially after not actually providing housekeeping, I'm not inclined to reward that. Now for the really bad. At the time, the hotel's keycard encoding machine was not working. For a solid month. My classmates and I were admonished by the front desk staff not to lose our keys (or, oddly, the paper keycard sleeves--guess those are in short supply?), because they could not be replaced. A coworker was staying in an adjoining room, and his keycard stopped working. The hotel's solution? Giving him a master key. Yes, this random guest was provided with a key that could open any room in the hotel. Which he demonstrated by unlocking my door. Lovely. Then, the painting. Rather than spend money on something that would actually improve the guest experience, like deep-cleaning the carpets to get rid of whatever that weird, pervasive smell was in the hallways on every floor, the property owner decided to repaint the exterior of the hotel. Another coworker staying in the hotel was parked adjacent to the building on the day painting started. The front desk had our vehicle information and knew who every vehicle parked on the property belonged to. Did they contact my coworker to ask him to move the vehicle? They did not. They wrapped it in plastic and continued with the painting. Finally, checkout day. Checkout is at noon. I had moved most of my stuff out of my room the day prior, but had left several things, like my Keurig, a Squatty Potty, and a rather expensive Dyson fan. Upon arriving at the hotel at 10:30 AM to grab the last of my stuff, I was surprised to find that my room was empty, everything cleared out. I went down to the front desk, where the clerk was surprised to see me. "You're still here? We thought you checked out." Why? Why would you think that? I haven't turned in my key, the one you were so adamant about me returning. Also, there were still several items left in my room, things which nobody would reasonably expect would be discarded so callously. And again, the hotel knows who is staying in their rooms. I was required to provide my cell phone number at check-in. Was a courtesy call made to ensure I had not left without checking out, absconding with that irreplaceable keycard and its wilted paper sleeve? No, of course not. After about ten minutes, one of the housekeeping staff sheepishly returned my Dyson fan to me, along with the Keurig. The Squatty Potty was MIA, but frankly, after some stranger has manhandled it, I would have felt weird using it. An acceptable loss at this point. Side note: the hotel has but a single washer and dryer. If you're planning on an extended stay, this ain't the move.

Newly renovated hotel. Everything was clean and fresh. Our room was immaculate. Nice kitchenette…read moreequipped with dish washer and microwave. Dishwashing soap and sponge provided. Bathroom was well stocked. They have a restaurant and the food was just so good! Nice bar to have some drinks. Lots of seating areas around. Computer access, gym, bbq nook, pool and outside seating area. Breakfast was the usual Hilton stuff but you could go to the restaurant for a better breakfast at a price. Staff was friendly and there was a maintenance guy constantly mopping the floor by the entrance and elevators keeping it clean. It was a rainy night. Overall, we were impressed with the service and cleanliness of this hotel. Nice place to stay. Worth to note that there are quite a few different types of restaurants in the area.

This customer service here is Trash, very disrespectful and the breakfast is almost non edible. 1…read moreguest washing machine for the 175 rooms with 91 being extended stays. On top of all this they say the clean your room every other day but it's been 4 days since I got service.

Check on was perfect…read more Night manager or front desk was super efficient Also room was clean, huge and our dogs were very happy too

Our room must not have been vacuumed, the chair in the corner was gross, stains all over. We won't…read morebe back, unfortunately it's steadly gone downhill since our first visit in 2019 It saddens us since this was our go to place for so many years

Was greeted promptly when entered, got checked in immediately. Didn't really have time due to the…read moretime to look over the entrance and the main area of the hotel went straight up to the room. The only USB ports they had were on the TV itself. There was none on any of the lights or any plug-ins within the room so make sure you bring a plug-in adapter for any of your charging devices. Other than that nice place to stay.

Spire Member with IHG here & this location Wasn't bad but wasn't spectacular either. I showed up to…read morecheck in @ 7:45pm and was given room 311 only to walk in and discover it hadn't been cleaned from the previous night I don't even know how that happens but it did. The guy @ the desk was extremely sorry and loved me to 102 and it had been cleaned and was ready. The room was huge and had a separate bedroom from the living room area. It had 2 TVs but I never turned one on because I was exhausted after driving almost 700 miles. The shower was ok I guess but didn't have the best pressure and the coffee machine in the room had a funky smell when u went to drink it so I tossed it. I payed the $15 for breakfast and it was ok but again wasn't stunning or anything. I'm on the fence about calling corporate and letting them know about the room issue.