Walked in room to find food; appeared to be Taco Bell, shredded lettuce and cheese on dresser, very…read moredirty and obviously no one bothered to clean - also back of an earring on said furniture. Upon sitting on bed, tiny circular black hairs on bedding that was disgusting. It was under covers, on top of bed spread and pillows. Thank God we brought our own pillows and blankets so not to be in contact with this filth. After sweeping these gross hairs off bed, we did NOT sleep under the covers!!! My family and I were totally unpacked and exhausted from an 8 hr long drive or we'd have left. Everytime one of us flushed the toilet, it ran, and ran for a very long time...noisy for a good 10 minutes. Hotel looked nice when we pulled up, almost new and the lobby is gorgeous! Pool was also VERY dirty; debris and bugs unfit for even a foot dip let alone any type of swim - another disgusting find.

We had a great stay at this recently renovated DoubleTree. Our suite was large, modern, and very…read moreclean. A huge shoutout to the friendly staff for being so accommodating! Bonus: they even have gluten-free versions of their famous cookies.

Had a great stay at this new Hilton property located on St Simon's island…read more Located in a residential neighborhood on a golf course, the resort has a club house, pool, fitness center, golf course, and a multitude of different rooms. Let me start by saying that every employee we met was courteous and helpful from on island recommendations for dining to addressing concerns. We used their remote check in option through our phones and went straight to our room. If you use remote check in, your key goes to your phone via the Hilton app. This can be a little cumbersome bc you will have an interior and exterior door to navigate and they did not like to de-conflict with each other so sometimes it was hard to find the right key. I just went to the front desk and got old school key cards and did not have the issue anymore. Our room was a well apportioned single bedroom with a king bed, screened in porch, wet bar, microwave, refrigerator and Keurig. They provide in shower shampoo, body wash and conditioner. I used it and it smelled good, my wife did not bc the pumps meant she had to pump the shampoo a lot to get enough for her hair. Also, there is no shelving in the walk in shower so she had to sit her razor and other toiletries on the ledge for the door. The bed was comfortable and the AC kept the room cool but bc of the humidity, the room just felt damp and wet. The carpet felt moist when you walked on it. My wife and I both enjoyed sitting on the screened in porch in the morning talking and watching wildlife. It may have been too hot in the August afternoon to do that. We did not get to enjoy the pool bc of the weather but the gym is well equipped and has some items you will not see in a standard hotel gym like Olympic lifting weights and barbells, kettlebells, a battle rope and plyo work ladders. As well as treadmills, cycles, dumbbells and med balls. On-site restaurant Sago was pretty good when we ate there. And is a good option when you don't want to drive. Great option for a weekend getaway but I am concerned about how the property will age if they do not figure out the room humidity thing.

This was very very disappointing…read more My husband and I stayed at Sea Palm Resort to celebrate our anniversary after traveling all the way from Maryland. We had been looking forward to this trip and expected a higher level of service based on the resort's reputation. Unfortunately, our experience did not meet those expectations. BTW, all that texting they do before you arrive and checking in on you is purely theatrics. The room itself was spacious, and I really enjoyed the view of nature from our room. We even spotted what I believe was a bobcat in the distance, which was a nice surprise. However, there were several issues that affected our stay. First, the floors did not appear to have been properly mopped before our arrival. There was hair in both the bedroom and the bathroom that appeared to have been left by previous guests. To confirm my concern, I wiped the floor with a damp paper towel, and it came back dirty. We reported this to the front desk, but no one ever came to address the issue. The shower gel was also disappointing. The product had been watered down so much that it was almost the consistency of water. It would shoot out of the dispenser instead of dispensing like a gel and produced almost no lather. That's kind of nasty to be honest dollar tree shower gel would have been better. It's giving "we are barely staying in business." The biggest issue was the air conditioning. It stopped working twice during our stay. We stayed there 3 nights and 2 of them there was no AC. Outside felt better than inside. Maintenance came out after the first report and got it running again, but only a few hours later it stopped working once more. With temperatures outside exceeding 100°F, the room became very uncomfortable. We had to sleep with the deck door open because even the fan was not working so there was no circulating air. Another disappointment was housekeeping. We stayed for three nights (Saturday through Monday), did not have a "Do Not Disturb" sign on the door, yet no one serviced our room during our stay. We never received fresh towels, the room was never cleaned, and no one checked in to see if we needed anything. Apparently you have to request housekeeping and telling them the floor is dirty isn't enough to get housekeeping to the room. Another concern was that we saw roaches in the room, regular household roaches. In all of my years of traveling, I have never stayed at a hotel where I encountered roaches, so this was very disappointing and concerning. Overall, the room itself had potential, and I appreciated the peaceful setting and beautiful natural surroundings. However, the cleanliness, lack of housekeeping, diluted bath products, and repeated air conditioning issues prevented this from feeling like the upscale resort experience we expected. I hope management addresses these concerns because the property has potential, but based on this visit, it did not live up to its reputation.

I'm a Hilton regular and a longtime Yelper but this represents a first. I'm a customer in a…read morewheelchair and in an accessible room with a Roll In Shower. The room has been exceptional. Everything at the right level and wide enough to turn around and get through the bathroom door. The shower bench is easy to use and there are 2 shower heads. One fixed and the other moveable. You can use both at the same time or just one. Raquel at the Front Desk has been a paragon of excellent customer service. Always helpful and friendly and even anticipated my needs. It's rare to find this level of service at any business so it's been very appreciated! The housing staff is also excellent and very friendly. The gym has been helpful with my rehab work and the free guest laundry is also a real convenience! Until I'm stronger, this is my home away from home. Well Done Hilton!!!

Avoid at all costs. They do not honor their commitments. Gave us a delayed checkout time then…read morerevoked it. Spent 2 weeks there and most of that with one elevator working and last night none were working. Recent back surgery and had to climb 4 flights to get to our room. Have stayed here 6 months out of the year for 2 years- won't be back

I absolutely loved this conference center. It is a LEED certified building. It has huge rooms that…read moreare well maintained. Each day the building was clean and well prepared for us. I love the ocean touches it has such as mosiac turtles in the floor and the artwork on the wall. The staff was friendly and attentive. The setting is ridiculously beautiful. It is steps away from a beach park and a small shopping center. I would love to come back here.

Great convention center. Spacious, rooms had good audio/visual, even a soda fridge in the back…read more Seats were comfy and I was sitting all day. The food for the conference was good. Staff were very good, hardly noticed them. They were in and out quietly. The bathrooms stalls were ample and clean. Parking was great. It is also walking distance to the Westin. The Convention Center is near the beach too. They should have more conventions here.

Great property, super location, staff very nice and helpful. And a glass of champagne to boot…read more Beds super comfy, nice porch. The other side of the coin, it's time to "refresh" the rust stains, touch up paint etc The $25 'resort fee' supports the pool which most hotels have and don't charge for. Uncomfortable old porch furniture. No tea in the rooms or downstairs coffee bar, minimal coffee bar. Since there's no breakfast would be nice to have a plate of muffins or 'something.' Pleasant stay.

The room and bathroom greatly needed a coat of fresh paint. It also needed a good cleaning. The…read morecarpet on the floor around the beds needs to be removed. The bed mattress's showed visible wear before we got into bed. They were sinking. The lamp was rusted. The condition of our room was just tired. The paint on the balcony floor was peeling and dirty. The pool and grounds are beautiful. That area is well taken care of! The staff was very nice!

Super friendly staff. Everything you need is there and it's an easy walk to a bunch of cool placesread more

We stayed in the family room. The room itself was spacious, but beds, pillows, and sheets were not…read morecomfortable at all. No outlets by either bed and no bedside table, but the king at both. TV was super outdated, very small, had to be manually turned on, volume barely worked, the content didn't fit the tv screen. Bathroom is definitely too small for a room supposed to fit 6 people. Worked well enough but th shower was ridiculous the shower head sprayed into the corner of the shower and could not be adjusted. Overall disappointing as we have stayed here before so it may just be this room. I think it's needs some modernizing and upgrades, but has the potential to be a great space :) no breakfast also but staff was friendly

My entire family recently stayed at The Inn at Sea Island for several days. What a pleasure! From…read morethe minute you walk in the door, The Inn is welcoming and pleasant. The staff is EXTRAORDINARY!! We were delighted that everyone was very friendly and helpful, ready with suggestions or just a kind conversation. The rooms are clean and well appointed. We took advantage of the complimentary hot breakfast and had the pleasure of meeting Petula, who truly made our morning! One afternoon our daughter was looking to make some hot tea and yet again, Petula saved the day! Having such kind and good energy folks truly does make all the difference to us. As my husband said, from the bartender to the housekeeping staff to the front desk management, the folks at The Inn were just top notch! My entire family enjoyed our stay and we are looking forward to future visits.

This was a great location minutes from all the activities. Small type hotel, very clean, beautiful…read moreDecor , hotel room was clean, comfortable, and accommodating to all our needs. Continental breakfast was impressive. Would definitely stay at this location again.

I had a wonderful experience…read more However, one person's commitment, courtesy, and work ethic truly stood out to me. While I was at the Beach Club, I lost my phone. Tyler Motos, a Beach Club employee, overheard me explaining the situation and immediately stepped in to help. He took it upon himself to search through an entire cart of dirty towels, as well as every towel bin around the adult pool, because I believed I had accidentally left my phone wrapped inside a towel. Despite simultaneously coordinating with other staff members over his walkie-talkie and helping prepare for an approaching storm, Tyler remained focused, calm, and determined. After 20-30 minutes of searching, he successfully found my phone buried in a pile of towels. Tyler's hard work, kindness, professionalism, ability to multitask, and dedication to helping a guest were truly remarkable. Employees like him make a lasting impression and are a tremendous asset to your team. Thank you, Tyler, for going above and beyond!

Stunning property. Nature and high-society beach life perfectly blended. Comfortable rooms well…read moreappointed made it feel like home. The restaurants on site hit the spot. The gym and spa facilities were modern and vast. The library was an unexpected great spot to chill.