I do not recommend this firm. If you do choose them, read the contract very, very carefully. Once that contract is signed, if anything unexpected comes along, it's considered an extra and will cost you money. My entire experience with Rescue Data was just one extra fee after another. In addition to that, they are not very good. They do not do the work in house. They send the hard drive to China, and a Chinese firm does the recovery. Rescue Data are just middlemen. When the work was completed, they sent me a screen shot of the "recovered" data folders. It looked good, all my subfolders were there. But it was only a screen shot, so I couldn't open the folders to inspect the files. It was only after I paid and was able to actually open the files that I noticed about 1/3 of the folders were empty! They didn't actually recover the contents, just the folder names, and made sure I couldn't detect that until after I had paid $1000 in fees. For what it's worth, the customer service was fine. Staff were polite and easy to get a hold of, but it just doesn't compensate for paying for something I didn't get. read more

Rescue Data has the most outstanding customer service experience I have come across in a long time. When four other well known companies told me they were unable to help me, Rescue Data did! They were very patient with my payment as I did not have the funds available. Three years later and finally paid off , not once did I recieved a stressful phone call to pay up. If your looking for quality care and a personable experience look no further. Ken and staff are always pleasant and just make you feel like you are the only customer in the world. read more

Hello, When my pass-word protected thumb-drive failed, I took it to Ken at Rescue Recovery. After he did everything he could to retrieve my data, he sent it to the UK for further work. Ultimately, Ken was able to provide me with all of my data. It was such an immense relief. I would highly recommend his services. Colleen, Edmonton read more

I was so impressed with Rescue Data's customer service. They explained everything and all the expenses involved and let me make the decision. I am received my hard drive back sooner than expected and with 100% recovery. I was referred by a previous customer and I would highly recommend them. read more

Rescue Data Services has been absolutely wonderful and EASY to deal with. I am a tech myself, and was extremely satisfied and impressed with the knowledge that Boris and the other tech (I'm sorry, I forget his name at the moment) had. I asked a million questions, some specific and some vague, as I was very worried about the integrity of the data on a failed hard drive that belongs to my mother for both personal data AND business data. We had sent the hard drive to another company, 1st Data Recovery, who when I called them said they were based in Edmonton, but in reality were not and they MAILED the hard drive to Vancouver and worked on it there, and took several weeks to get back to us, and only responded after I emailed to get the status on it - and NONE of the agents at that company spoke English well, and the actual techs working on it spoke ZERO english - and I am very adept at understanding accents/broken english. We were told that there was a severe scratch on the platter and that there was absolutely zero possibility of recovery - in essence we were "SOL" and had lost the data - years (since the early 90's) of documents, pictures, tax information, resumes, music, videos, as well as an entire multi-million dollar company's business, and a personal business on it. Thankfully some stuff had been backed up, but it had been awhile (close to a year) since it had been, and even then it wasn't all of what we needed, just certain things. So, I asked for my drive back from that other company and even had to pay shipping. When I received it, at this point it was 1.5 months after I had originally taken it into the office in downtown Edmonton. I had been in contact with Rescue Data and had asked many questions as I was worried (as I know that repeated attempts to access/recovery to a drive can further damage it, and if a drive is opened in a non-closed environment, one speck of dust can completely destroy a drive), and got a quote - I took it in, and the NEXT DAY I got a call from Boris saying that it should all be recoverable, but of course no promises. We agreed upon the price (which, while it's still a bunch of money, it is cheaper than many other companies - and was worth it to get our data back), and I had the FULLY recovered data within 3 business days. I cannot say enough wonderful things about Rescue Data Services and all of the techs that work there. Losing data, especially data that is important to someone very personally, or to a business, can be extremely stressful. They were VERY easy and awesome to deal with, very professional but yet can connect with you on a personal level. My faith in humanity and wonderful customer service has been restored, along with every single file we were told we wouldn't see again. Thank you Rescue Data!!! I will be recommending you to EVERYONE I hear of that has any kind of data loss! :) Sincerely, Stefan Sirdiak read more