Where do I even start? This is going to be long, but the IVF process is difficult, and the decision…read moreas to which clinic to go to is important, so, take your time to read it and don't make the same mistake we did. A little background. Me and my wife do not have fertility issues, we discovered we are both carriers for an extremely rare genetic disease, so that's why we are doing IVF, to not pass it on. Let's start from the beginning. 1. The initial meetings with Dr. Schell should've let us everything we needed to know. She was late for our first few meetings. Not 2 minutes late, like 20+ minutes late. This was after we sat in the waiting room for 30 minutes because no one was working the desk. Why wasn't anyone working the desk? Because the receptionist is not only the receptionist, she's was also the phlebotomist, and ultrasound tech. She did everything. 2. Communication is non existent. As we are going through the process, we are told nothing, we call, we message, time and time again, we can't get a call back, can't get ahold of anyone. It takes weeks (not exaggerating) to get a call from them to answer questions. We are told nothing except "we'll send a message to Dr. Schells team" and we hear nothing for weeks. In spite of the disgusting and shocking lack of communication, we somehow make it to egg retrieval. We have a great success of 27 eggs retrieved. We were so excited! Communication was a little better for a short time, then, it stopped again. We hear nothing, can't get ahold of anyone. Then on November 4th we get a call from Dr. Schell. She calls us to tell us none, zero, as in 0, of our eggs made it to blastocyst. Let me remind you, again, they tested us, and we do not have fertility issues. Heartbroken. Here's where we really get pissed off, Dr. Schell calls us, and doesn't know who we are. She thinks my wife is 26 (she's 33). Then shes talking about a fresh transfer, which we cannot do because the reason we are doing IVF (both carriers for generic disease). So we have to explain to Schell why we can't do that. Unacceptable insanity to call patients and know nothing about them. It's like they don't keep files on their patients. When she made those 2 unacceptable mistakes, I wanted to blow my top on the phone, but that wasn't going to help and it wouldn't them any less incompetent. So, I bit my tongue. 3. Fast forward to November 23rd. After 19 days of trying to contact them and being ignored, we finally hear back. The bad news? Once again they have no clue what's going on. The nurse who calls us has no idea we have already been through a cycle and are currently patients of theirs, no idea we've been trying to go through a 2nd cycle. She's clueless, utterly and completely lost. So this is the 2nd time we've been called and they knew nothing about us. We had to set up a "consultation" with Dr. Schell a week and a half out just to be able to have a conversation with our doctor, or anyone from her team that can answer a single questions for us. Yup, that's correct, we had to set up a consultation thats used for new/prospective patients just to be able to talk try and get questions answered. 4. So, 19 days after we got the bad news none of our embryos made it to blastocyst, they have not even started the process to get us set up for our 2nd cycle. They've sat on their hands and had done absolutely nothing for almost 3 weeks. It was at this point, we decided not to waste anymore time or energy on these idiots. As we are speaking with other clinics, a miracle happens, they CALLED US! They called to tell my wife to get back on birth control, we told them "okay, you got it", and went about our search for a new clinic. The hilarious part is, we never heard from them. As far as they were concerned, we were still going through a 2nd cycle with them. They didn't know we had decided to go to a different clinic. And we never heard from them again! So, if you go here, you will need to harass them non stop or they will literally forget you're there and you won't make it through the process. In conclusion: The IVF process is hard, it's emotional, it's draining. Me and my wife want so bad to just have a healthy child together, and this place is disgustingly incompetent. I can't believe they have a license to practice. As a husband who has had to see his wife go through non stop frustration and pain only to be made worse by the incompetency of this place, STAY AWAY from advanced fertility. This place is a dumpster fire, truly an unmitigated trainwreck. The lack of communication, and competency, it's truly shocking. I can't say enough bad things about them. I could go on for another 500 words about how awful they are. STAY AWAY! DO NOT GO HERE!

I wanted information on potentially transferring my embryos. My embryos were not allowed to be…read moretransferred per their guidelines (unknown to me) but they set me up as a new patient and charged me $250 to be told by a doctor they were not allowed accept me as a patient. It was a 2 minute call that cost $250. I do not recommend working with them.

Terrible communication throughout the entire experience and billed over and over again for water…read moreultrasounds. Their hours are extremely inconvenient unless you live within a few minutes. Multiple scrapings for polyps and several times we had to start shots over again but gynecologists and second opinions all said we should have been good to go. We had several good embryos but they refused to do anything. A crushing and heartbreaking experience from a Dr we saw (only through zoom, and charged $200 each time just to tell us what was happing next in a 5 minute meeting) a couple of times in our 2 year experience with them. This place just wants their money and I will be contacting my lawyer as everywhere else we went couldn't figure out why they wouldn't implant embryo.

I cannot say enough positive things about Dr. Davies and her staff. They are warm and friendly, and…read moremake you feel comfortable every step of the way. I was referred to Dr. Davies after a year and a half of trying and a diagnosis of PCOS. After my first FET (frozen embryo transfer) I had a positive blood test and am currently 13 weeks pregnant! The staff is great and takes the time to explain everything. They also take the time to reassure you if you happen to be like me and freak out all the time! I would not hesitate to recommend Dr. Davies and her staff to anyone who is having trouble getting pregnant!

Appointments tend to run behind schedule, but the staff is great! Dr. Borkowski has great bedside…read moremanner.

Thank you for Dr. Anne, Jenny, and all of the North Shore Fertility Team…read more North Shore Fertility made our perfect baby possible. Our baby is happy and healthy. At the time of our baby's birth I (mom) was 41 years of age and the dad's sperm was 39 years old. North Shore Fertility's office staff are just as kind, dependable, and understanding too. When we went to North Shore Fertility we had already been to other fertility practices without success. They made our baby dreams possible. Thank you North Shore Fertility!

Had such a great experience here! I was having trouble getting a specific test done at my regular…read moregyno office and Invia was my saving grace. I would have been on a waiting list until May-which would have extremely disrupted my plans. Denise went ABOVE and beyond to help me. She was able to help me get into a doctor for testing asap and called around to help schedule even when they were full to capacity with patients. Of all my years and those of practices I have been to-I have never felt so helped and appreciated. She not only was helpful but so accompdating and empathetic. I literally love her and am so thankful for her going the extra mile. I went into the office had my exam. All the doctors, nurses and staff were amazing. It is a far drive from my house but was worth every minute of the commute. So happy with them and would recommend to anyone looking for anythoe of fertility care. They offer a wide array of services. Thank you again Invia and an even bigger thank you to Denise! (p.s. She was so humble and said she was just doing her job but she deserves a raise! I love her!)

I had decided a long time ago that I'd keep my mouth shut about my experience at InVia and with Dr…read more Klipstein, but a recent experience with a friend of mine made me feel like I could no longer keep silent, lest other women waste their time at this joke of a fertility clinic. I have been going through various forms of fertility treatments for 5 years. in that time period, we have been seen multiple physicians to get their opinion (we've also moved 4 times, so had no choice but to change clinics). We wound up with InVia on the recommendation from another doctor when we decided due to the pandemic we wanted to keep our treatment closer to home. Dr. Klipstein spent an hour with my husband and I. She didn't really present any information that was new or interesting which was disappointing as well. But more than that, at the end of the hour, she told me that due to their requirements for BMI, I had to lose 50 lbs before they'd do an egg retrieval. Not because she was concerned about egg quality or fertility issues, but because I was anesthesia risk. I explained that I had actually previously undergone an egg retrieval, and had 21 surgeries under my belt with zero complications from anthesthesia (also anesthesia is not a requirement for an egg retrieval, but alas). She insisted this was the clinic rule and it wasn't her decision to make. When I asked to discuss this with anesthesia or with the medical director making this decision I was ignored. So literally - was my BMI NOT clear on my medical history before you took $350 for a consult visit and wasted an hour of my time? When I explained how difficult it was to lose weight given my PCOS, etc - and I explained that I worked closely with a dietician on diet and exercise and was doing the best I can - she pushed a KETO diet, of course, run directly out of her clinic (more money for them) and a diet that is incredibly dangerous for women with PCOS who are ALREADY at risk of heart disease. But you know, since their clinic sponsors this expensive program, I'm sure it brings in more money for them. InVia's home page claims, "you're more than just a number!" That's literally their motto. And yet, they won't take on any patients they don't feel that they can be successful with, and they fat shame and scapegoat women. I'd avoid this clinic like the plague. And I've told literally everyone I know considering them the same thing.

And here's an update to my original review nearly three years ago to the date. Thanks to Dr…read more Feinberg, we're expecting our second son. We trusted her enough with our care to fly halfway across the country back to Chicago to have her treat us, despite having moved to California and knowing that there are plenty of fertility doctors out here just as reputable. She truly is one-of-a-kind amazing. Our experience while living over 2,000 miles away from the FCI offices in Highland Park were nothing short of wonderful. Dr. Feinberg and her staff made sure that they went out of their way to treat us as if we were living next door. We received phone calls after hours because of the time change and Dr. Feinberg never hesitated to answer any question that we had, regardless of the time of day that we asked it. Our care was coordinated brilliantly, our concerns were handled brilliantly...it was all just great. I truly can't say enough about Dr. Feinberg which is why I came back to Yelp to update the review. If we hadn't already decided that we were going to stop growing our family at two children, I'd consider going back for a third just to be treated with the care and respect of Dr. Feinberg and her staff. She is in a league of her own.

Terrible! Read the other listing under FCI and get a real picture. This is assembly-line,…read moreimpersonal, unprofessional, unorganized group that is getting rich off of desperate people. It is reprehensible. Many years of rude, incompetent nurses. Whatever kind of day they may be having, doesn't compare to the year that their patience are having. AND they aren't even good at what they do. They don't know their patients. I had to constantly remind them of my issues and of course they get annoyed that I do. There is absolutely nothing good to say about these people, except that their receptionists in Highland Park are darling. Everyone else, and I've dealt with most of them, should go into a profession where they don't deal with people and their incompetence isn't so risky. Zero communication! Ask questions? You're a trouble maker. Follow-up? You're a trouble maker. Don't follow-up? You're blamed for a problem with your cycle or scheduling or something. Really unbelievable that people put up with this. If you want to waste your money and get mistreated, go to FCI.

The Arlington Heights office is not functional. They don't have enough staff and frequently call…read moreto move appointments to one of their other offices the morning of. They also can't do most procedures at the AH location so you have to go to one of the other locations anyway. I get mixed information from receptionists/nurses and I haven't seen a doctor since my initial meeting (over 3 months ago). I would not recommend.

I had similar experience as prior patients with this financial scam where they refuse to explain…read morehow they decide to charge patients. Claimed my insurance did not make any payments immediately to them but the insurance stated it takes 30 days for payment. They just slow like how insurance companies are. Felt the financial deparment did not understand how insurance works, how did they even get that job if they cant understand the basics and just flat out lie. I explained to them this and they refused to acknowledge. Probably some random person hired for the job without knowledge of how anything financial related works. I was self pay and understand egg retrieval and anesthesia and preservation is not covered but the self pay estimation included bloodwork and ultrasound as well. So they double dipped - bill me and the insurance company. They switched the justification charges up on meh and didnt inform me. I did many appointments with same progress, why need so many appointments when there is not change at all to my protocol. There is no clarity in the breakdown costs, its generalized so they can just make any claims to justify their charges. Read some other reviews in other forums with people stating similar shadiness. The doctor I had was good and staff did their job well. Efficiently run but their financial charges are like a scam. There is also something off about this in general.

The staffs are friendly here and check in is easy. I like the fact that they have many locations…read moreand time available for you to go get your labs making things convenient. I've seen Dr Rodgers and was able to get pregnant and have my first child which is great. However, I'm not sure is it because she is seeing many patients and on social media like tik tok but she does not seem to have a great memory. Every time I come in to see her she doesn't remember things that I told her the last visit and I think she almost gave me the wrong treatment plan once. Also, she doesn't seem interpersonal and or have much empathy because I got pregnant with twins but lost one and she seemed to just pretty much brush it off even though I was pretty devastated. Another thing is that I've developed hypertension and hypothyroidism from the treatment but she doesn't seem concern and just tell me to follow up with my primary care doctor for my blood pressure. I also get a lot of side effects like nausea and vomit from one cycle too and she didn't even seem to care when I've brought it up. Her office visits always seem so brief and I don't understand half the time what she told me because she talked too fast for me to understand and not really explaining the whole process for me. I feel like she thinks that I know how Ivf works and this isn't my first time but it was and I was so clueless. I just wish that she and the nurses would summarize the whole process for me in the beginning and go over step by step the process so I can get a good understanding. A lot of times I would have to google the answers to my questions l and research the treatment. If I'm going back to get another child, I'll probably try a diff doctor.

Dr. Rodgers uncovered a host of fertility issues I didn't even know I was dealing with. I'd seen…read moreanother fertility doctor prior to Dr. Rodgers and didn't get anywhere. Dr. Rodgers is extremely knowledgeable and thorough. She knows the latest research, and ran all the necessary tests to get to the bottom of my infertility. She had great recommendations for which medications would make me feel best. Because of that, I felt really good throughout my treatments, which is almost unheard of. While fertility treatments aren't fun, due to frequency of appointments and volume of patients, I always felt like I was in good hands with Dr. Rodgers. Thanks to her, I finally got pregnant after years of trying. I will definitely be going back to Dr. Rodgers if I want to have another baby in the future!

I had an excellent experience with Dr. Miller. My daughter saw him for some personal concerns, and…read morehe was caring and effective. The staff were professional, the office felt private and clean, and there's plenty of parking with outdoor security. Dr. Miller is personable, friendly, and highly knowledgeable in his specialty. His expertise and confidence make him someone I'd trust completely.

I actually had an excellent experience with the doctors for ob/gyn for over 8 years, which was…read moreterminated by the office staff in an office I have never been to or had an appointment with who got in there via computer system, actual relationship unknown other than the office she works in is probably 20 minutes from where I live per Google Maps. Demanded cash under the table in large amounts for further appointments that evidently had included terminating my insurance at appt dates, only for Naperville at one point, and false statements about accepting my insurance that when I went to the insurance company finally they did remedy as well as make sure she no longer was able to withhold records and for cash only for that either. But that is the one criticism I have, which is that office staff are able to and there was nothing I could do about it or the disturbance she was conducting for a good two weeks. At one point she went on at length about how the patients must learn all of their computer systems per office, and its evidently become somewhat like that with and via office managers in general at least at that point. I would actually recommend not returning any manager calls or emails that start like this and instead going straight to the insurance company to get your records and terminate the disturbance. In the long run HRD can sue the companies about staff vs us, but on this basis, ending the disturbance and stranger danger bullying and worse, is all you can do. There is law separating us from them with annual training course training required by HRA, but beyond that, you are being dragged into a war only they benefit from unless forcibly terminated. Licensing almost always also does this, but its also a long drawn out nightmare potentially while they keep going, vs insurance company vs to enforce the law to be on their provider list as clout being waived, able to complain on your behalf if they feel they should. Its pretty much all you can do. Also per insurance co as the only people who will and can protect you from them. And having the same problem reaching anybody who would provide mandatory licensed instead of the office staff. You have a computer system database invasion of your regulated info access by a practitioner unsupervised stranger danger when they do this highly illegal thing to patients and customers. Almost always anonymous due to illegality known to the employee. In banking at one point in the 90s, people like this were "borrowing" savings account deposits as 'free loans' to invest and return that got caught when they couldn't put the money back. The federal court issued a ruling allowing supervisor arrest for not monitoring the employees in that kind of case and theft "under their noses". Here they would need to block employees from unlimited access to our information and supervise them to stop them, and set computer system alarms and triggers notifying practitioners, but so far I know of nobody coming down on practitioners or other entities when staff do this but at US Bank also banking industry. In an analagous in that misuse regard, we now have to go somewhere else also for that much safety from the persons involved, of unknown relationship or what provoked this. But you can get your records out of them which are actually in turns out are supposed to be available on demand for free from the electronic portal but you have to know that and locate them. It was very sad in some ways after that kind of a very positive experience with the doctors who made a real difference vs what it usually seems or can turn into causing nasty problems that shouldn't be there., for years and years, and the office in Naperville or Lutheran General a couple of times. But it seems to be a coming plague with office employees and the public with licensed regulated services that aren't per regulation when the staff can turn them into this with a danger to you if they successfully entrap you into more than terminating the anonymous office person and getting your records, etc. Appears to be computer system office management system created as a problem in general potentially anywhere you go that could happen any time. Always licensed services are immediately out the window when it does. There is so little on practical basis that you can do about it and your safety, with your medical services out the window entirely, that its important to know how to at least get your records so you can get timely care somewhere else if at all possible and the insurance company can address what is supposed to be 30 days notice required also for services with a covering physician and refills, if you can't do it fast enough to go somewhere else in time for any reason.

I first started with FCI in 2019 for elective egg freezing. Unfortunately, it was not a great…read moreexperience and I did not want to return to FCI. As time went on, I decided to give FCI another chance, as I wanted to begin IVF. I began the IVF process with FCI in 2023 and am beyond happy I did. This time around I decided to work with, Dr. Channing Burks. I am beyond thankful for Dr. Burks and her wonderful staff. I worked closely with Dr. Burks and one of her nurses, Alyssa, and I could not be more grateful for them both. They listened to me, problem solved with me, and most importantly they HEARD ME. I did not feel like a "number", as I did in the past. The entire FCI staff made me feel welcome, hopeful, and taken care of. Infertility is not an easy road, and my journey was extra complicated for various reasons. Dr. Burks led me through it all, putting my health and safety first. She knew my desire to be a mother and made sure we did everything to get there. It was a long road, full of ups and downs, BUT I am currently in my second trimester with my first baby at 41 years old. Thank you Dr. Burks, Alyssa, and to ALL the FCI staff. You made dark days a little brighter!

I had a consultation appointment with Dr. Channing Burks Chatmon. When I tell you that she is the…read moreabsolutely worst doctor that I have ever talked to in my entire life. She was rude, condescending, and rolled her eyes at me during a consultation. She exclaimed that I kept cutting her off, which is totally false. After giving her my account of my fertility journey, she was dismissive in a sense, because she totally ignored my concerns about having a second opinion. I was giving her my medical record account and questioning what I had been through. She looked at me with dark eyes and absolutely no human reaction. It was the darkest moment in my life talking with a physical, let alone professional. Do your research on her. Chatmon also felt the need to match me in medical jargon. I told her that I had a medically assisted transfer, and she reframed it as another term. She continued to do this throughout the consultation. It is like she was matching me in who could term medical vocabulary best. Her demeanor was hostile and aggressive. Toward the end of the meeting, I informed her how I felt about her tone and low vibrations. She rolled her eyes at me like I stole her from her wallet. I have never felt so disrespected and disregarded. She has absolutely zero social emotional skills. Although I have complained, I have gotten no response from the managing staff. I can surely say that this was a major red flag.

I've gone to 3 RE's in chicago in the past 5 years, and In Via was by far the best. I feel like an…read moreexpert here, so I will break it down. Care: Of all my options, they had the most compassionate and personal care, the staff and MD's were always very nice, attentive. They clearly laid out my options, which had the best chances, and made a personal plan for me. They were dissapointed for me when things didn't work. I always got a call from the doctor, not staff, with bad news, and frequently with good news too. I genuinely felt like Dr. Klipstien cared. Between the portal and phone calls she was easy to get a hold of. Medically they are right in step with the latest treatments/options. The stats are not great anywhere for inferitlity. The stats here are high average. I went to the RE with the best stats in illinois. He offered nothing different. All an RE can do is their best, and I felt like I got thier best every time we tried. Costs: They worked with my insurance, were up front about costs. Inferitlity treatment is expensive. Their charges are in line with the other RE's I went to. It would be amazing if you could only pay if it worked, but that is not how elective medical care works. They have to get money upfront, or people would never pay them. You don't go to your hairstylist and leave without paying. You can't have someone paint your house and own them thousands of dollars for months. Doctors have to charge money for thier services and they can't be your bank. All fertility clinics are like this. Apts: My only complaint was my home office (arlington heights) was not always open. They had some staffing issues during one of my cycles andI had to go to hoffman estates. I much prefered my smaller office, and it was closer to work. Otherwise I was happy with the early am apts, and it was always easy to move around apts. So- after 3 chicagoland RE's, 7 rounds of various treatments, I can say this is the one I'd reccomend in chicago. Smaller, more personal care, good communication and knowledge, nice electronic portal.

​I need to make this unequivocally clear: this facility is the most abysmal medical experience of…read moremy life. Their supposed "care" is a hollow shell, backed by a staggering lack of basic human decency and bedside manner. The front desk utilize financial exploitation by refusing to process essential, pre-paid leave of absence paperwork needed for my wife to heal from our catastrophic failed transfer but instead require her to be in a current cycle which is not possible due to latest procedure and timing. Thru the journey our concerns and reported symptoms were unfortunately met with a refusal to perform requested diagnostic tests. The staff at this office repeatedly dismissed the possibility of an underlying condition, specifically stating that endometriosis was unlikely. This necessitated seeking care elsewhere. Working with other specialists, we were finally able to get the appropriate testing done, which confirmed the diagnosis of endometriosis. This confirmed condition, which was initially ignored, is recognized in medical literature and by other professionals we consulted as the most likely contributor to our failed IVF retrievals and transfer. Their failure to test and early dismissal of our symptoms resulted in both a delay in proper treatment and the loss of viable attempts. ​They operate on a model of callous disregard. They don't grasp the basic concept that human beings need time to recover. Instead, they immediately pivot to extorting more money from us, pushing for a complete next cycle while my wife's body is still in distress from the last one. ​Three egg retrievals, one transfer, and zero results--just devastating failure and soul-crushing heartache. Their only priority is the next payment. Avoid this predatory clinic if you want an actual child and a team that values your well-being over their sickeningly profitable cycle-and-repeat business model. Please read this FDA report from this year before committing to using them as well. https://www.fda.gov/inspections-compliance-enforcement-and-criminal-investigations/warning-letters/invia-fertility-specialists-pllc-710632-06132025