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Progressively getting worse and worse and worse…read more The quality caliber and basic knowledge of so called "genius" is at an all time low. Furthermore, The customer service of some staff is appalling. We went in today to talk about the diminishing battery performance on a three-year-old MacBook Air and was told Point Blank we needed to upgrade to a new MacBook Air or have the battery replaced at our own cost, As the device is now outside 24 warranty ( The battery had been diminishing for the past 12 months) The Genius Mark and the manager David were so unhelpful and basically ushered us out of the store... Absolutely appalling, I look forward to the demise of this horrible brand and the rise of a new entrant

Shout out to the kid with the long hair and the patient manner who kid-gloved my dear old mum when…read moreshe trotted in armed with absolutely no Apple knowledge whatsoever. You earned your wage this day my boy, boy howdy did you earn it. Having said that, what you just went through is probably the prototypical old lady experience that you go through several times a day, so you probably earn your wage every day, sometimes multiple times a day, when you rock off with your coworker and go scissors and lose and have to help the 90 year old with the blue hair instead of the young IT guy with three thousand bucks burning a hole in his pocket and a precise idea of what he wants. But still: thank you, friend. Also *cough* free wi-fi while you wait even while you're pretending to be served but you're not really being served *cough*

Cost effective, meets the stipulated time , replaced my iPhone screen , courteous and professionalread more

From the owner: Mobile Phone, Tablets, iPad service and accessoriesread more

I almost had a breakdown today…read more In the morning, the WiFi was working perfectly. After an electrician came to install security cameras, I'm not sure if it was just a coincidence, but the WiFi suddenly stopped working. I immediately contacted Optus and was assisted by a lady who guided me to the Optus Chatswood store for help reconnecting my company's WiFi. The store manager there (unfortunately, I forgot to ask his name) provided me with outstanding support. With his help, all the issues were resolved. Because of this, I would highly recommend them again. Wishing the entire team a very Happy New Year 2026!

Average service from the guys here then Dan saw me struggling to get my sim working as the app was…read morenot doing whatnot was meant to do. He sorted in a second. Compared this to the absolute horrible online service and rudeness I experienced this was a dream. Optus really has to lift their game with their online service. The support person out if India was so rude when I asked for her name she hung up.