These guys are amazing! Super customer service. Highly recommended! Nice people and well maintained equipment...a perfect combination.

I rented a tow behind bucket lift. It had a jack on the front of the unit which had been installed extremely crooked. Making it so difficult and time consuming to remove it from your vehicle. The parking brake on the unit was not even hooked up. So it was impossible to lock brake in place to keep unit stationary to assist in loading and unloading with the jack. The whole unit was in horrible shape, very beat up. I rented for 1 whole day. However due to windy conditions I had to use it into the next day. I returned the unit 41 minutes past the 4 hour mark. I explained the situation with the jack, and lack of brake was the reason for a fair portion of the time overage. The manager Jason told me "sorry it's still past the half day. So it's another full day charge." I requested he look at the hour meter on the machine to see I hadn't used it for even one full day. And asked if they could give any consideration because of the condition of their set up on the machine. Jason replied "nope, it's just another day charge." So they dinged me for two full days and two full damage waiver charges. To make thing worse after they charged me for 2 days. I got to thinking after I left the store. I called them and told them I would come back and pick the machine up so I could use it for the time they had charged me for. And return it the next morning at the time of the 2 day total. To possibly do another job and recoup some of the funds. Jason the manager replied "NO you are done, you won't ever rent here again." I seriously recomend people consider looking else where to rent equipment in Twinfalls. It seems Renter center has terribly gone down hill, since Kim sold the place. read more

I love that they charge you for a full day even when you pick it up late afternoon. What's better is that they rent faulty equipment that they know is faulty, they just don't care. When you inform them of the faulty product, they simply joke and don't care to fix it, laughing that they already knew of the problem. If you are looking to rent equipment, go elsewhere... you'll get friendlier service, cared for and maintained equipment and good prices. Renter Center is like that waiter that drops your food on the floor but serves it to you anyway. When you notice hair and debris in your dinner, your waiter asks, "are you sure that's not your hair? It looks like your hair!" Renter beware. read more

Rented DYI equipment later in the day for 1 day. I was told I'd have the equipment for the next day - return it before they close. When I returned it to a new person about 1.5 hrs after the time I rented it the previous day, I was charged 33%of the daily charge for being "2 hrs" late. What was worse was that the employee was so happy to charge me the late fee. He seemed almost giddy and appeared to enjoy charging me the ridiculously high fee for going 'over'. The fee was over 4 times what the regular hourly rate worked out to be. When I told him I was told I'd have it for the day, he said 'yeah, a day is 24 hours'. It was clear I'd misunderstood the terms of the arrangement, yet he still reveled in asking for my credit card to over charge me for the time. I'll never rent from them again - please beware of their aggressive tactics. read more

I rented a scissor lift on two different occasions during the month of May, 2020. Both times they had exactly what I needed, we are very hopeful for allowing me to pick it up just before closing and return Sunday evening to accommodate my work schedule. Staff was very friendly and very pleasant. Equipment worked well. read more

Service is great. I have always been well taken care of and they're pricing is very competitive. Always have help loading and unloading equipment. Renter center was recommended to me years ago and I continue to recommend them to everyone I know that needs equipment. read more

I've rented equipment (blowers, mini excavators, etc.) several times from the Renter Center without an issue. I've also used other rental places in Twin and Heyburn. Prices are comparable, staff customer service is similar, equipment maintainance is very good. Friendly dog on the premises.... read more

Several other reviewers have left poor reviews. Our small company rents from here several times a year and we have never had a bad experience. The owner is busy but, very professional. I appreciate the customer service. If you need to rent equipment chances are it costs more than you think it should but, this is because most of the equipment has high cost of maintenance. We only rent what we cannot afford to purchase. I recommend Renter Center. read more

We called in to reserve a car dolly that they said they had available to rent, as we got in a car accident with my 3 and 1 year old. I called all over town and this was the only one available. My father-in-law drove down from Boise as soon as he was off of work to come help us as we are newer to the area. I called in twice to confirm they would hold it for us. We got there and they rented it out to someone else even though they told us they would reserve it for us! They didnt even bother to call us back and let us know they gave it to someone else! Now we have to figure out what to do before it gets dark (1.5hours) or my father-in-law came down here for nothing and we will be car-less for another week until he can come down next friday! Thankyou for all of your consideration! read more

Great Pricing for garden tools, I was shocked at their bathroom - Its SOooo cool that you should pop in just to see what they've done to it ! hahaha.. read more

Will never go back though we would go with small local guy never again poooooooor customer service from owner say the least

Needed alittle help today... got alittle help from a friend... thank you big for that.... Then I needed alittle more help today... went to Renter Center... the young man that helped me was amazing... such a great customer service man....I just looked at my receipt.. his name is Jorge... then, upon returned to the store with the equipment... this man was behind the counter... no Hello, no Look up at me, did not acknowledge I was there... ( now I was wearing flip flops, so you could hear me... ) he looked out at my truck and said, "is that mine, in the back of that truck?" (I am the only other person in the room?) I said yep, sure is, I need to pay for it... now I could go into the rest of this but it then would be a novel.. lol... Now, this man had to of been the owner... WHAT A COMPLETE ASS!! thank god it was a one time happening...will not go back.. ever!!!! Barrys Rentals if I ever need amything again... but... Jorge... you are top notch in customer service, I thank you!!! They demand on a star rating... Rubbish!! read more