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    Rental Express

    5.0 (1 review)

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    Georgia Furniture Mart - Sofa

    Georgia Furniture Mart

    2.4(17 reviews)
    50.9 mi

    I was previously a satisfied customer of Georgia Furniture Mart and had made purchases there in the…read morepast without any issues. Based on that experience, I returned to the store and made another purchase in November 2025, which included a sectional sofa, a kitchen table, and a bedroom set. Within one week of delivery, I began experiencing significant issues with the furniture. The sectional sofa became discolored and the wooden support structure on the back began bulging outward. The kitchen table, which was originally white, turned yellow in less than a week. The dresser is now warped. I was repeatedly told this damage was caused by water, despite the fact that no water was ever spilled on or near the furniture inside my home. I made numerous attempts to contact the store manager, Wayne and left multiple messages over several weeks with no response. I was told it was due to the holiday season, but communication completely stopped. It was not until January 8th that I finally received a text message requesting photos of the damaged items. During delivery, it was raining heavily, and some of the furniture was placed on my front porch because everything could not be brought inside at once. Although the items were partially covered, they were still exposed to a full thunderstorm. A delivery driver later confirmed to me that the damage appeared to be delivery-related and not caused by anything I did in my home. To support this, I shared weather records for the delivery date, which confirmed thunderstorms in the area. Despite this, the store (Ashley) has continued to deny responsibility and insisted there was no rain that day, even though photos clearly show wet streets in outdoor conditions. Recently, the company picked up part of the sofa and the top of the kitchen table, stating they would attempt repairs. A representative was sent to my home to spray a substance on the table in an attempt to correct the discoloration, but this had no effect. I recorded the interaction, as the representative appeared dismissive and stated only that "someone will contact you." To date, I have received no refund, no price adjustment, and no apology. Communication has been poor, and I feel my concerns have not been taken seriously. The furniture manager Ashley I dealt with was dismissive and unwilling to consider the evidence I provided. I am sharing this experience so that other consumers are aware of the challenges I have faced in trying to resolve what I believe is clearly delivery-related damage. I am still seeking a fair resolution, which should include either a refund, replacement, or appropriate price adjustment for the damaged furniture.

    They have an ok selection and the prices are fair. I had a sales person who was very personable…read moreuntil the paperwork was signed. Then, he did not remember who I was when I called the next day. Overall, I would give the shopping and buying experience 1.5 stars. Delivery was a nightmare. I was told I would receive an email two days before with an exact timeframe and EXPLICIT details. I did. And they were quite explicit. 11:30 AM to 2 PM. I even called to confirm everything. I was working from home that day and had scheduled clients up until 11 o'clock so that I could be to my office by 11:25. However, around 10 AM the delivery driver called me and told me he was there "waiting"(at my office). I was in the midst of a session with a client, but picked up the phone because I knew it would probably be my only chance to speaker the driver. He told me he was there and wanted to know why I wasn't there. He also wanted to know how quickly I could get there. I told him I was working and that I could possibly get there by 11:20 or more likely, 11:25. He was clearly frustrated with me, and heavily implied this mishap was my fault. He said that this would not work for him. I said there's nothing I can do and that I was told delivery would be between 11:30 and 2 pm AND that I planned my entire day around their guidelines. He again made it crystal clear that he was very frustrated with me, that he was upset. He told me to get there as fast as I could and hung up. I have never met a delivery person that was so rude. When I arrived, his work partner, who was sitting in the passenger seat, semi-apologized for the drivers attitude - but the driver could not have cared less. To add insult to injury, their delivery fee is $189. I paid $399 for the loveseat. Never expected the delivery fee to be so high. This is unheard of. It was for one small loveseat. Also about two days after I ordered the sofa, which wasn't going to be delivered for a week, I began getting harassing phone calls and emails wanting me to upgrade my purchase and get furniture protection. I told them no, but they just continued calling. And emailing. All in all - It was a horrible experience, except that I like the loveseat. I was treated with a complete lack of respect. The driver never apologized for his blatant disregard, and a frustration level that actually concerned me. Since this was being delivered to an office and there were plenty of people around, I felt relatively safe. However, had this occurred at my house, I would never have allowed him in. I asked for their names; the man sitting in the passenger seat gave me his name, but the driver completely ignored me and never responded. I will never shop at this store again. Once you sign your paperwork, you are no longer a human being, only a number and expected to act like such. I would give -10 stars if I had the option.

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    Georgia Furniture Mart
    Georgia Furniture Mart - Pillow sagging like 90 year old boobies after only 2 years

    Pillow sagging like 90 year old boobies after only 2 years

    Georgia Furniture Mart - Dresser

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    Dresser

    Great Furniture and Mattress - West Georgia's Largest Selection of Living Room Furniture!

    Great Furniture and Mattress

    1.0(1 review)
    10.4 mi

    I'm giving this a one star only because I purchased a mattress from them that was $900 I was told…read morehow great it was this that and the other ok sold I took it home I slept on it one night and don't get me wrong I love a soft bed but this thing is like falling in a hole and then it's even worse when there is two people on it. I called the next day and only asked if I can please swap it for a more firm mattress oh they can't swap mattresses anymore since Covid I talked to two different people and they will not allow me to do anything with it other than keep a mattress that is killing my back. Very unprofessional if you ask me idk what to do now. They will not help me out at all.

    From the owner: Great Furniture and Mattress is locally-owned and operated and has been in the furniture business…read morefor over 40 years. Step inside our massive 30,000 square feet showroom and find the Best Deals and Selection on Bedroom, Living Room, and Dining Room Furniture. We offer effortless financing, regardless of credit history. Our programs offer easy payment options while offering from 90 days up-to 24 months same as cash. You'll find brands you know and trust including: Home Stretch, Albany, Vaughan Bassett, Crown Mark, Ashley, Jackson, Catnapper, Kith, Rustic Canyon, Furniture of America, Behold, Classy Art, Corinthian, Stacy, Woodcrest and many many more. Come visit us today and see for yourself what makes Great Furniture and Mattress the #1 Furniture Store in West Georgia and East Alabama.

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    Great Furniture and Mattress - West Georgia's Largest Selection of Reclining Furniture. Financing and Delivery Available.

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    West Georgia's Largest Selection of Reclining Furniture. Financing and Delivery Available.

    Rental Express - furniture - Updated May 2026

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