I have worked with the public in different capacities for over 40 years, and over half of that was…read morein management. As a result, I know what good customer service is, and this is one of the worst examples of customer service I have ever seen. I was told, more than once, someone would call me, but I never received any of the calls I was promised. My PCP sent Delta a prescription for a CPAP machine, but, over a month later, I had not heard from them. So I called Delta, and after several minutes, someone was able to figure out what I was asking about. I was told my insurance would not pay until I had another sleep study. The sleep study was not an issue, but, after over a month of knowing this, no one from Delta contacted me about scheduling one. After receiving the results, I took a copy of the test results to Delta, and I was told someone would be calling me. It was the same as every time I was told someone would call me, no one did. After a week, I called Delta, and the person who answered the phone seemed confused not understanding what is asking about, and all I inquired about was the status of my getting a new CPAP. My call was placed on hold so they could look into the situation, and I was on hold so long, Delta's system disconnected me. I called back, and I was told that the person who processes insurance claims had been out of the office for approximately a week. I was again placed on hold, and, after an unacceptable amount of time, I hung up.
My observations are (these are just the high points): No one seems to understand the concept of customer service; Delta does not seem to care about customers; the employees (or their computer system) do not communicate with each other; Delta can not be bothered with contacting customers; no one in the Jonesboro office seem to know what is going on;
