These people keep adding mystery charges to our account and then, of course because we don't check after we've paid that months rent, we never see these mystery charges until we get a notice that there's a late fee. These people are actually scammers, I swear to God. We came home to a letter taped to our door threatening to evict us for not paying rent, which we set for auto-pay, and there is MORE than enough in our account to cover it. I legitimately think they are canceling the auto-pay on their end to get more out of us in late fees.​​ read more

These guys STINK! I mean like really horrible management, and they don't care about us as people. They seem to treat their renters as an extra wallet for them and when they need a little more money to build some more shit*ty built developments. They will not care if your heat, water, power is out for DAYS. It doesn't matter if you have children, they also do not care in the least. The rent cost is ridiculous. If there was some real valid reason to give when they would notify us that rent us getting more expensive, that would be great... but they don't. they put a piece of paper on your door and just expect you to pay the hundreds more that they add to rent every 4 months. If something breaks(due to the cheap build) then they will have the worst attitude(Lindsey) and act as if you asking for your home to be fixed is an inconvenience for them. If they can't handle being in the peoples business, then they need to hand it to someone else. These are peoples homes. And to them, these are just little banks. read more

Rent in the valley is easy to work with, they have decent rent prices and great customer service. I would recommend.

Worked with Zack from Rent in the Valley and he was great. Very professional and someone I would definitely work with again. Easy 5 stars. We lived in Anchorage for a number of years, including before and after Rent in the Valley took over the property. We had several conversations with Zack about the way the property was being managed, but he always came through and we were able to work things out. We also communicated with others at RIV and the team was always willing to listen. There were several issues with other tenants who were not responsible. Bottom line is, treat your place like you own it and will be selling it at some point. Pick up after your pets, be responsible with your trash, be respectful of neighbors, etc. Rent in the Valley has a pretty awesome team if you're willing to be a good tenant and work through any issues with them. They want to be on your side and are not the enemy if you give them a chance. read more

Rent in the Valley's leadership are either dumb or greedy; Year after year they raise the rent for no reason other than because they can. If you are late at all there are very large fees. If you ask for a rent reduction due to their own errors they always say no. If you ask for them to change your door code due to a horrible roommate leaving(whom you fear due to their violent nature) they say they will only do it after an outrageous fee. Our water was off for over a week, and we only got it on because my dad came out and fixed it, and even then when the plumber did show up, they did nothing. Their maintenance team does their best, but the leadership is horrible for them as well. They built the Trennie Loop apartments in the middle of a perfect little wind tunnel of palmer, so the wind is horrible there, to the point we got rid of our trash can service because the can kept getting blown away. If you have your car parked in the drive way they won't plow the drive way, they don't let anyone know when the plow is coming so we can move our cars, and they get upset at everyone if anyone parks on the road. The apartments are very cheaply made and there is horrible drafts everywhere in the apartment, which is made worse due to the wind. Overall, F$%& Rent in the valley, honestly. Whoever is the owner needs to step down and let someone less greedy/dumb run the business. ::edit- it says I'm from California for some reason, that is untrue, I am in Palmer/Wasilla AK. read more

I wouldnt rent from these guys if I shot myself in the foot. Terrible maintenance, outrageous fee if a day late. Nothings been fixed in our apartment, dryer doesn't work, washer machine acts up. The refrigerator hardly works, most of our food is warm and our dishwasher needs maintenance. Don't rent from these guys. Id give zero stars if they'd let me. read more

Rent in the Valley is amazing and truly focused on the community. I spoke with Zach who was not only helpful but gave me some great information on renting my properties. 100 percent recommend speaking with him. read more

Horrible!! We have tried contacting this company with issues many time via phone call, voicemail, emails and messages. They literally never respond. Some "property management." I would never recommend this company to anyone. If they manage a property you're looking at, look elsewhere. read more

My little niece accidentally clogged the toilet in their apartment which caused an accidental flood. The night after this accident, my family received a 24 hour Termination of Tenancy claiming the family deliberately flooded the unit by clogging the toilet and intentionally letting it run. This company wrote a false statement to justify evicting my family. It was an accident and Rent In The Valley ended up not sending a court ordered eviction like they threatened to do in their notice. I'm sure they knew they would have lost the case. Lastly, when my sister left them a review, she was told Rent In the Valley does not rent to "scumbags." If this doesn't say unprofessional, I don't know what does! Be careful when selecting your rental home. read more

Terrible! Absolutely terrible! I was treated like garbage here. The manager, Molly(?) is racist. I had my bill on autocharge for rent, but was told the autocharge bill, which THEY set up, was late. So when I finally got the bill, I had to pay a late fee. I asked to change the autocharge schedule, but she refused and told me to take it to the bank, which had nothing to do with the whole transaction. Also, I tried to pay for the water bill, but I was told to wait, causing me to worry if that would be counted as late by them intentionally as well. I tried to sort this out but was threatened to have the police called on me! I was shocked to be treated like this, since whenever my white husband talks to them, they talk to him politely. They treat us lower than dirt, and I hope that this can be resolved soon.. read more

If I could have selected zero stars I would have. DO NOT rent from this company. Marni Beauchain is the most disrespectful person I have ever encountered in a customer service setting. She was so rude to my boyfriend and I that we told her we needed to speak to the owner and she denied it's that right. Now that our lease is up she is denying that she ever did that! She frequently lies and skills be removed from get position immediately. I have fought tooth and claw with Rent In The Valley for over a year and now we are still having disputes over our deposit. They never get to maintenance calls in a reasonable amount of time, and no one should have to live in their units. read more

I'm beginning to think honest property management company is an oxymoron. They used the excuse of Covid to do an inspection without me present. I even took pictures because I was ripped off by the last mgt company. They billed me a ridiculous amount to clean an apartment I had cleaned and sanitized, lying that it looked like the carpet hadn't been cleaned(I sent them the invoice). They did a lousy job of maintaining the property (snow removal in the driveway), abandoned grills and other tools just left in the back. Better off finding a private landlord. read more

The apartments are decent as they are new. Held up fairly well in the earthquake, just wall cracks. My complaint is that the management company is very slow to respond to problems. We have been waiting for a dishwasher to be fixed for more than 30 days with no response as to expected fix date. If you are 4 days late on rent they charge 75$ even if you've always been timely and they have had system errors. They could use some customer service improvement. read more