Had a late flight into Birmingham and needed transportation to Tuscaloosa. I was scheduled for a…read moreride with Xavier. The flight supposed to arrive around 11 pm but was delayed and delayed and delayed. I was in constant communication with Xavier and he had infinite patience. I didn't get out of the Birmingham airport until 1:30 am but he was ready for me and took me straight to my hotel in Tuscaloosa. He seemed like a really interesting person with lots of stories to tell; normally I would have had a conversation with him but I needed to get some sleep because I had early morning appointments in Tuscaloosa. As bad as my flights had been, everything with Crown was smooth smooth smooth; I would definitely use their service again.

Paid for a private car and driver to BHM from UA...booked 2 months in advance. $170…read moreone-way(great!). Was informed at that point that our daughter may have to share the ride with someONE else(as it was a busy finals week), and if that happened the rate would be less(awesome). Daughter was contacted the day before her pick-up and told if she wasn't prompt she'd be left (no problem). Was picked up 4 hours before her flight was to leave(3:35 before boarding began..perfect!). One hour and twenty-seven minutes later she was still in Tuscaloosa picking up seven other passengers. We understood the possibility existed it could be a ride-share with someONE else. This led us to believe it could be two parties total, one other and our daughter. The dictionary defines 'someone' as singular, not plural. Lesson learned, we'll make sure to have all potential scenarios understood in the future. Made it to flight on-time, but disappointing experience. For what its worth, the driver was engaging and did an excellent job.