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    Rent-A Wreck

    1.0 (19 reviews)

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    Avis Car Rental

    Avis Car Rental

    3.0(6 reviews)
    1.4 mi

    I had no idea what to expect here but it was such a great experience renting from Avis! It's a…read moresuper, super small car lot but I found they did a wonderful job. My friend from Europe was visiting for the week and wanted her own car to be able to get around. She originally tried to get a rental at the Tampa Airport, but they tried to make her pay an extra $300 for being international which was a hidden fee. Super shady. So, we decided to come to Avis and make sure they could help with a rental car for an international. The gal who helped us was super sweet and even called her manager to make sure it would be okay. We came back 2 days later and got my friend a rental car, no issues. Another gal helped us that day and was also really helpful. Then, once it was time for my friend to leave she was able to just take the car back to the Tampa Airport and drop it off there with no hitches. Trying to get services in the U.S. as a non-American can be overly complicated at times, but Avis made it very low stress. Since they are such a small lot it can be a little slow to get service if there's even a short line of people. But I do think it's worth it.

    I have been renting cars for many years. Most of the time attention has not been made to details…read morelike cleanliness etc. Just moved to Lakeland Florida and began using Avis on Memorial Blvd. I will tell you that beyond a shadow of a doubt the employee running this show is the best I have ever seen. Her name is Polly and you will never find a more dedicated person. She is friendly, courteous and goes out of her way to help. I will never use anoher company down here as long as Polly is at Avis. Thank you Polly for all of your hard work. David Boyd

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(22 reviews)
    4.2 mi

    1 Star - Completely Unreliable and Zero Accountability…read more I am extremely disappointed with Enterprise Car Rental and will never use them again. I booked a van for a one-way trip from Lakeland, Florida to Illinois well in advance, specifically to avoid last-minute issues for a long drive with my family. I chose Enterprise because I received banking perks and upgrades, which made them seem like the safer, more reliable option. Instead, the day before my trip, I received a phone call informing me that they did not have a vehicle available at all. I was told that management instructed staff to call customers and cancel reservations because there were no vehicles, essentially admitting that reservations mean nothing. Let me be clear. This reservation was made far in advance. Enterprise had plenty of notice that I needed a van. Nothing was unexpected about this trip. Yet no vehicle was secured, no contingency plan was in place, and no effort was made to honor the reservation. To make matters worse, their only suggestion was that I drive an hour to Tampa Airport to try to find a vehicle, despite the fact that when I checked online, nothing was available there either. So not only did they cancel my reservation at the last possible moment, they sent me on a wild goose chase with no actual solution. There was no assistance, no rebooking support, no alternatives, and no sense of urgency or accountability. Just a shrug and a statement that this came from the top down. Because of Enterprise's failure, I was forced to scramble the day before a long-distance trip to find another rental company, exactly the situation I booked early to avoid. If you need reliability, especially for a one-way or long-distance trip, do not trust Enterprise. Their reservations are meaningless, their customer service is unhelpful, and they take zero responsibility when they completely drop the ball. I will absolutely be taking my business elsewhere in the future.

    If I could give you all a zero for helpfulness, customer satisfaction and timeliness I would…read more This isn't our first enterprise fiasco. We rented a vehicle from another enterprise and of course they didn't have the vehicle we had under reservation. We need a specific vehicle and unfortunately they didn't have it. (Yet again and again). So they send us to this location which is very very far away from our home at rush hour in the pouring rainstorm. As we are driving down the road the manager called and said the vehicle wasn't rentable to us since we had it planned to drop off Saturday at 4. He then says that their location isn't open at that time. (What??? Really???) We are both like then bring it to the other location... and the manager named Jordan says he can't won't do that. At this point we are just not happy... it is torrentially raining and flooding on the streets and this manager is now saying he can't do it. He then hangs up on me. I call back and he says he won't rent to us. What's wrong with enterprise ? What happened to customer service? Very unprofessional way of doing business with zero compassion for customers. I'm definitely going to email corporate and make sure that they hear about this absolutely deplorable experience. (Please note I'm not a Karen ...)

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    Rent-A Wreck - carrental - Updated May 2026

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