Awesome customer friendly staff. Super helpful. They helped me with my car swap. My rented car…read moreneeded maintenance and the staff gracefully acknowledged the situation and helped me. Special thanks to Andrew and Fabby. Thank you.

I'm back to update that I was pleased after receiving an electronic updated receipt, however am…read moreupset all over again as they provided me with a receipt, reflecting that they put a credit on the account and we're not going to hold me accountable for any additional charges besides the original ones, however, now they are trying to draft excess charges from my bank account. It adds insult to injury for someone to come on here and tell me to do more work to try to prove something to them. It's clear that some companies have employees and customers that are just another number, just another transaction. I will be putting a stop payment on any attempted charges because I was told that the matter was resolved.

I rent every three weeks, after my car broke down, it was too expensive to buy a new car for the…read morefive day round trip to Vegas and back, I'm retired and like to spend my money in the casino, not getting there. The Enterprise and Hertz rental locations there were trying to gouge me like crazy, but the older gentleman there gave me a deal on my rental instead of trying to take advantage of my need of a car. I give this location a 5/5 because I am always taken care of, with friendly service and because the management there run a tight ship about pricing and policies. I've seen some people get declined because they come in with debit cards and do not have good credit. To the people who are complaining. 1. There is a credit check! Only because the corporation wants to make sure that they will get their car back and if they don't they want to know if your financial situation is too risky to rely on to pay for a replacement car if it gets stolen, wrecked or you keep the car overdue (and lets be serious, we are talking about Stockton, Ca. not Beverly Hills, Ca.) There are some shady people, and I wouldn't be surprised. So. If you have bad credit, don't complain because your credit is too low to be loaned a $30,000 car. It's not a Hollywood Video, and you see how well that went for them. IMPORTANT If you don't have credit, do what I did and rent on a CREDIT CARD! It was so easy, and there is NO CREDIT CHECK WITH A CREDIT CARD! So get with the program people. 2. , When the employees are busy with customers, don't expect to get your call answered by them, instead you can get routed to the 1800 line after a few rings, and speak to a live person, not a machine. So pretending that you called 6 times and didn't get any service is misleading and a downright lie. How would you feel if the person at the counter interrupted you to answer a phone and talk to someone else? I would be furious if they took that call. Instead they allow 1800 to talk to you and make a reservation. 3. The management here is really nice, anyone else will agree. Steph T. you live in Stockton, and you think your coming out with some amazing revelation that the Stockton is Ghetto? Thanks captain obvious. I asked if my wife could pay with her credit card but she was in Nevada, and I had the credit card number, but how would they know it was her card and not someone else's that may have been stolen, and then rent out a $30,000 dollar car on the assumption that I'm telling the truth? I wouldn't and don't expect a corporation to either. 4. Policy is policy, these people that work here do not make the policy, they enforce it because they HAVE to, to keep their jobs. So expecting that you can rent a car with some numbers you scribbled on a piece of paper saying it's your credit card information is just as crazy as thinking you can buy a car with that. Wise up people, the corporation is a business, and they make the rules, you follow them or you can't rent. Developing an attitude because you can't get with the program is not a fault on the company, it's a fault with your personality. To finish off, I made a wizard number and now am getting emails for discounts because I have AAA auto insurance, and weekend specials. I only rent here from now on and I'm getting deals that I never got while renting at Enterprise or Hertz. Great service and personable staff. These guys are outstanding!

My actual experience was good but that was due to the app. I highly suggest EVERYONE use the app!…read moreEveryone before me seemed to have issues. This isn't the greatest location either. The morning I dropped the car off, there was another of their cars sitting there without the rims and tires. They should really consider relocating to the Auto Center where the other rental car companies are at. It's gated at night and has security. -2 stars because of the interior of this business and the location.

After a rough start, I realized that Jennifer, the branch manager, does her best work despite not…read morereceiving enough support from corporate or even her own employees. At first, I was frustrated with the treatment and how things were organized, assuming it was the branch's fault, but I quickly recognized that it was due to corporate issues. I genuinely appreciated Jennifer's efforts to get me a car despite being overbooked; she went above and beyond, and I valued that. During drop off, I had to deal with Robert, who wasn't happy that I left the keys in the car for him. He criticized my decision, pointing out that we were in Stockton, but the car was safely parked in a gated lot, as you can see from the picture. I didn't understand why he needed to criticize me continuously, but when I asked him to stop, he finally did. Then, he commented on the car's cleanliness, mentioning my fast-food leftovers in the front seat and referring to my "marijuana" packaging, which was actually CBD from Cookies. It seemed like he might have been having a rough day and felt like picking on people, so I just let it go. My main complaint about this rental car company is their tendency to promise a car when they don't have one available. However, this experience also opened my eyes to the employees' struggles in dealing with corporate shortcomings and constant criticism."

This place is in a very inconvenient spot in downtown stockton. We were going to try to rent a car…read moreto use with lyft. They stated they had a car in stock, but did not. We drove 30 miles for nothing. On top of that, it's in a trailer, there's no bathroom no place to sit down etc. it's definitely not very classy not very characteristic of it hurts run a car to be honest

My men got a thrill driving a Lamborghini, did launches in the Nissan GTR and sat in their Ferrari…read more Who doesn't love these sexy cars? They drove on a autocross course, small track .. you could stay in second gear the whole time it's so small. There's a place you can sit under a tent to stay away from the sun. Very kind staff.

After seeing a Groupon deal for LTF I treated my Husband to their 6 laps package which was $99…read more(Normally $249) And as he had wanted to drive a Lamborghini for decades was really excited. We expected to come to a track yet were actually greeted by some strange set up in a parking lot which was really weird and somewhat disappointing. The event is held one weekend each month and you need to book in advance, when you arrive on the day basically you just wait in line until it's your turn. There is a big turnout and my Husband got to drive about 40 minutes after his scheduled time. You're out with one of the instructed divers for the entire of the laps with the first one you're not allowed to go over a certain speed just to make sure you know what you're doing then they encourage you to ''open it up'' as much as you can throughout the laps, which is fun yet somewhat limited to do the size restrictions of the track itself which is marked out by cones. Despite the slight disappointment my Husband still had a great time, after weeks of working insane hours it was nice to see him come away with a smile and knowing that he finally got to something he had wanted to for so long. Aside from the Lamborghini Gallardo they also have a Porsche 911 and Ferrari.

Lovely staff. I rented a car from them for a weekend. When I got there they ran out of the car I…read morerented. Fortunately they offered me a truck with no charge for the upgrade. That made my whole weekend and lifted a weight off my shoulders.

I visited Enterprise Rent-A-Car in Stockton, CA [3003 Auto Center Cir] for work-related car rental…read moreneeds from Tuesday, 01/13/26 - Saturday, 01/17/26, and again from Tuesday, 01/27/26 - Saturday, 01/31/26. Each visit was straightforward and efficient. The staff members were welcoming upon arrival and facilitated the check-in process with ease. The rental terms, costs, and return process were all explained clearly when receiving the vehicle. The cars were very clean and readily available at the designated pick-up time. I also appreciated that the associates took the time to walk around each vehicle to document its condition and any visible damage before departure. I was even able to drop off the rental cars after business hours. I simply parked the vehicles in the return line and dropped the keys in the drop box. Overall, the level of customer service and efficiency met expectations. I would definitely rent from Enterprise again.

Great experience with Budget at Charlotte Douglas Airport…read more We recently flew into Charlotte Douglas Airport and picked up our rental from Budget. When we first walked up, the line was definitely long. There were probably around 20 people ahead of us, and we ended up waiting about 30 minutes. Normally that could feel like forever after traveling, but the experience ended up being surprisingly pleasant. What really stood out was the manager working the front area. He kept introducing himself to customers, cracking jokes here and there, and engaging with everyone waiting in line. It honestly made the time go by much faster because it felt like someone genuinely cared about the customer experience instead of just letting the line sit there. By the time we got to the counter, the process was super quick and efficient. From start to finish it took about 10 minutes, and the staff had everything ready to go. The best surprise was that they upgraded us to a larger SUV to thank us for being patient during the wait. That was such a thoughtful gesture and definitely left a great impression. Travel days can be stressful, but the friendly staff, smooth process, and unexpected upgrade turned what could have been a frustrating wait into a really positive experience. If you're renting a car at Charlotte Douglas Airport, Budget definitely took good care of us and I'd happily rent from them again.

This company ripped me off $201.50 when I flew back to Ohio for my dad's funeral. HORRIBLE!!!!!!! I…read moreshould have read the Yelp reviews but I just looked at the Expedia reviews. UGH! I've rented cars in LA at least 10 times the past few years using my Apple Card and NOT ONCE have I added insurance. Cuz I have my own! But Budget took $201.50 out of my $250 deposit saying I added insurance??!! To drive 166 miles roundtrip from Columbus to my hometown of Bellbrook and the funeral home and around Dayton. Those crazy busy Ohio streets that require insurance (sarcasm) but LA and CA roads that are so easy to drive and not crowded at all (more sarcasm) that don't require insurance. Yeah right. And get this. The invoice says I drove 101 miles. And I have pictures of the rental car at the cemetery 65 miles away. So I drove the car to Bellbrook then had it airlifted the car back to the Columbus airport (even more sarcasm)? So the invoice being inaccurate is even more PROOF that this company isn't telling the truth and just makes stuff up. I also have a $55 gas charge on my BOA card in Columbus for refilling the tank before I brought it back. Yeah I paid $55 to drive 101 miles and I paid $201.50 insurance when I have no history of adding it, ever. Sachs Goldman is the company that Apple Card uses for credit disputes. This is somehow still in dispute and I have gotten my $201.50 back yet. I will make it my mission to tell my story to as many people and as many websites as possible unless this is resolved. I'm not a negative dude. Look at all my 5 star reviews. This branch in Columbus needs to be closed.

My car was hit and totaled by a drunk driver 10/18/2025, my car was towed away. The next morning…read more10/19/2025. I needed to get a rental car. The body shop had me call the Stockton Enterprise.... No cars available. They suggested downtown Hertz....no cars available. I called several Enterprise locations....no cars available. They would call me if one became available....NEVER received a call back. I attempted to call the Stockton Enterprise location at the Auto Mall...no answer. We decided to just show up in hopes they would have a vehicle. when I arrived the very sweet young lady greeted us. She wears glasses and has long wavy blondish hairMakayla (I think that's her name) said she didn't think they had a vehicle they could rent me at insurance/body shop rates. , she got her manager, AJ, together they found a little 2025 Hyundai for me yo rent...perfect. amazing customer service especially considering how frazzled I was. Yes, I would recommend them. Keep in mind all their drivers go home at 4:00pm, this location closed at 4:30pm. FYI: there phones were down.

Well, I can understand why this location has gotten terrible reviews. I have rented a vehicle…read morethrough the Express Drive Program, a collaboration between Hertz and Lyft. Any preconceived ideas you have about the collaboration would probably be correct. When stuff goes wrong, Hertz blames Lyft and Lyft blames Hertz. I have rented vehicles for over 6 months at 500.00 a week to use and work on the Lyft platform. That equates to approx 2000.00 a month and unfortunately the overall customer service sucks. While there have been moments of above average service, the good does NOT make up for the bad. I could mention the 1000.00 refund I'm do for the vehicle that did not start for over a week. The multiple service calls were documented though their own cal center. I never got my refund and I couldn't the entire time I had that vehicle. So, not only, did I the lose the income for the week, I also had to pay for the rental. I could mention the numerous hours spent on the phone with both companies trying to rectify billing issues and maintenance on the cars. Hertz seems to follow a regular maintenance schedule, however, as a long term renter, the unwritten requirement is that I use my time and some cases my expertise to assist in keeping the cars on the road. Keep in mind there is no reimbursement for my time or the numerous cans of fix a flat or car battery I purchased to keep jump starting the car that would not start for a week. I could also mention the mountain of red tape around mostly in person renewals. Which brings me to my complaint today. I came in for my monthly in-person renewal and unfortunately the car needed an oil change, but instead of re-rentling the vehicle to me and allowing me to use a voucher to get the oil change done, as we've done for several months. I was told that the car could not be re-rented to because an oil change is due and there were are currently no other cars ready and available for my use. So, here I sit in the Hertz lobby with the time on my hands to tell my story. I wounder which is more costly to Hertz and hopefully Lyft, allowing me to leave with car and get the oil change done as I have in the past or the backlash from my review. If you know Tom Brady, please pass along this message (pun intended) his brand beyond football will forever be tarnished in my eyes.

Such a smooth experience. Purchased my first car for an amazing deal and brought my father along…read morewith me. Gianna got us right and was super helpful, resourceful, clear, and direct. Definitely would consider purchasing another vehicle from here despite driving 1.5 hours. Worth it.

I never got my personal belongings back. I continually got the runaround and will never be able to…read morereplace my items.

Ray Jay was our guy, he was compassionate, informative, knew what he was doing, honest and got the…read moredeal done, buying from Enterprise is one of the easiest places to go through the process, the technology they use is so efficient. They got us hooked up with AAA insurance rep. New car, insurance, done deal in less then 2 hours. That includes the test drives we did. This is our 5th car we've bought from this location for our families. I just rented a 2024 Expedition XLT from Enterprise on Hunter St. I'm so tempted to purchase that car. You need a car go here.

I've been an enterprise customer for over 15 years, I have rented close to 20 vehicles in my time…read morefrom this location. I've never had any complaints with the quality of service from staff, vehicles or quality of customer service. However, today the experience was vastly different. There was a situation where a vehicle was needed on behalf of an agreement between GEICO and enterprise with a claim. My understanding is that the process is made to be seamless whereas the vehicle is being repaired, the customer is picked up from the location and a vehicle that was selected is ready for rent while the work is being done. What occurred, was that the work originally slated for a repair center could not be done based on vehicle type. The rental agreement was still standing and active. Upon being picked up by a very polite and courteous enterprise driver I arrived at the location. After my arrival at the location, I was told there were no vehicles to rent. The manager, said sorry there are no vehicles here you can go to another location. There was no situational awareness that I had no vehicle and was just dropped off nor the frustrating experience for someone who is actively working or needs to go to work or has other plans in line with what was promised through this "seamless process". I offered to wait and perform work remotely while a vehicle would arrive. I was then told a minivan was available, vastly different than a premium car, especially with today's economy and gas prices. It is not economic, nor with the size work all of which should've been heard when I responded know that would not work for me. It seemed as if the manager wanted to push this vehicle due to the lack of inventory. I have then asked for the manager supervisor number, and it was not given to me and then had the progressively asked for another mean of communication by email. I then had to send an email of the situation to the supervisor. For a period of over two hours, I have been waiting at the facility waiting for what was promised through the seamless process for a premium vehicle. At one point and instead of the manager, putting in extra effort, he told me that I could leave. Keep in mind again no car, dropped off, trying to perform work. The reason I am writing this review because I believe enterprise is a solid company and 99% of the people at the facility are great friendly hard-working folks. However, it is the one percent that can often destroy a company reputation.