Very disappointed in our Renewal by Andersen experience. Unprofessional installation. They left a mess. Windows didn't close properly. First service call replaced a latch, but had incorrect materials. Said two windows were misaligned. Second service call said windows were not misaligned. Frost began appearing on all 6 second story windows. Third service call attempted to seal the windows, with no luck. Fourth service call resulted in the company telling me the windows were fine. The frost buildup between my window and screen was normal. The company refuses to release work order reports. Apparently I don't have a right to have copies of work completed on the product I purchased. So here I am, paying for an inferior product to a company that has essentially washed their hands of me. So much for that lifetime warranty read more