Remodel USA was part of a merger to create Renovo Home Partners, suggesting a potential change in corporate structure. Did an excellent job on kitchen, 2 baths and Bay window. Thank you! read more

Hired them at triple any normal price because of sales talk about very professional installation would fix our previous leak and any old mold behind it. Would use quality Kohler products, and we would be extremely happy! Not true! Don't fall for this scam!!!! You will be very sorry!!! Mad in Lyndhurst. read more

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My husband and I have been looking to redo our bathroom. He called Remodal USA. They wanted to come out right away.iI said NO, that I booked and did a meet up date for Thursday the 19th. Well a customer service rep named Sherry showed up on Friday the 14th. I told her I wasn't expecting anyone which she replied that she had traveled really far ect, ect I have the text message on my ph that clearly states that I was busy and that next Thursdsy would be better. Sherry proceeds to wine about traveling and since she was here to go ahead and talk about her product. Am figuring look at the bathroom give me a estimate. 6 hours ! Later! She is still try to convince me to sign a contract I explained that's not how I do business. She became demanding, rude, overbearing, badgering my husband and I to sign Further more I told her I needed to get my supper on ( 94 year old mom needed to eat) husband who is a disable vet needed to eat, but she jest kept running that mouth.Finally got her downstairs and she started badgering my 94 year old mother got her outside and she stayed her car for another 25 mins. This woman was rude , demanding, pushy, aggressive, she would make one heck of a repo or loan collection PERSON BUT NOT A CUSTOMER SERVICE REP!. This company needs to check who they are hiring. Will never buy from them. read more

This company is the worst! They took over a year to complete my in-laws cabinets. The salesperson promised several things which they did not deliver. We had to call multiple times to get anywhere with them. Supposedly once they got started they would only take a few days. However it lasted over 3 weeks to get completed. Several days pasted with no calls by anyone. Save yourself a headache and stay away! read more

Loved the product and the people I dealt with. Great job and a beautiful kitchen as a result. I'm doing it bathrooms next and will definitely use them again. read more

I have a project that they started in October 2023, and finally install began this last Monday (April 2024)! Ed the PM guy said once started, it should take 1.5 to 2 days. It's already Friday--4 days and counting! Not much work beyond demo and inspection has been done! Sure, they screwed up understading the scope (sales person Ryan assured me, 'oh yeah, it can be done' to EVERYTHING--not true), and held up permitting since the previous contactor who had the permit was a 'no-show' last month and was fired by Ed the PM.  New permit? Yup, and took a couple of weeks to file? C'mon.  They had 5 months to GET ALL THEIR DUCKS IN A ROW! Asked if someone can follow up and try to get it done today.  Ed hasn't called or shown up--only email.  And HE IS THE PROJECT MANAGER!!?? What they said would be a 2-day install is already on it's 5th day. Asked someone from Remodel USA in the Virginia Beach area follow up with me directly--crickets.  Previous regional GM Harlan quit, so no one owns this!  As of writing, PM Ed hasn't called or shown up. read more

Remodel USA - This is how it looks like 4 days after project started. Permitting delayed it, but the PM knew about this and didn't plan! - General Contractors Near Me - Waynesboro, Virginia

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Unless you are rich and a sucker, you will steer clear of these scam artist. My bathroom has been remodeled by me (all but the tub/shower). I had Remodel USA come out to do a tub/shower conversion to just a shower. Long story short. $25000.00 to install Kohler Lux-Stone and a few fixtures. The job would be completed in 1 to 2 days. Lux-Stone is the new name for a product Kohler sells to big box stores and can be bought for around 1500.00 for a 3 wall kit. This entire job can be done for less than $7k in materials including the doors. So $18k is labor for 2 days work. Believe the other reviews and don't waste your time with Remodel USA. I will be installing the shower conversion myself and I a 70 year old jack of all trades. read more

Horrible company. I would never recommend this company. Nothing went right. We should have known when they could do our remodel quickly. Delivered materials without a start date. Materials delivered wrong or missing. Waited a week for missing floor while being lied to about where and when it would be delivered. We had to pay more due to miscalculation of amount of flooring needed. Use anyone else but these guys read more

I met with two Remodel USA representatives, Malik Saleh and Francisco Reyes, to discuss a shower remodel estimate for my master bathroom. They provided detailed information on the features, materials, and duration of the project. I was impressed with their detail on the work required to produce my desired results. Overall, I found the process agreeable. I would recommend the Marketing department conduct precise qualifying questions prior to the representatives coming out to meet with customers. Thank you, C. Robinson read more

Do not use this company unless you want to pay $20k plus for a shower conversion where they send one guy to do all the work. The job site foreman never even came by and it took multiple attempts including emails to get a hold of him. They delivered the wrong wall panels twice. Lots of finger pointing and blame and took way longer than it should have. It's nice but definitely not $20K value. Sales man was really nice but sold me some snake oil for sure!!! read more

When the rep visited our home, we had to sit through a lengthy and rather miserable presentation of cherry picked good reviews and accolades about the company. After telling him we wouldn't be committing that day, he did what I'm sure is the typical "talk the boss down on the price" routine, and we ended up saying okay. We put down our deposit and are told that our project will be done in 6-8 weeks. Now, we understand that delays happen, but said delays or hiccups should be communicated. Our project manager, Ed, comes by for a follow up a week after we pay our deposit. 8 weeks go by and we haven't even heard from anyone about scheduling our project, let alone about any delays. So I start trying to get ahold of someone. The following is my most recent communication, sent in triplicate. "This communication is a summary of events and notification of our intent to cancel due to breach of contract on the part of your company. When we signed our contract and paid our initial deposit, we were told that our project would be finished in 6-8 weeks; our contract was signed and our deposit paid on 8/31/2020. That was 8 weeks ago as of Monday (10/26/2020). Our project manager completed his follow up visit the following week - 7 weeks ago - and we never heard another word from anyone with the company about scheduling our project, or even that there would be a delay. I do mean ZERO communication. A few days ago (10/22), I went through your website and used the chat feature to communicate the issue, we received a call the following morning to my fiance's phone number and were told that we would receive a call later that afternoon to discuss the issue. We never got that call. On Monday (10/26), I sent an email to the contact listed as the company's president, included in our "welcome" folder; Khader Mughrabi. I expressed my frustration and inquired about cancelling our project, because by this point, we are frustrated with the lack of communication. Again, I receive no response. On 10/27/2020, I attempted contact via the website chat feature again, with essentially the same message about having reached out multiple times, not receiving sufficient response, and wanting to cancel our project. My fiance received a call and rather than providing him with information on how to proceed with cancelling, the representative attempted to schedule a date, and says that a manager will call back later in the afternoon to discuss a time. No return call. On 10/28/2020, I called customer service directly, and I'm told that the information would be passed along and someone will call me back. At this point, we have already been told that our information will be passed along, I've emailed the president directly, and attempted contact through multiple methods. I'm STILL not receiving appropriate or sufficient response, and growing increasingly agitated. You have taken my $--- deposit, and ceased any kind of communication with us concerning the status of our project; this is unacceptable. We no longer have any trust in the company, and we want to cancel our project. If we can't rely on consistent and open communication regarding the previously promised timeline given to us regarding the project we were to entrust you to complete in our home, how are we to comfortably allow your team in our home - and during a national pandemic? You've shown no respect for us as clients, and we are extremely unhappy with how our complaints have been handled. We will send this communication in writing to your office; but if we do not receive a response within a reasonable timeframe to assist in cancelling our project, we will be filing a complaint with the ....." - the remainder are statements of intent to file various complaints. I sent this on Tuesday, 11/6/20, and received a call from the same woman who ignored my request for information about cancelling, and she says she doesn't understand what the issue is. She says she's going to go up and get the President of the company to give me a call. At this point, I'm told that my issue has already been escalated to the president a couple of times, with zero results to show for that, so my hopes aren't high. She calls me back a few minutes later to let me know that she has left a note on his desk telling him that he needs to call me back immediately. No such luck. At 4:49 pm that same day, we receive a call from none other than PM Ed, trying to schedule a time for our project. I spend about 20 minutes going back and forth with this dude about it being too late. Ed even went so far as to tell me that he was just handed the project a week ago... dude you were in my house 7 weeks ago before going AWOL on us. In short, this company has no respect, doesn't handle issues, and lies. To say we're unimpressed is an understatement of massive proportions. read more

Met with Jasmine to remodel my kitchen. She was very professional and thorough. She spend time discussing the products use and of offer excellent ideas that complemented what I'm trying to do. I would recommend her and this company very highly for future and current projects. read more

Be very careful signing any financial paperwork with these assholes at this company. A $22,000 loan for a shower by Koehler was attached to the mortagage on our home without our knowledge. These clowns could have at any time filed a lien for anything and taken out home. Crooks. STAY AWAY! read more

Incredibly inept people. 4 months ago I paid $23K for a new Kohler walk in shower with all the hardware. The crew damaged 3 walls, the shower doors are too low, the enclosure leaks onto the bathroom floor, and the recessed shelves fall out constantly. Jim Plecker is incompetent and not allowed in my home again. Kohler customer service is not much better, and I am still not helped. "Lifetime Warranty"!!?? It may take the rest of my life to get this resolved! Ridiculous. Use ANYONE else. read more

I am writing a review to let the Owners of Remodel USA, consumers, and Disabled Veterans like me know what happened to me. Hopefully, they can avoid having my experience. First of all, the Remodel USA Shower Replacement cost is extremely expensive. The initial cost was $28,707.84 for just a Tub & Shower Replacement, not a complete bathroom remodel. Right from the beginning I shared with the representative that I needed an itemized list of the cost of the installation materials along with a few other documents for the Veteran Administration (VA) in order to access a Grant Application worth a little over $6,000.00 I was told that that would not be a problem. I tried to contact several people unsuccessfully. Either their voicemail was full, and I could not leave a message, or my calls were not returned. Throughout the whole process, I felt like I was being herded through like cattle. It was not until I contacted the finance company to refund my $500.00 down payment and Remodel USA to cancel my order that I suddenly became very popular. I was contacted by a representative to significantly reduce the initial cost to $16,285.00 with 24 months zero interest. Yet I still had not received the paperwork necessary to access the Grant through the VA. I was discouraged and frustrated so I submitted the paperwork with what I had and it was rejected. The VA requested the itemized list. Therefore, I contacted the owner of the company. Thank God he facilitated getting me what I needed. Unfortunately, the itemized list was not accurate. It stated that I had a Teak Bench installed costing $300.00 and I had not. I made several futile attempts to have that corrected. Additionally, the team of 3 that was assigned to remove and install my new shower made me feel very uncomfortable. One of them gave me a look so hateful that if looks could kill I would be dead. Even though they were working on one of my bathrooms one of them asked to use the toilet in my second bathroom. I regret not insisting that they use the toilet in the bathroom that they were working on. The young man was not in there long enough to actually use the bathroom, nor did he flush the toilet. Later the team went to lunch and upon their return they asked me to store their food in my refrigerator. Once they completed the job and left. Much later that night they returned for their food. I forgot about the food as well. However, I was very fearful when they came back. I handed the food to the young lady through the storm door. Several days later a company representative showed up without an appointment because she needed a signature. Due to my disabilities, it took me a while to get to the front door. She went to the back of my property onto my deck knocking on the deck door which startled me. I shared with her that in the future please schedule an appointment before just showing up unexpectedly. I called and reported these problems. I never heard back from anyone. I desperately need my shower doors adjusted because they do not stay closed. read more

Purchased windows throughout my house from them. Within a year you started having trouble seeing out them as the gas between the pains of glass leaked supposedly has lifetime warranty. 3 years later, promise after promise, multiple visits to measure for replacement, still no replacement. read more

I met Remodel USA at a home and garden expo where they scheduled an at-home estimate. The scheduler and the rep who visited my home were very courteous, presentable and professional. Thumbs up. Thumbs down came after 2 hours and the rep hadn't shown me a single numerical estimate. He spent most of the time describing the greatness of the company and showing videos of previous clients. I was interested in a simple remodeling project, not buying his company. I asked him to leave...2 hours was excessive...and we scheduled another appointment which the rep was unable to make due to traffic and personal reasons. I next received a call from the admin staff requesting to schedule the VP to visit with me for an hour and a half "because we really want your business." We scheduled it, but I cancelled because 1) after having already spent 2 hours with a Remodel USA rep with zero results, I wasn't going to spent another 1.5hrs. 3.5 hours is an exorbitant cost for a simple estimate on a tiny remodeling project. Also, 2) the rep who came to my home filled out a customer survey on what I considered important on a remodel I job. He said the survey was to help the company keep its A rating with BBB. The survey, frankly, was an interrogation. He left without giving me a copy of the survey or the diagram he scribbled of my remodel project. Also, he took photos of the project area. So, 3) when I cancelled the VP appointment, I requested copies of the survey and scribbled diagram and confirmation the photos taken inside my home were deleted. The in-home rep, Stephen, texted back, "As far as the survey is concerned one can be provided to you when we come back out." My text response, "Text a photo of my survey to me, plz" was met with silence. I also left several voice messages for the VP to send me the survey and diagram and confirmation the photos are erased. Again, SILENCE. As a result, this is a company of questionable business practices and unsatisfactory customer service. Good thing I didn't contract with them to do my remodeling project for thousands and thousands of dollars! I will search for a much more reliable company to help us make our home more beautiful and modern. read more

Couldn't even get past the pitch. The person who came out listened to what we wanted and then proceeded to try to make the job bigger. After an hour of walking around our house, she started in on her pitch. We, once again, asked for a quote. We were told only after the pitch. We said we had done our research and were really only interested in the quote. Too bad; we had to listen to the history of the company. I pointed out that such pushy pitches usually are an attempt to justify high prices, and it was clear that I hit the nail on the head. When we were told that the representative was literally not allowed to give us a quote without a full demonstration and slide presentation, we spoke with her boss who told is the same thing and basically talked down to us about what we thought we knew and wanted. Ended that conversation and asked the rep to leave- I would never work with this company. read more

Completely transformed our basement from something that we hated to something that we love!!! Doubled our living space and I cant believe we waited as long as we did to get it done. If you have a basement and need it redone pls Remodel USA! read more