A few months ago I went for a manicure - it was my 3rd or 4th time there, because it's so convenient because almost around the corner from my house. The colours are very limited, but they have the popular ones, so that's fine. However, I was the only one in the spa and there were two girls working there. They both talked to each other the entire time in a different language, which made me feel very out of place. The girl doing my nails was also wearing chipped black nail polish, so when she was removing any residue on my nails some of her black polish was coming off on my fingers. She apologised and then proceeded to spend the next few minutes taking off her own nail varnish.
I thought it must be a fluke, so I went again for a full body massage a month or so later. There must've only been the one lady working at that time, because every time the doorbell went, she opened the door to talk to whoever had come in - in the middle of massaging me! Once she even left the room completely for 5 minutes. I felt this was very unprofessional.
I gave it one more try recently - on their website, they advertise a Swedish neck, shoulder, back and Indian head massage combined for £50. I rung and left a message early that day, but nobody got back to me. I rung again the next morning, but nobody answered so I visited the spa myself. I walked in and there was someone getting her eyebrows done - the lady working there didn't acknowledge me at all so I stood at the desk for 5 minutes feeling like an idiot. When she had finished doing the client's eyebrows, she came over to serve me. I said I wanted to book a massage - she looked confused, and said they didn't do massage. I told her there was about 10 different massage options on the website and I'd like the one I previously mentioned - again, she looked confused and went to a treatment room to talk to someone behind the door. She then told me that "that woman can't do massage" (I didn't really understand). She said they couldn't do massage for a month - I think she was referring to someone having a hand or wrist injury, but again, it wasn't clear. I left very confused and annoyed that I have to go to a spa much further away from me! read more