We had to call insurance to get our truck towed and Bob showed up, one of the greatest humans ever!…read moreHe called us first to make sure we were safe and he called us again when he got close! He is worth so much! Top notch quality, he was so knowledgeable as well. I rate his service as a 10 +.

The driver showed up with a trainee, the driver had only been on the job for 1 week and yet he was…read moretraining someone. The driver hooked up a chain around my driveshaft and proceeded to pull the truck onto the flatbed. After the trainee mentioned it, I took pictures of a chain wrapped around the driveshaft, not J-hooks but a chain wrapped around the driveshaft and attempting to pull it onto the flatbed. Once the chain was bound up on the driveshaft and wouldn't move further, he had to let it back down and unbind the chain. Then the driver decided that he was going to load my truck onto the flatbed the other direction. The driver, Corey, said that he felt sick that the chain got bound up and and that if there was damage done, it was his fault and he was very sorry for it. Corey also said this same statement in front of my wife, at which time he gave me his personal phone number and told me to call him and let him know what damage there was. Now, Lilac City Towing is saying that they didn't do any damage and that they are sorry that I am having these problems with my truck. Out of all the times that I have needed a tow truck with my other vehicles, I have NEVER had a tow truck driver give me his personal phone number and tell me to call him and let him know what damage was done. Corey knew that he messed up and his supervisor obviously told him to deny everything because when he called me, his story was different and he said that they didn't do any damage. I wish I could post pictures and steer people away from this company. We will see what the attorney has to say as well as my insurance company, they can go after them for the damages and watch them try to deny it with pictures.

Awesome customer service and showed up during the snowstorm when everybody else was chasing the big…read moretickets

Called for a quote and was told he wasn't interested in helping me. I guess I'll take my money…read moreelsewhere to some one would like to help and do what they advertise.

Very quick to respond. Fair and reasonable. Polite and helpful tow truck driver.read more

Outstanding assistance. On time, and I really appreciated the driver's wise advice about my tires,…read morewhich helped me save a lot of money. Bless him, God.

My car broke down, and I called B & B based partially on their one (only) good Yelp review. They…read moregave me a reasonable quote and said they would be there in 30 minutes. The truck arrived right on time. The driver, Devin, was very courteous and efficient. He was super conscientious about hooking up the car, making sure that nothing was damaged. The drive was uneventful, right to my door, right on time, and the actual price was bang-on with the quote. I would hire B & B again for my towing needs.

Called on a Friday at 7:30 pm because I was stuck in the mud. Customer phone service was excellent,…read moretruck arrived within 20 minutes, and the man who pulled me out was friendly, calm and helped me to feel better about a tense situation. He seemed to know exactly what to do and got me out in less than 2 minutes. I would not hesitate to recommend them to others and would call them again should the need arise, although I hope it doesn't :^)

My fuel pump died, and these folks came out to the middle of nowhere where my poor car was and did…read morea great job of towing it into downtown Spokane. The operator was friendly and efficient. I felt like my car was in good hands. Highly recommended.

Ryan came and helped me when i was locked out of my car. Got it open very fast and was proficient…read morewith great quality of work and was in and out. 10/10 would recommend and is worth the price.

The entire interaction was tedious and dishonest. I wondered why the driver was doing everything at…read morea snail's pace and playing on his phone, but the "hourly rate" explains it. The Pro-Tow shop is 7 minutes from my house, my house is 20 minutes from my mechanic and my mechanic is 20 minutes from their shop. They charged me for two hours, implying that it takes an hour and fifteen minutes to load and unload a van, something my usual tow guy does in 10 minutes. Absolutely disheartening.

The best Customer Service ever. Working for a fleet company we use many towing services. My driver…read morewas stuck in over 2 feet of snow for 12 hours. I had three other towing companies state they could not even gain access to my driver. I found Megan and T&T on the internet. She assured me that it would take a bit of time, but her Tow drivers are the best and don't quit and I would have my driver and truck back on the road. A woman of her word and with the best guys around on the scene, my truck and driver have been rescued, right in time for Christmas too. Thank you Megan and to your hard working crew. Dealing with you and your company was an absolute pleasure. Me being in the customer service industry, I pride my self on quality above all else. Megan and her whole team at T&T Automotive & Towing can not be TOPPED !!! Thank you Rob Sheaffer @ Wheels Inc.

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