I reached out to Franklin Pen on the day of my policy expiring (risky I know) hoping to find a…read morebetter insurance deal. I was paying $580 for liability on a very old car and my policy from State Farm was set to GO UP to $643; despite not having any accidents. Thanks to Bob and his team, I was able to get a rate for practically half that amount. Bob went above and beyond, staying past closing time to ensure I had the proper documentation to avoid a lapse in my coverage. He was super warm and personable, which is always refreshing when dealing with stressful situations.

I am not sure why there are negative reviews. I have been using this agency's services for upwards…read moreof 20 years. Always professional, knowledgeable and offer the best rates. The only reason your final rate is higher than the initial quoted rate is that you probably weren't honest with the agency and did not disclose any "at fault" accidents or "additional drivers" in your household that have bad driving records. This agency is top notch. Don't take out your issues on them with an unfair review, when it's your fault your rate is so high.

Thanks to Veronica for the kind words she gave me when I was very upset about my insurance…read moresituation, she was very concerned about me and showed her professionalism, she resolved the issue and I was satisfied. Veronica you're awesome .

These guys are the best! Shout out to Kahelyn who - after finding out my mom is in the hospital and…read moreI'm financially strapped - found discounts for me! I received fast prompt service and I'll never leave State Farm! Go to them---

There seems to be a lot of turnover recently. Had one agent for many years but now have a new one…read moreeach year. It can be difficult to get timely responses to phone calls, but if you persist in calling once you do finally reach someone they're very good about addressing your issue.

After being a loyal customer for 20+ years without a claim, when we finally had a claim, this…read morecompany did everything possible to make sure the claim was never paid out. It's clear they work for the large insurance companies and not the customer who is paying the premiums. In addition, after I switched to another company, I found out there were several items that I was being charged for that we didn't need and never asked for.

Everything! Steve is an amazing person. He helped me to understand my home and car policies, and…read morehad infinite patience worm and my wife. Steve is a 5 out of 5 (outstanding)!

The agent was very informative and took the time to answer my many questions. As a New Yorker who…read morehas only owned a car for a few years, I didn't understand all the various components of auto insurance. By switching from Geico to State Farm, I reduced my insurance cost by $60 per month and increased my coverage! And I feel very comfortable with my decisions because of my phone conversation which I never had with Geico.

Insane prices and a snooty agent. Don't bother. The follow up e mail that he sent me was…read morenasty.....

I started searching for a new home policy and decided to call Allstate. I had Allstate many years…read moreago and unfortunately they cancelled my home insurance as they no longer where insurancing homes in my area. I spoke to a funny young woman called Marrissa who got me such a good home policy that I also cancelled my auto insurance and switched to Allstate. She was dedicated on getting me the best policy that I needed with a rate that was within my budget. So happy with how thorough and dedicated everyone in there office works. Marisa's rocks and anyone that is looking for a good home, car or rental policy should call Marissa, 516-489-4200.

I made the mistake of going with Geico bc I thought they'd give me the best price. They pushed my…read morepolicy thru without clarifying my closing date which resulted in me missing the first payment bc I didn't take ownership of the home. Which resulted in our policy getting cancelled. I escalated my issue to every senior manager at Geico and no one could reinstate the policy. I called John looking to get a comparable new policy with hours he had my old policy reinstated and was able to tweak the coverage so I was saving $200! Don't waste your time with a big company that doesn't know insurance, use these guys. Nicole was also great at following up and getting us squared away. Im so thankful I made that call!

I have done business with Jackie, Liz and John and I want to tell you that this company knows…read moreexactly what they are doing. They are smart, personable and put a human face to a traditionally cold profession, insurance. I cannot be happier than I am with how John and Liz dealt with me, a stranger to them, in their passion to lower my insurance bill. John explained everything to me. He is a kind and considerate person. Liz did much of the "grunt" work in the process of lowering my insurance bill. They looked over my policy with a fine toothed comb and found issues that had me paying too much. As a result, I stayed with the same company but John and Liz saved me $450.00 a year plus got me better coverage. I can honestly say that I have never spoken (that's right, I only had to scan and email my old policy) to a more knowledgeable duo than John and Liz. They know the industry inside and out. And they're always ready to help. Very unusual for Long Island. You're in good hands with these guys. Use them!! Btw, I am using their sister agency, Zap My Tax, to grieve my bloated taxes. I am keeping the faith! I'll keep Yelp posted.