On Saturday, this bank has one teller. Bank is open from 10-2pm. People lined up out the door!!…read more The ATM machine wasn't working inside the door. Many people left. Will never go to this bank on a Saturday!!

The people that work at this location are very kind. No complaints there. Also, Bank of America…read moreoffers good interest rates on loans and I like their online banking system. I think Bank of America can do better with their hold times. Generally if I call in I wait for at least 30 minutes. Sometimes more. I would give 5 stars if y'all could fix the hold time for every single department. Recommendations: longer call center hours, hire more representatives to be in the queues.

I love American National Bank of Texas. I've been with them for decades and always received…read moreexcellent customer service. I've financed every home and auto through as well as maintained multiple family accounts with them and they've always made the experience quick and easy. Today I spoke with Sydnei with another complicated situation and she went above and beyond to help me. Five star service every time.

Find another bank. They duplicate check numbers and then take forever to give you your money bank…read more This is all while rejecting incoming checks that the money is really there for. Software is terrible! I feel for the employees for what upper management has done.

Worst customer service !…read more 1. No one answers a phone 2. Ask for a manger to complain about poor service and get told there is not one to speak to. 3. Ask for managers card. Email said manager , manager never responds to email (Christy M Chappell ) 4. Stay away from this location. Poorly managed

Nothing bad about this location, but Chase bank as a whole has left customer service behind them…read more Chase has consistently ( on a bi-weekly basis) locked my ATM card for trying to make a $5.40 purchase on FB. I have to call the number on my ATM card and jump thru numerous hoops to get my card reinstated.....and that's only if it's during banking hours! If it's after hours I get a recording to call back during business hours!! In the meantime, my card is locked and unuseable. If I'm away from home I'd better pray I have enough fuel to get home! I've had it with Chase and am tired of all the hours I've spent over the last few years dealing with this! I'll be changing banks soon. It's a shame as I've been with Chase for close to a decade....Shame on you Chase for leaving your customers swinging in the wind because it's not during "banking hours". You had no problem making it inconvenient for ME after banking hours!! There should be some way for us to reach Chase when you lock up our accounts! Phooey to you!!!

Yeah if i could do 0 stars i would. My account was locked over 2 months ago and they have told me…read moremultiple times that only the manager could unlock it. evertime i go in, the manager happens to not be there. ironic right? And when I do go in, they tell me she will unlock it the next day when she is there, and to check back in 24 hours. 2 months later, it's still locked.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.