I've had Chase since it "bought" out Washington Mutual. NEVER have I had a problem with my banking…read morelike I have over the last 12 months. They've "returned" 5 pymnts I've made due to unable to find the account. Mind you, my steps are, select pymnt amount, select pymnt date and select source of pymnt because these are payments I've also been making for years using everything the exact same, exception being date and sometimes the amounts. I've not had to enter the routing or account number in YEARS. They continually try to say it was me or the place that sent the pymt and yet they show they sent the same exact data as they have in previous years. Now, it's a shoulder shrug.

chandler made my visit very worth it. he is willing to go above and beyond for customer service!…read moreThank you Chandler!

Jessica is very nice, courteous and professional She has…read moretruly been helpful to me and my family. She is very knowledgeable. I trust her. I appreciate her patience. Her attitude has always been the same regardless of my financial status.

I have to misfortunately with this company and I made a mistake and as soon as I realize the…read moremistake that I made to move myself from that company I tried to deal with in the first time so I gave him a second chance to get it right they failed me again I had so much problems with my debit card and direct deposit can I just gave up on that company I went to the branch in duncanville Texas and that was my number one mistake when I say the people that don't care they really don't I don't know if I called them just on a bad day or just by my appearance I knew I was in trouble but I will never go back to that credit union ever again I will send my white co-workers but my Hispanic coworkers but I will never send a personal color to that place ever again

ELENA IS A GOD SEND!!! I needed help in he worst way as I was on a time crunch as I am in town just…read morefor a few hours (I'm a truck driver) she not only helped me but reminded me that there are people who still care about customers! Thank you Elena- hope you see this review!!

worst employees, worst service. One teller on a Friday? 15 people in line. 3 account service…read moreadvisors asking "can I help you". Yes... go behind the counter and help the only employee working. THIS IS BY FAR THE WORST BRANCH OF BOA

POOR COMMUNICATION, CONSTANT STAFF TURNOVER, POOR SERVICE!!! BANK ELSEWHERE…read more You would think the staff including the back manager and their corporate office would treat you better after the lose of my father. Trying to close out my fathers checking account WITH beneficiaries on it, has been extremely frustrating. I have no clue what could have been done better because they don't communicate. It appears I have to get an attorney to force them to release money.

This is bank has few rude black tellers (female) I was up to hey few documents notarized and this…read moreteller I won't put her name on here she had a bad attitude and told me she didn't see me sign the paper and she refused to fax in the documents for me and I had to walk across the street to the library.... won't be returning to this branch .... white folks are more friendly in other cites

Excellent Customer Service provided by Lilly. Waited less then 10 minutes. Added an additional name…read moreto the account. Made some other changes. With our account we still get free checking, free checks (I write maybe 5 a year for out of state taxes and home owners insurance) No service fees, and free Safety Deposit Box. This is my secondary bank and I have never had ANY issues.

Both ATMs are gone and there is a 30 min plus wait while one teller smh . Extremely frustratingread more

Great customer service! Everyone I have ever interacted with his been very kind and helpful.read more

I actually began my journey banking here when I was 16. My parents insisted I needed a savings and…read morechecking account. I didn't even have a job???? They opened the accounts in my name. At that time the bank was named "Western Bank & Trust". When my children were born and turned 6 months of age my parents opened up savings accounts for them. It was an awesome thought as grand parents and great grandparents deposited money into those accounts for birthdays, Christmas, and special occasions. They were also able to purchase savings bonds at ease for my kids. The savings bonds matured and so did my awesome kids lol. I've kept a Safety Deposit Box at this location which I have had for over 30 years. I have NEVER had any issues or discrepancies with any of our accounts. They are extremely helpful and offer great customer service via phone or in person. I can't compare them to other larger banks as I only bank here. So of course I would recommend them.

This is the worst Wells Fargo location that I have ever been to every time I go in this location I…read morecan never accomplish anything. They can never help me. I always waste my gas my time in my energy coming to this location. Their lobby is always empty and still I can never get any assistance today. I was there only to get a paper notarized and fixed two other department at their bank for verification on an account that I have with them and I don't even know why I have to be verified and I have three other accounts with them. I don't recommend this location at all very dissatisfied with this location rarely do I even have to go in here but every time I do, it's always a waste of my time.

Absolute worst bank I have EVER banked at. Been their custom fit over 10 years, multiple business…read moreaccounts and personal accounts. They make being a "customer" so difficult I have pulled all my business abbounts and will also be closing my personal account as soon as I get back in town!! So much for small town banking looking out for the customer. Go elsewhere with your money, preferably somewhere that values your business instead of somewhere that gives you a hard time with a new policy every time you walk in the door!!!

They always block your transactions for dumb reasons. Don't check with you first like the other…read morebanks do. No alert. No call. Just inconvenience to you and no way for you to access what is supposed to be your money. It's awful.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.