I recently had to deal with ReloTrans to transport my car across the states, and it has been a nightmare. My car has had some dents on the bumper prior to the move, but whatever they did to the car during transportation has completely damaged the car and rendered it useless.
As a previous poster has said, my car came covered in dirt and the delivery guy had us sign the documents right away without giving us time to inspect the car. Upon further inspection, we noticed that ReloTrans has put screws into the bumper - that was a surprise since nobody has informed us nor asked for our permission. The screws lowered the bumper so much that after driving it for a few miles, the bumper completely fell off, not to mention that there were also other unrelated damages that were not existing during vehicle pick up. I now had a car that was inoperable.
I called the guy who has arranged for the move, but he simply referred me to their "claims" department. The lady handling the claim was unresponsive and unhelpful, even after I sent them plenty of paperwork, documentation, and pictures. I ended up filing a claim with my own auto insurance company because I needed to resolve the matter as soon as possible. I was in a new city without a vehicle to get around.
It turned out that my insurance company has deemed the vehicle as a total loss. Then the ReloTrans claims lady told me that because I've filed a claim with my insurance company, they cannot be held responsible for the claim! However, there was documentation of the condition of the vehicle at pick up and the vehicle was clearly in a drivable condition (keep in mind that I drove the car without any problem up until the day of the vehicle pick up). Upon delivery, the damages were so bad that the vehicle had to be totaled, and that was caused by ReloTrans' mishandling during transportation.
It's now been more than 2 months since ReloTrans damaged my car. Just because I file a claim with my own insurance company doesn't mean that ReloTrans is not responsible for the damages they caused. I have a $2,500 deductible and I had to pay that out of pocket. I'm only asking that ReloTrans reimburse for the deductible portion, but they still tried to deny their responsibility.
If you're reading this review, please avoid ReloTrans at all cost unless you want to risk another nightmare like mine. read more