Most people only the post the bad reviews. I would say they are quick, prompt and they get someone out there as soon as they can. Small business but great employees! I will be using them from now on!! Very friendly staff! Small business and were quick to get out and fix my ac!! Nathan and Andrew are very helpful and Nick the service tech is very knowledgeable. Rick the owner is very compassionate and is very smart!! I would recommend to anyone. They are small so support small!! read more

We have used Reliable for service calls and the installation of A/C and just now, a new furnace. Their bid was about HALF the price of a competitor. The office person was very friendly and helpful. Prior to recently getting our new furnace, they had inspected our furnace and did not push us to replace it early. They did not oversell me on the new furnace either. I ran their proposal by my BIL who worked in HVAC, and he said he would recommend the same model they did - middle of the road, not the Cadillac. Saved us $1,000's! read more

Absolute worste company out there for heating come out to look at heater was on phone with boss whole time try to sell me new one never fixed the problem. Charged me 146 dollars and owner wont call you back! read more

This is the worst company I have ever worked with. I had this company come in Oct 2020 to clean and tune up my furnace. Two weeks ago my furnace stopped working in the middle of winter. This company did not have a technician available so I called another company. The technician showed me how dirty and rusty the flame sensor and burners were and stated there is no way these were cleaned just two months before when they were supposed to been cleaned. He stated this is why my furnace stopped working. He also documented not to use the allergen filter i had in place because it constricts airflow. I never knew this. I contacted Reliable Heating and Air Conditioning and Belinda the office manager told me since I signed the invoice from Oct my furnace was cleaned. I did not realize I need to remove the furnace cover and check myself to make sure the flame sensor and burners were cleaned properly before I signed the invoice. I'm a nurse, not an HVAC technician. I assumed they were cleaned because I trusted they did their job properly. Belinda told me it was my fault the furnace was so dirty and rusty because I was using a dirty filter. No I was NOT. No where on my invoice from the other company did it state my filter was dirty. It stated to change it to a cheaper one from Menards. Even if it was dirty my furnace would not have been so rusty and dirty like it was if it would have been cleaned just two months before. When I told her I was going to post negative reviews she threatened me and told me in her email they "would take further action." This company left my family without heat and blamed me for it. What kind of company would threaten their customers? Belinda is not fit to work with the public and is the most unprofessional woman I have ever encountered with a company. read more

Wish I could give zero stars. Took the day off work, waited all afternoon. Called at 2 and was told the technician has our ticket and would be here by 4. Called again at 4:15 and was the technician would be here sometime tonight, which we couldn't accommodate. They said technician tried to call and said voicemail was full, but I have gotten other voicemail so this was not the case. No further call until I called to check in. Do not use unless you are fine with waiting all day for someone that may or may not show up. They did offer to reschedule, but clearly were not very upset about losing the business. Really, really disappointed. read more

Absolutely unprofessional crooks. Their office manager stated that a service would be at no cost because the unit was not installed level the first time. They came out, dug ant hill dirt out of my yard for less than 3 minutes to level my AC unit that I paid over $2800 for, filled the bottom in with ant infested dirt from my own yard, and then tried to charge me $185. When I refused and reminded them that she had told me it would be free under their guarantee, I was told to speak to the owner over the phone who IMMEDIATELY was rude, hostile, and would not listen. He threatened to call the police which sounded insane so I told him to send me the bill and hung up. Ten minutes later, the owner was blocking my driveway with the sheriffs dept. He didn't have the guts to actually talk to me himself, but told the officers to demand cash for the service right then and there despite having worked with them before when they accepted checks, credit, and even payments. The officers came to see the AC unit and were stunned at the less than 5 minutes of work that was done with ant hill dirt to level the unit. They said that I did not have to give them cash at all and just to have a good day and sorry for the hassle. They immediately had the owner and the service people blocking my driveway leave. I purchased a $2500 furnace and a $2800 AC unit from these lying, deceitful, dramatic crook and he couldn't hold up his end for 3 minutes of labor digging my own yard. If I had known that's all they were going to do, I would have done it myself and saved the unpleasantness of dealing with such a wretched human being. read more

Great people. Went to shop to get a motor. They had it in stock. Weather was 50 below zero with windchill factor. Came home. Had an issue and needed to talk to someone but they were closed. Told answering service if Rick the owner can return call. Within 3 minutes, owner calls me to guide me over the phone. Superb 5 star service. Thank you. read more

DO NOT USE THIS COMPANY: I wish I had read these comments before I called this company. I would have never called them. They came out on Friday night, couldn't fix the furnace, no heat all week end not open on week ends. Monday said they cleaned the deb-re out of bottom of chimney. Charged me for 2hrs because they called a 2nd person for his opinion. They charge 4% on total if you use a credit card This cost me over $300. One week later the furnace stopped. I called in another company that serviced our area, that had 5 stars. They were very professional, fix in one day. Less money, no % for credit card. There was a very large nest in the chimney, 1 of the vents "flue" pipe was rotten needed to be replaced. There was carbon monoxide in the crawl space. I called and told James what he missed, I sent him pictures of the nest and rotten pipe. He called me a liar, said he did his job. He hung up on me after being very rude. I agree with all the reviews. Clara O and Joan F read more

Beware! Read this and the other reviews and believe! If you don't believe just give them a call and see for your self! What a joke. How does a business stay in business with no customer service! Technician - acted as if he had the worst job in the world! Answering service - never delivered the message! The lady in the office the next day - Wow! Another review said it well. "Dumb as a box of rocks" That's not referring to any technical issues. I'm talking clerical. Just WOW! RUN! Call someone else, anyone else! We found another company that services our area with a lot of reviews and 5 stars. read more

Unfortunately, after using Reliable & hoping to support a close local provider, we must cut ties. The service staff did not show up or call for the 2nd consecutive scheduled visit. They have lost our business. read more

I used this company because they installed the furnace in 2019. The furnace cleaning went well last fall. I prepaid for the ac cleaning in the spring. I called and scheduled the ac cleaning in the spring. Took off of work to accommodate the 4 hour window if time in the afternoon. I received a call that they have to reschedule due to a couple of people calling in sick. Why not call me in the morning? I wasted an afternoon waiting. I asked for my money back and was told no as they can still do the cleaning another time. I said I can't be sure of getting time off. I was asked to get a family member (none live near me) or a neighbor (I just moved in last year and don't know anyone well enough to give them the run of my home). I explained my situation and they still kept my money. I called back to speak to the woman who booked the appointment, still no refund. Said I can get a family member or neighbor, really!? I said no and why. I figured a lesson learned , no prepayment ever again, I hope they utilized the $90 in a productive way. I was upset but moved on. What upsets me is that I received a call back from them asking if I wanted to set up a cleaning! I explained what happened in the spring and she and I had talked at that time. She didn't have anything in her notes saying we talked. I said I hope they enjoyed my money as they needed it so badly. What is it called when you take money for a service and don't provide it? Anyway, no I would not recommend this company. An expensive lesson learned. read more

Wonderful people and company. On time and if for some reason they are not able to make it in the time frame they say, they call ahead of time to let me know. The people who come to do the service are friendly, know my name, and very respectfully of my time. Explained everything and checked to make sure I did not have questions and if I did they where answered! Thank you! read more

I had my boiler go out, they were able to schedule me in within a few hours (which is why I'm giving them two stars). They were able to get it working (a temperature limiter switch). However, they did not diagnose (properly) what triggered the switch. My furnace went out a few more times in the following month and I was able to get it running again. When my wife called them about a month later saying we were still having problems, they said our warranty was up and they could not do anything about it. The thing is, the tech, nor our receipt never mentioned a warranty. I had to call someone else in to diagnose and fix the problem. I would also say that there cost was twice as much as the person that actually fixed the problem. Their price (during a week day, not a weekend or holiday call) is much higher than the industry standard. To sum up, they charge too much, they don't stand behind their work and don't fix the underlying problem. I would not recommend. read more

DO NOT USE THIS COMPANY. Their office staff is dumb as a box of rocks and their techs are a close second.. They will certainly not go out of their way to get your furnace back running and they think leaving the elderly without heat for a week in the middle of winter is perfectly acceptable. I would give zero stars if I could. read more

Friendly service. Excessive pricing from the owners. $99.05 for a 10mf/370 Capacitor. $307.80 for a blower motor installed. I was ok with the blower price with install, but then felt cheated on the $99.05 capacitor. Not the first time to have problems with their pricing. You'd think I learned. I have now. read more

Excellent service!! Friendly staff. Very reasonable! Highly recommended for your heating and cooling needs.

They should legally be banned from using the name reliable! If I could give negative stars, I would. They are completely dishonest. After a very long time looking around, cutting a hole in the front of my furnace, asking me over and over if I'm sure we have air conditioning because he literally could not find the coil ( did he honestly think I would not know if we have AC or not, for goodness sake! Very insulting.), he couldn't find anything wrong and was actually laughing when he said we needed a whole new furnace because the heat exchanger was completely rusted out. This is a part you cannot see without taking it apart or using one of those scope cameras. He did neither of those things. So he just flat out lied to get us to buy a whole new furnace. I had a different company come out with a scope camera, who actually looked and said the heat exchanger is totally fine! We have the picture to prove it. He found the problem with little effort and promptly fixed it for a reasonable price. I called "reliable" back and asked for a refund, since they did nothing and lied and then charged us over $150.00 for the privilege. The girl who answered the phone was completely rude and said someone would call me back. Of course they did not. I called several times, with the exact same rude results. I also have several friends and coworkers who said they have had the same results. Bad or no service, high prices, and lies. They really should change their name as they have no right to it. read more

These people are awful! I had a boiler installed, they could not get the air out of the lines, so the furnace didn't heat properly as it was air locked. They sent a 'tech' out. The guy found nothing wrong, and told my son that the radiator downstairs was frozen. The next day (after an email) they sent out the 'service manager'. He got the air out of the lines so the heat worked both downstairs and upstairs, and then I was billed $100 for warranty work - labor!!! The office staff knows nothing. I wrote another email - including the first email, so that they could see that this is an ongoing problem - even tho this is still under warranty, and I have had no response. The 'service manager' even left the cover off the radiator downstairs. They offered to come back and fix this, but I was afraid that the bill would be too high for me to manage. They were great in the sales department, but it is like talking to a brick wall to have any work done, even when it was their fault to begin with. I would NEVER use this company again, and am looking elsewhere for the rest of my warranty. read more