Their employee today decided to not strap a load of junk down and their scrap metal (hot water…read moreheater parts) came flying into my car not only did the guy jump out at me but he also cussed me out made threats and one of his buddies even pulled him away from me because he was going to hit me! The young man in the other company truck apologized and gave me the info on how to contact his boss (Rodney Burton and wife) when I called Mr. Burton was all of a sudden not there and that he would be in contact. The office personnel was extremely rude to me made statement such as " You do whatever it is you need" and "you do you". When I asked for her name she hung up and then I called back asking again for her name she then decided to tell me it was none of my business. The owner (Mr. Burton) did finally call me back but it wasn't until the police had made contact with him. When speaking to the owner he stated the employee was on "lunch" and that it wasn't his company truck but yet it was scrap metal from the business...and there was a company truck involved. Not only that he wouldn't give the name of the employee stating he didn't want to get involved. Not a good way to run a business and the employee cussing out and threatening a woman isn't a good employee. Might want to rethink your hiring process and customer service.

From the owner: Schneider Plumbing, Heating and Air Conditioning was established in 1948 by Louis Schneider at 989…read moreC Avenue E, and became incorporated in 1977. His son Jim Schneider, took over management of the business. We are an HVAC contractor that specializes in maintenance, installation, and repairs for air conditioning, heating, and plumbing. To this day, we make it our mission to provide the highest level of service as an HVAC company to everyone of our customers. No job is too big or to small for us. We will go out of our way for any customer to ensure they receive the service they deserve. Contact us to make an appointment or visit us today!

DO NOT USE THIS COMPANY! Pardieck and his team installed all new plumbing and HVAC in our home…read moreremodel 12/2021. This included everything new from the mainline. Fast forward to a couple months ago, something on the main line in the house broke and my laundry room, kitchen, and living room began flooding with water. Of course this would happen on a weekend. I called to leave a message with Pardiecks only to learn they do not have an emergency phone line. Great. So my husband and I turn the water off completely to the house and tough out the weekend with no water. They came to fix the part, said we should be good to go, and left. Within just a couple days I was sent a bill for over $250, most of this was labor for his 2 team members to come out for less than an hour. Last week, I noticed a noise coming from behind the water heater where the mainline comes into the house. I bent down to check and once again the mainline into the house is spraying water into my laundry room. No flooding this time but enough of a mist to wet everything behind the water heater:floor, wall, etc. Again, I call Pardiecks and have to leave a voicemail because it is the weekend and they don't have an emergency line. Again the water had to be shut completely off and my husband and I had to go another long weekend without water. The technician was unable to come on a Monday this time. Tuesday morning 2 of Pardiecks' team show up to take a look at the problem. It is the same area that we had an issue with a couple months before. This time we are told the ball valve is cracked and will need replaced. (upon researching later, ball valves should last 8-10 years for brass and over 30 for stainless steel) Pardiecks' team replaced the valve, assured us we were good to go, and left. Again within just a couple days I receive a bill. This time $362.88. So in just a few months time Pardiecks' has charged me over $600 for what should be all brand new plumbing in the first place. I have reached out to speak to Mr. Pardieck about the issues around the plumbing in our home and he has yet to return my call. Terrible customer service. Terrible quality workmanship. Terrible company.

From the owner: Serving the local community for this Plumbing, Heating and Cooling needs since 1948.read more

Very professional and knowledgeable company. Jason came out within two days to look into why we…read morewere not getting any water to anything. He thoroughly went through everything and found the problem. Our well pump went bad. Instead of trying to recommend a lot of unnecessary and costly repairs, he was straight to the point and picked up the part between jobs. He came back and finished the job quickly and accurately. We have water now!! Not only did we have water, but now we have the strongest water pressure we've ever had. I know some of the readers will be rolling their eyes at this review because he "just did his job", but I feel like he and his company went above and beyond to see that their customer was taken care of. The service charge and hourly rate is common so I wasn't surprised by it. The estimate was actually a lot cheaper than a few other companies in town. I would recommend this company is you are looking for honest and knowledgeable service from the professionals.

Replaced a pressure regulator and water was shooting out the side of my house all night and day…read moreafterwards from the hot water heater because he didn't know how to adjust the water pressure. He told me to get the parts and fix it myself. He would not come back to fix it. I had to get another plumber to stop the water from coming out the side of the house. It took the other plumber 5 minutes to fix it. Matlock is very unprofessional and does a poor job. He told me he was trying to be nice when he told me to get the parts myself and fix it myself. He wanted $600 for a 15 minute job and a $30 part. He probably did damage to the plumbing in my house by not adjusting the pressure correctly. How could somebody not come and fix a job they screwed up?

He replaced a water line from the source to the house, but did not seal the entry fitting and we…read morehave had water come into the basement a few times. When we called him about it he never came to see or fix. Also, he tore up the front yard while replacing the line and promised to come back after the dirt had settled and rake it out and re-seed. He didn't do that either, but then told us he paid a friend to come and do it but we still have not seen anybody in almost 2 years!!!

He returned my message promptly and showed up. Unfortunately, that was the best part. He didn't…read morewant to come in or get under the house to fix problems. He just wanted to replace with all new (without looking). And, never sent a quote that we did ask for and agree to have sent to us. Luckily found a plumber for the job the next day.