I love Daisy and her team!…read more They've been at this location for over 20 years and my parents have always done their taxes with Daisy. Since now I'm working it was my turn and I wasn't disappointed! Got my tax return in 3 weeks and since I had to amend after 2 weeks, Daisy happily did the amend with ease. I didn't have to wait and Leslie took care of me once I walked in. They are absolutely fantastic! The office may be a little shabby-chic and outdated but who cares, as long as they do a terrific job since they're dealing with the federal government, I could care less. Her rates are also fair and Daisy is really an accountant I can rely on. Just a caveat: The review below mine, I feel is supposed to be 5 stars but she hit the wrong button because she wrote a positive comment. So don't let the ratings fool you, read the reviews first!

My family has been coming to Daisy's office for over 5 years. It was always been a pleasant…read moreexperience getting our taxes done and we receive a detailed report after we finish.

Kadian is top-notch and I'm so glad that I found her. She's done our taxes for over two seasons now…read moreand I appreciate her level of detail and patience with me. She's very helpful, very king and quite thorough! I'm a very happy customer and would (& have) recommend her to anyone I know.

I contacted this company to do my taxes last week, we had an initial Zoom call, They gathered all…read moremy information, paperwork and questionnaires through their portal. A day later they call me to tell me my taxes were ready, we reviewed them together, they sent me the file for signature and that's it. This has been the easiest and painless way to do my taxes in a long time. I'm very grateful I found this company and now I will just wait for my refund . I will definitely use them again and recommend them to my family and friends.

This place is the best of the best. They are honest, knowledgable, and prompt. I mainly dealt with…read moreMadina Mojadidi. She is the office manager that gets-things-done! I called in in need of my payroll taxes reduced as I knew I was paying too much per paycheck. I was booked for an appointment super quick., Madina realized I'm in Maryland and opted to do a virtual meeting. She actually gave me a great discount and the price was way below what I thought I would pay. They advised it would be $55 for 15 mins. They stuck to exactly what they promised. In addition, I had quite a few follow-up questions and some adjustments had to be made after my initial virtual meeting. They didn't inconvenience me by making me meet again, Madina got things taken care of and only called me to advise that my questions were resolved. She offered to meet again for free if I wanted to speak to the CPA again. I was not ever charged for additional work or time to re-review the questions I had. They fixed every single concern/issue. My payroll taxes are now reduced. I'm thrilled and grateful for the outcome of using this CPA company.The best part, Madina did it with the most gracious and kind attitude. Kindness is for sure her super power. I would recommend this company 10 times over! If you're thinking about using this company, reach out to Madina!!! She will get you taken care of promptly, kindly, and handle all of your needs/concerns without missing a beat.

During my first appointment with Make my Day I was met initially with an the CPA's assistant who…read moretook all my forms (which they had asked for) and talked to me for some time. This was weird because over the phone the appointment was said to be made with the CPA herself. So just be sure when you make an appointment that you know who it's with and what will occur. The assistant after looking at all my tax papers gave me a quote for $350- 375, then a quote for $450- 475, then a quote for $550- 575, then was told that I would you would need to charge by the hour to look at one thing. I'm a small business owner, and they advertise specializing in small bushiness, so I'm not really understanding that why I would need to pay her to research something like that. For each increase in price I was told that it was because she didn't notice that my taxes would require "additional work" in certain areas. She gave me the first quote after looking at all of my papers and no new information was provided the first quote to the then open ended quote of apparently I'm guessing $550 + hourly, but we don't know how many hours? Not a great way to run a business in my opinion. I liked the CPA but when it comes down to it they're going to have to run their business like a business- they can't increase the price 4 times during a meeting. They should be able to read the forms, ask some questions, give an estimate. (Edit: I don't have a ton of "issues" as the buisness owner below says, I'm just a small business owner. In fact the first increase was because "they didn't know they needed a schedule c" even I know that and I wasn't pressuring them for a quick estimate, I was happy to answer any questions). Also, the office setting is not professional. It has a really bare bones feeling. We met in the lobby (I would a private setting) and sofa was super uncomfortable, painfully so. They say that people can come in and DIY taxes with someone helping to answer questions but the little cubicles were totally empty while I was in the office- probably because this DIY area had absolutely nothing to offer- they didn't even have coffee! How can someone focus on taxes without coffee!!? (Edit: yes I brought the end of my coffee at first but did need more and didn't know they had any- I couldn't see it, I did look for it).

Please do not reach out to or count on this firm. We worked with Steven for two years without…read moreincident - I wouldn't say he did a great job or was particularly communicative but our taxes always got filed and we aren't aware of errors. However this past year he dodged my emails/phone calls, my husband's emails/phone calls, and my elderly mother's emails/phone calls (we all file separately). He once picked up the phone and then pretended to be someone else when he realized I was calling for an update on my taxes. He lied to us about filing for an extension and took forms from my mother that he never returned. Ultimately he stopped replying entirely and we had to look for a new accountant, several months after the filing deadline. I just got a notice that I owe several thousand dollars in late filing fees because it turns out he also lied about getting an extension. I don't know what is going on and while I wish Steven no ill will, please do not work with this firm or him. I don't want this to happen to anyone else.

Update 2/13: A partner at Capitol CPA reached out to me to apologize for the situation and explain…read morewhat happened. I was more than satisfied with their explanation and eagerness to earn my business and trust. I've taken them up on the offer to work with them so have updated the review initially and provide a final review once completed. ______________________________ Let me say the reason I reached out to Capitol CPA is because of their excellent reviews and they were my first pick. However, it's difficult to go with a company or trust them with your taxes when they can't even respond to you in a timely manner or at all. Let me detail my experience below: December 16, 2019: Send an inquiry through their website asking about availability for new clients. Receive a response from Steven that they're currently evaluating their capacity and will get back to me in a week. I respond immediately asking if I should follow up in a week or if they'll let me know? *CRICKETS* December 26, 2019: Ask for an update. Hear nothing, follow up with an inquiry through their website December 31, 2019: Receive a response from Steven apologizing for letting this slip through the cracks. They have room for new clients and ask for information. I respond an hour later with the information. *CRICKETS* January 19, 2019: Another follow up. Ask for an update. *CRICKETS* January 31, 2019: I give up. I reached out to three other companies and they immediately responded, asked for my tax information which I provided, and... immediately responded. So thank you Capitol CPA for wasting my time.

I have been a client with this firm for my tax services at least 10 years. They have great…read morecustomer service, and are very professional and pleasant to work with. They have an assistant that returns calls, email inquiries, and answers any questions I may have. I am always able to see my taxes before they are submitted to be able to ask any questions or address any clarifications. The firm is quite a busy, so it is suggested to make appointments approximately 4-6 months ahead of time. I would definitely recommend this firm for your tax assessment needs.

Pros: Submitting the paperwork was very seamless so I did appreciate that process. I think that was…read morespot on considering the current environment we are in. Cons: Although the owner and employee were respectful and nice, I felt there was a lack of communication during the entire tax preparation process. Additionally, I had to pay for services before the service was actually rendered. More specifically, I wasn't allowed to preview my taxes until payment was made, which seems to be an unethical business practice. I requested a few changes due a couple minor errors and was never given an opportunity to review my taxes again to ensure I was ok with it before it was submitted. I would have liked to see the revised version in advance. If you attempt to call, very seldom will someone answer the phone. You have to wait until you get a call or email back. Not my kind of customer service at all. I think they need to hire someone primarily for answering the phones to ensure every customer feels important. Because this company is new, I would like to be understanding. Hopefully the communication deficiency will improve in the future. As a client, I want to feel confident that the company I hired can explain the pros and cons of filing a certain way or even explain their overall process to me vs just emailing information asking me to sign without really explaining everything, especially for new clients who don't know what to expect. Thank you for your services and I wish your business the best of luck in the future.

I remain astounded at the level of gaslighting employed by Rachel Moncure throughout our working…read moreengagement and up until even this last comment by her. Here is an attached photo of the written instructions provided, telling us to pay by Oct 15 instead of the correct due date of April 15. What is so difficult about acknowledging incorrect WRITTEN instructions and taking responsibility for clients following this instructions?

Ross & Moncure has been helping me with my tax filing needs for almost a decade now. Every year the…read moreprocess is seamless and efficient. I am always left satisfied and happy with the results. Rachel and her team are utmost professionals and very friendly and helpful in answering any tax related questions I have. I highly recommend their services!

I am just retiring and had two years back taxes to file and a third (2019) was late when we met…read morewith Eric. Bottom line, we couldn't be more pleased! He turned all three years around in a couple of weeks and I am heading into retirement with my taxes current! (Maybe an odd thing to be happy about, but IRS and I have a checkered past). With my previous accountant I always felt we were at the bottom of her list of "more important" clients and usually took months to do our return. With Eric we felt like the "more important" client. Thank you Eric! We would highly recommend Johnson & Associates and intend to be a regular client. - Bob Saunders

I just called to this firm and was very disappointed. The person immediately warned that simple…read moreindividual tax return would start from $750 and it's not guaranteed. Just for potential new clients be aware of their "excellent" reviews. When I asked where he got that price his respond was they were the best and all other CPA firms around were piece of trash. It's a SCAM!!!