I went with my friends for the spa's new happy hour. It was a really great deal for the price--$25 for two hours in the sauna, whirlpool, steam room AND a glass of champagne. The staff, especially Trexavier, were really nice, friendly, and helpful too. The steam room was great, and just what I needed. I definitely plan to go back. read more

My husband and I celebrated our anniversary with a couples massage and facials. The massage therapists were absolutely wonderful! Our esthetician, Shayla did our facials and was excellent. The facility was relaxing. Overall all of the staff we encountered were friendly, accommodating and helpful! read more

Nice, but definitely a little predatory. Beware of how easily upcharges are introduced, especially if you're not familiar with how this spa structures its services. This may not be the place for you if you struggle with boundaries or are used to full-body treatments that include things like a scalp massage or comfort elements as part of the service. With the Relache Spa, everything is an "enhancement" and the technician is skilled enough to say it in a way that sounds more like a courtesy than an add-on. I scheduled my appointment with ZERO enhancements. For example, during my massage, the technician asked, "Would you like me to massage your scalp as well?" As a Black woman with various hairstyles, this is typically framed as a courtesy or optional comfort check--not an upsell--so I did not interpret this as an added charge. Similarly, during my scrub treatment, the technician mentioned how cold the room can get and said they sometimes place an eye mask on guests to help keep the body warm. In my very drowsy, sleep-deprived state, I assumed this was part of the service and meant to help--not another enhancement being added to my bill. The staff was polite and professional, but you'll need to be very alert and firm to avoid unexpected charges. Beautiful views and good champagne tho! read more

My complaint is does not involve any stylists or services because I never actually got to visit the spa. I booked a 3:30 hair appt for approximately $80 months ago because I had an event in the hotel that evening. On the day of the event, my husband and I are coordinating dropping off our son with family and having lunch before we say goodbye. Everything was planned around the hair appointment, so we had plenty of time to get checked into the hotel and I would get hair done and then do makeup. On the way to lunch, I noticed I had a missed call, no voicemail. An hour later, during lunch, I get another call from the same number, so I pick up. I was Relache explaining that my stylist was not coming in and all other appointments were booked; she explained that because they couldn't reach me an hour earlier, there was a 4pm, but it was taken bc they couldnt reach me. I explained a never got a voicemail. But she explained the good news is there is a 2:30 appt available at MGM. (lots of kids running crazy in the background and adults having conversations as we are catching up with family). Long story long, trying to figure out how we can cut our lunch short, and how I would even get to the MGM - as a first timer - where is MGM, how am I going to get there if I'm valeting my car at Gaylord and it's not walkable - I had very little time to think this thru, but I accepted the appointment because I had no choice. I intentionally had unwashed hair and brought no styling products, so I took the 2:30 appt. My husband drove me to MGM and played in the casino while I got my blowout. I was then informed that the appt was supposed to be at 2 pm, not 2:30, but they took me anyway. Kendra did a BEAUTIFUL job and my hair was fantastic. She pinned my curls so it wouldn't fall out since I had so much time before my event, which I appreciated. I checked out and the total came to $180!!!!!! When we got back to Gaylord, I visited Relache and spoke with Debbie because this was twice what I expected to pay at Relache and they are the ones that referred me. Debbie was delightfully polite and very empathetic, she took my information and said she would speak with a manager. I have not heard from anyone at Relache since. I will continue trying to reach someone because this experience is unacceptable; the customer service response is not acceptable. I'm asking for a manager to contact me and a bottom of the barrel minimum effort to resolve this would be to offer to reimburse the additional cost of the services at MGM, which I was not informed about when I was referred there by Relache, due to Relache's error. I'm looking forward to hearing from someone and will update this post accordingly. read more

I am glad to have Relache in the county as an option. It was very nice and comfortable, but in my opinion, it does not live up to the Gaylord brand. Most notable, the furniture is old, tattered, peeling and should be refaced or replaced. I'm glad I didn't read the reviews before going, because I might not have gone. I'm glad I went and would go back! Overall, it has my seal of approval for a middle of the road spa. They have a sauna, whirlpool, and steam room. The facility was well maintained and the staff was friendly. Blondelle was my masseuse and she did a great job. Double check that your definition of a full body massage aligns with theirs before going. Parking was conveniently free. read more

I got a haircut here and would not at all recommend. While the stylist was nice and did a good job, it ended up being $100 more expensive than anticipated. I went in expecting to pay $130, but was ultimately charged $155 with an additional $35 for "length and density" and then the service fee. I was not informed of these charges until I got the emailed receipt several hours later. It was not a nice facility, it was under construction, there was no one at the front desk so the appointment started late, and there was a weird smell. I feel scammed and will never be returning. Save your money and go elsewhere read more

Loved it! I can't remember the name of the person who did my treatment, but they made me feel super comfortable. I believe you do need to make a reservation, and in my opinion, the prices are a bit on the high side. I got the Cranberry Pomegranate Body Polish, which was really nice. The polish was definitely sticky at first, but they had me take a quick shower afterward and then lotion up...such a great experience overall! read more

I decided to try this spa out for my facial. It was a relaxing Sunday as I was the only one utilizing the amenities. I had the sauna and steam rooms to myself. This place is peaceful and relaxing. The only negative is the hot tub/whirlpool was out of service. My facial was decent, my only request would be not to use products that have strong scents. During the facial one of the products got into my eye and it started to burn. However, overall I have a great experience. I recommend. Plus price wise; it's comparable to other spas in the area. read more

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If you're not staying at the Gaylord, SKIP THIS SPA. Starting with the good, the reservation process was excellent. Booked everything online, received a text to complete 24 hours ahead of time. Confirmation call was pleasant. Also, national harbor is a great self care location. Unfortunately, that's the last positive thing I have to share. When I arrived, they told me the amenities close at 3pm so I wouldn't be able to use them after my services... which meant I wouldn't be able to use them at all. If you have an earlier appointment, good luck getting into the whirlpool the size of a plunge pool during peak hours. My massage therapist came to get me 20 minutes after my appointment time and yet we ended exactly on time... I'm not sure what math gets a 50 minute massage and a 30 minute detox done in less than 70 minutes. This was also one of the worst massages I've gotten. She put all the pressure on the bone and none on the muscle. During my detox wrap, I heard nothing but the faucet turning on and off and someone bumping into the wall in the room next door. The final straw... they validate parking if you ask but it's for $20 but if you're parked more than an hour it's $29. For the price of this place, these details should be figured out. Please choose somewhere else, you deserve it. read more

Relache Spa & Salon - Hair Salons Near Me - National Harbor, Maryland

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Do not waste your money. I went in for a brow wax on Friday morning and they added 20% gratuity without asking. Turn out to be $60 and they left most of my brow hair Underneath my brow. Looks like they didn't do anything and they certainly didn't shape them. I went back to show them and they said they weren't able to get me back in because the only person that could fix it was the girl who did it. Not be becoming of a full service spa. The staff was less than helpful. Rip off comes to mind read more

Celine was my pedicurist and she did exceptional the way she rubbed my feet had me snoring and working my budget in my mind to squeeze in another one before the summer with her. My massage therapist was Lee who was pleasant, perfect pressure and didn't play no games she got right to business. The sad part was your massage is only 50 minutes versus 60 and they count down to the millisecond. Either way I will be recommending both and book my next service here with them both. read more

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The experience felt very rushed and the opposite of relaxing. I had one of the first appointments if the day and arrived 30 minutes early to allow enough time before the service. By the time customers were let in there was only a few minutes before the 10am appointment. The massage was extremely rushed and felt as though she was already behind schedule. The facial was geared a lot towards massaging my shoulders and neck with what felt like very little skincare. The skin care that was used was abrasive and left my skin feeling raw. Overall, I was disappointed with the services especially based on the pricing. I woke up the day after the appointment in a lot of pain and feeling worse than I had before the appointment. I normally get massages every few months and I have never felt pain like this before. 2 weeks later and I am in more pain than I have ever been and seeking medical treatment. read more

I had a 90 minute couples massage here for my birthday with my husband. Overall, the experience was meh. I was/am pregnant for this massage and asked for medium to firm pressure as I was not there for relaxation but mostly for pain relief. The masseuse used extremely light pressure. Also, approximately 6 times the "spa music" which was playing during the massage abruptly stopped which disrupted the peace each time. Also, there was a loud noise banging on the outside of the building - I have no idea what that outside noise was so who knows if it was something they could control or not. The men's whirlpool was broken so my husband couldn't use it. Also, the furniture including the white chairs and ottomans have all seen better days. The leather was extremely cracked and the furniture looked very shabby which does not lend itself to a high end spa. The tea was hibiscus which is not pregnancy safe (would love a pregnancy safe option for your pregnant clients). Overall, I expected a much more luxe experience. read more

Really enjoyed my treatments. Sunny, Lee, and Jessica were great. Key was very helpful at front desk.

If you are thinking about a relaxing and pampering spa experience while you're staying at the Gaylord, don't. While booking the appointments on-line was effortless, the facility does not deliver on the promise of the relaxing, luxury spa experience the prices indicate you'll receive. Chairs in the lobby were inexpensive industrial chairs with cracked vinyl covering that had seen better days. Glaring lights, pop music, and an environment more akin to a low-quality nail salon in a strip mall awaits just beyond the lobby. I have been fortunate to enjoy the rejuvenation of great spas. Unfortunately, the Relache Spa & Salon at the Gaylord did not, and cannot, provide a luxury spa experience. To do so would require a significant capital investment and a nearly complete turnover of the staff, starting with the spa management who clearly does not understand what it takes to deliver a luxury spa experience. read more

The spa is plush and nice. There are lots of expensive treatments but you can get a day pass ($35 for hotel guests, $40 for non-guests). They have a sauna, steam room, whirlpool and a quiet room. You could hang in a plush robe and escape for a day. There are discounted couples treatments. If you check the web site, you can find coupons and seasonal promotions. This is a nice way to pamper yourself and not spend a ton of money. read more

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I booked a blow out in advance of a banquet. While the stylist was very nice, I'm not sure she'd ever given a blowout before! She didn't position me toward the mirror, so I had no idea what she was doing. It just didn't feel right. She barely sectioned my hair and dried it in large areas. I don't even know if she used a round brush! When she finished, my hair looked worse than when I went in-and I hadn't washed it that morning! It was not sleek and smooth-rather it was frizzy! I had to go back to my room and wash and style it all over. Not sure what product she used, but my hair was really dry. Please do not book this spa for even a simple blow out. There's $100 I'll never get back....very disappointing. read more

I booked a couples massage for my partner's birthday weeks in advance and was really looking forward to an unforgettable experience. When we arrived, we were taken to separate massage rooms, which I found odd. It wasn't until I asked that I learned the couples room was out of commission - which was really disappointing because it was the whole point of the reservation. I wish they'd let me know ahead of time and I would have rescheduled so we could get the experience we expected. I was disappointed with the failure to communicate ahead of time and their unwillingness to make up for it in any way. As it was explained to me, it wasn't their fault that the sound in the couples' room was acting up and the massages were the same price regardless. Not the best way to handle a special occasion honestly. The front desk staff was friendly and the massages were fine. There's a nice view from the post-service couples room. If there are additional amenities, I didn't get to see them. For the price, I expected much more. read more

This place is still no good - and not quiet sure why they are open since they do NOT offer any amenities as promised. No wet area. No steam room, no dry sauna, no whirlpool. Yet, they still offer massages at the same price as before. Same excuse for no amenities is also given, "they are working on it." read more

I paid $198 for a 45 minute facial which was just "ok". My 50 minute massage was a whopping $320!! The massage was terrible. I seriously wonder if the masseuse was even trained. I asked twice for firmer pressure and both times stayed the same. It was far too light pressure to even consider as a massage--she was just rubbing her hands all over my back..no "massage"..it was strange and DEFINITELY NOT WORTH THE MONEY!!!! The girl at the counter at checkout was NOT happy to be at work--and I didn't feel comfortable explaining how bad my massage was. This place had bad, bad service. read more

You come to a spa to relax or because you need a service done. In my case- the reason I went to Relache was that I wanted my hair done for a party I had to go to that night. The salon and spa are lovely, decorated in black and white with the check in area and spa on one side and the salon on the other. Book early as they have limited hours (11-7) and things fill up quickly. I called and got an appointment at 12 thinking I would have plenty of time for a wash and blow dry before my meeting started at 1:30. Not so. The stylist came out to the waiting area to tell me she was running behind and I should probably reschedule. Okay. Strike one. No party hair for me as they had no appointments available later in the day. I re booked for the next day (another day, another party, what can I say?) This time things went much smoother. I was taken in on time, and was shampooed, fluffed, buffed and sprayed all within about 30 minutes. My hair was perfect and it almost made up for my experience the day before. That was before I got the bill. Blowouts (for those of you who don't know) are usually priced for the length of your hair. My hair is on the shorter side (above my shoulders) so it usually runs between $35 and $40 for a blow out. Here? $66 and it didn't include a tip for the stylist which added about $10! Definitely New York prices in a Maryland location! i subscribe to the the "gotcha" theory on this one. They know there is no where else to go around this area to get your hair done so they "gotcha". They may have "got me" once. Twice? I don't think so. read more

Relache Spa & Salon - Salon entrance - Hair Salons Near Me - National Harbor, Maryland

Awesome spa! Great to see it reopened. Located inside the Gaylord National Harbor, you will be treated to the works. I did the 50-minute Swedish back massage with Rebecca. She was great. Also Matt, Joy, Safia, and Dumas were all very helpful. Very zen atmosphere. My only critique would be the music in the spa suites - I would've preferred more ethereal music at a lower volume. Thanks again! Pro tip - parking can be validated. read more

Relache Spa & Salon - Hair Salons Near Me - National Harbor, Maryland

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The quality of service offered here at the Gaylord spa has significantly decreased. I always go to the spa and decided to try the Gaylord again after a year of not going, huge mistake. Upon checking in the young lady told me that I could see myself to the back since I had been there before. I spent my first 15 minutes of my visit sitting through lockers to find the a robe and shoes that were my size. Spa visits are supposed to be relaxing and mine started off on a bad foot. None of the items that are usually filled on the countertops were in stock. I requested a hair tie and the young lady went and got one out and proceeded to put the rest in the cabinet instead of placing them out for other customers. I then proceeded to the women's relaxation lounge in which the trash can was broken and stuck open, showing all trash inside, again very untidy for such a pricey spa. I went to the restroom and the toilet paper was off the role and sitting on the side. The changing room had cleaning materials stored in it, again very off putting and not relaxing. Now on a positive note the day of I enjoyed my facial however the next day whiteheads began to reappear and my skin was back to its horrible condition. I also had red bruising and scaring from the aggressive extractions. After my facial the relaxation room in the back did not have any hot tea. Overall my visit my beyond disappointing. I spent $210 for a facial that not only wasn't very effective but most importantly experienced nothing relaxing about my visit. I truly would not recommend this spa to anyone. I would suggest splurging a bit more and trying the spa at the four seasons in Georgetown. Also, please note upon complaint to manager she offered me complementary access to amenities. In no way is that comparable to my money, time off from work, paid parking and travel spent to and from this facility. read more

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Please believe the reviews when they say DO NOT GO TO THIS SPA. I went this past Sunday for Mother's day. The worse massage EVER! The masseuse needs to be retrained. Nothing is open and my massage was cut short. I was scheduled for 80 mins but 10-15 was cut off by filling out paperwork and waiting for someone to escort me back. A wasted $342. Its clean and smells nice that's why they received a 1star. read more

My husband and I booked an 80 minute couples massage on July 31 for our 5 year anniversary. It was unfortunate that one of our masseuse got into a car accident the day of our appointment. The ladies at this place only informed us when we arrived and had to cut our appointment short by just allowing one person for a massage. This was extremely sad considering my husband was alone during this time and we both were very excited to enjoy a massage after such a long time. Although they offered to pay for my service, I was still unhappy with how things were handled. Very last minute communication and scheduling an appointment was very difficult as well. I don't plan to go back to this place again. read more

My massage from Val was great...she was very upbeat and very kind. Highly recommend her for massage.

When you add a 20% service fee and someone asks about adding tip you should let them know that it's automatic. I wasn't given a copy of receipt but noticed when I signed receipt. Should've said something then but was in a hurry, I had to get to DC. Why was I in a hurry? I spent 10 minutes trying to get the shower to not be frigid cold. Moved to second shower tried to get warm water. Went out and told lady(inside spa desk)and she asked if I let it run. Really, no I just turned it on and gave up because I'm a moron and have never taken a shower. Now I knew I was going to run through conference crowd to fight to get up to room and get ready. Great and all sweaty from steam room. I got dressed and mentioned to payment checkout. The lady was apologetic and said it's been happening the last couple days and she'd call maintenance. Also said we are not running showers all day to get warm and walked to the back. Appeared as though that was the back desk clerk does to solve and she was irritated with that as a fix. Not the lady I paid who didn't mention service fee. I acted like everything was fine because of my anxiety, which skyrocketed once I left. Loved the pedicure and person who did it. Unfortunately any relaxation I had was ruined by the time I left and replaced with stress. Facility is not up to spa standard. Waiting lounge chairs were not comfortable and unwelcoming and chill spa sounds during service didn't cover up the Food Network blaring in manicure lounge. Over $200 for pedicure, seriously. At least 50% of staff were customer service capable. read more

This place has a GREAT ambiance & EXCEPTIONAL customer service! My boyfriend and I visited Relache Spa & Salon last night for my birthday & we got a couples massage. The massages were okay. We felt like both of the masseuses could've applied more pressure but everyone was extremely kind and friendly, especially a worker named Ms. Bertha. I think that was her name. She was a nice older lady from Peru. But anyways, the couples massage room was super cute, comfy and relaxing. It was decorated with nice rose petals and stuff *wink wink*, and honestly just set the perfect mood! The spa itself is very modern, stylish & overall extremely clean, quiet & relaxing. I'd definitely visit this place again! read more

I was gifted a spa treatment by my boyfriend and was very disappointed!! Absolutely the worse service .. Very rushed and poor customer service. Very inexperienced therapist, rude, and overpriced. After he called to speak to management about poor quality of service received..all they could offer was "I'm sorry"! read more

Had a very relaxing Mommy and Me spa day with my daughter. The peach massage special was on point and the Massage therapist was great! We enjoyed the luxurious amenities offered including steam room, sauna and hot tub. The little niceties like combs, deodorant, a wonderful sugar scrub, and everything else that would allow you to just grab a bathing suit ( or not ) and just go! This is always my go to spot when I want a bit of luxury and they validate parking up to 3 hours! read more

I went for my birthday last month hoping to have an amazing massage experience but it was just ok. I allowed myself to be convinced to add the "luxury experience" of hot stones. It wasted time for the massage therapist to rotate and incorporate the hot rocks. Although I noted several areas requiring attention, it seemed the masseuse preferred to spend most of the time on my back which was annoying, to be honest. nearly $300 later I was not feeling as relaxed as I'd hoped & I'd already determined not to return. Front desk staff and the masseuse were very hospitable, professional and nice but this salon is waaaayyy overpriced and the amenities were not working either which should've reduced costs but didn't. Clean environment, relaxing & nice views. read more

Honestly, I'm so surprised by the negative reviews. This is a beautiful place to relax. There's a staffing shortage just like everywhere; however, it's still beautiful. I've only had one disappointing experience but not enough to not come back. read more

On top of that. The next day my wife goes back in for a facil message. While she went over some of the things. She noticed the staff circled more things (making her pay more) on the back of the paper. My wife said she didn't ask for this, this and that. They said okay and eliminate it. Can you believe that? Trying to ring up the price. She said she never experienced a spa like this. Plus not professionally trained messaguers. Not worth your time and money. If you don't believe me. Go ahead go in and see for yourself. read more

I visited this Spa the week after Christmas as a gift to myself and my husband. The facility is lovely with a great view of the Gaylord hotel and the Harbor. The service I received was subpar, I was very disappointed after seeing how wonderful the facility looked. I got the feeling that no one wanted to be at work that day. The massage I received was okay, my husband's was not good at all. I booked a deep tissue massage for him, the technician told him she did not do deep tissue massages. At the front desk I questioned it and was told that the tech does do deep tissue, they don't know why she said that? I was given a small discount but, it did not make up for the poor massage. The massage time was also cut short because they started on us 10-15 min after the appointment time. We were there, but had to wait to be assisted, since the delay was not on our part we should have received the full massage time. After the massage I was left with a drink and had to find the lounge on my own with no direction. The price and the service definitely do not agree. read more

At the end of the year, I schedule a spa treatment to decompress and kick off the New Year relaxed. This was a disappointing experience from the moment of booking until the day of the service. There was a mix up of the dates for my service. We were able to rectify this and schedule for the last day of my stay at the hotel. I brought my mom along for the experience. We have been to a lot of spas but this one was real disappointing. The amenities were limited and customer service was poor. My massage was very good but my mom's experience was lackluster. Her masseuse put cold lotion on her and failed to give her the full experience. Normally, when I leave the spa I am always asked how was the service. NOT HERE. I was asked are you checking out, I proceeded to give my name and was informed of payment. HOW RUDE!!! I refused to give the full gratuity since my mother's service was disappointing. I think personnel needs to learn customer service and some credentials may need to be confirmed. read more

We came here on Christmas Day and I settled for a facial as there was no other massage appointment available. I was grateful that they were even open on the holiday! The host was lovely and was always running around checking on everyone. The facility is clean and has the necessary amenities. The steam room was my favorite, not very big but I had it all to myself. The snacks are average- the spa water just tasted like water without infusion, the nuts, pretzels looked like they got it from a Costco mix, but they had apples for a fresh fruit option. The showers weren't all that intuitive, if you turned it to cold at all, it took forever to hear back up. The service was fine. My esthetician consulted me appropriately. I do my facials at Caudilie in the city so I only have that to compare it to and it's much gentler (&cheaper) at Caudilie. It's a splurge here. You won't leave amazed but you won't be upset over the dollars you spent either, read more

Worst experience ever. I was staying in the hotel for a relaxing weekend. I booked a massage. I wanted to have a spa "day" so asked about pricing for hair nails etc. when I got to the spa, they scolded me for being late. I wasn't late, just not 30 minutes early. I wasn't shown the lounge but instead rushed into a hair salon chair where I was left, in a chair for over an hour. No one ever asked me if I even wanted a coffee. At 195$ just for a color - Seriously?? After the color, the woman doing my hair added Morrocan oil products (the same thing I can get from CVS) and started to dry. No cut I asked? So she cut my hair hastily blew out my hair, hastily, and rushed me into the lounge (my first time seeing it). I then went into the worst massage I have ever had, followed by yet another scolding over my gel toe nail polish. After scraping the polish off and plopping my feel into hot water, I was again not offered any coffee water champagne, nothing. To top it all off when checking out, my hair had an additional 95 dollar fee added and I had a 25 dollar nail polish removal fee. Ummmm no - no way. So, the manager was called and after telling her about my experience, I felt like I was begging her to just let me leave. She kept me there for over 30 minutes, standing on my feet. What a joke. The LEAST relaxing part of my relaxing weekend at the Gaylord was the Spa. If they have one in MGM go there. This place was a joke. read more

What a nice treat! The coconut infused water was delicious. The staff very accommodating and the spa the sauna and whirlpool all lovely relaxation tools. They do give slippers, comfy robes and lockers. You can customize your package and after a nice hour long massage in a heated bed they serve champagne and snacks. read more

Had a destress message, which was just whzt I needed. We arrived abt 1 hour early, showered and chilled in the lounged. My masseuse, Tracy, was very attentive as I had described on the survey. The facilities were good. The staff was warm and hospitable. read more

I came to this spa as a get away and truly it was an experience to remember! The staff has your best interest at heart throughout your time at the spa. You have full access to the amenities and the lounge room is the best spot to look out onto the National Harbor and melt at the sight of the sunset. Relâche Spa will make you will you had visited sooner! I would recommend to anyone to come here, for any occasion. I found it to be the perfect way to celebrate my birthday and a long holiday weekend. read more