I called ahead the day of my 8/24 6:30 reservation as a courtesy since I was 5 mins late. When they picked up, they first claimed that I made it for the following weekend 8/30 and hung up on me as I pulled my confirmation emails.
When I responded to their 8/24 6:30 reservation confirmation (sent by Sarah on 8/15) and followed up with a call, they then said it was cancelled since they couldnt guarantee reservations if I don't pay in advance as restaurant policy. They also mentioned this was communicated via email - I pulled my emails again and there was no mention there nor on their website. We tried calling once more, but were sent straight to voicemail.
We are disappointed about this situation and we were very excited to come. I'm sure this place is excellent, but it stings that they handled this mishap the way they did - attempting to deceive us. I am willing to be proven wrong about them not communicating this to me, but so far they reached out via email admitting that it was their error (not ours). While we appreciate them finally owning up to it, they had every opportunity to remediate this the night of - as we planned our 2 night stay in Rincon (out of 12 days in PR) around this dinner, but they even refused to squeeze us in for later. Had it not been for this failed reservation, we wouldn't have spent time in Rincon at all. Puerto Rico is flush with beautiful beaches all over, the roadtrip to Rincon really isn't necessary - as Reina Mora advertises, they are a destination restaurant with visitors from all
Over.
What did we learn? This experience galvanized our resolve to ONLY support Puerto Rican owned & operated restaurants, and we encourage you to do the same. We instead went to a Puerto Rican owned restaurant and spent our money there. Shout out to De Raíz in Mayagüez for accommodating us last minute, where they heard our story and gave us free champagne to make our night better. THAT, my friends, is the service and hospitality Puerto Ricans are known for.
As a native of PR, I implore you to reconsider supporting this place and instead go to a PR owned business. La Cocina al Fondo in Santurce also comes to mind as another great alternative run by Puerto Rican women with a James Beard award under their belt - and phenomenal service. read more