They literally drop a patient that no longer has insurance. Dropped like a dirty pair of underwear…read more I understand if i dont have insurance i cant be seen. But I never even received a phone call back to answer a simple question I had. Just a question. That was like the 4th time i had issues getting help from the so called nurses. THEY DO NOT CARE! If anyone from the clinic reads this, please do some investigating. The complaints ive seen all over are very similar. It happens over and over to people. How is this allowed?

Did an intake (after months of waiting), then they said there were no available therapists. And…read morethey still billed insurance even though they had no intention of providing any services. Seems like a scam.

Extremely disappointed in this organization and with the providers. Within 2 weeks, 3 different…read moreproviders have canceled my appointment. I finally got one booked and I don't receive a text or email for my video visit. I call the provided office numbers, I find other numbers online to call, I email the organization, I make a complaint on the app. No response. I even called a week prior to seek help for a past provider cancelation. This has been an emotionally taxing experience as I'm just seeking mental health help. I am a therapist and take great pride in my work, it's disheartening to see that places do not, especially when mental health is involved. Do not waste your time with Mid America, ZocDoc, Dr. Wajid Khan, Dr. Kenya Moss, or Carly Augsten.

Had a referral from dr. They called and gave me the wrong number. I called and she tried arguing…read morewith me when I have the vm. Arrived at my appointment today. Receptionist was rude. The nurse who did the initial intake was even worse than the receptionist. The atmosphere is outdated and makes it sketchy. Appointment was at noon and the dr walks in the door 41 minutes after our appointment and called us back at 12:50. Our appointment was at noon!!! They have signs all Over and in the paperwork that no shows will be billed and if you arrive late then they may not see you. Sorry they feel your time is not as important as yours. For a mental health facility the staff looks pretty miserable.

I have received services at Mid-America Counseling Services for several months since 2024 and…read moreoverall I have been very happy with their services. Originally, I was assisted by Margaret, therapist, who has since retired, but now I have a new therapist, Iesha, who has provided me with the type of care that I appreciate. The office administrative staff is great, especially Ayesha and Jen, the office manager who both meet and greet me with a smile and make me feel "at home", every time I come in. Once in a while, I get a notification that I have an unpaid bill; but they quickly realize that it is an error and remove the debt from my account. If you have a problem with the person that is assigned to you - don't worry - you have the option to change to another therapist who is more empathetic to your needs..... Just Ask! Give them a try; you might find that they are very knowledgeable and helpful in assisting you with your issues that you are dealing with.

Extremely disappointed in this organization and with the providers. Within 2 weeks, 3 different…read moreproviders have canceled my appointment. I finally got one booked and I don't receive a text or email for my video visit. I call the provided office numbers, I find other numbers online to call, I email the organization, I make a complaint on the app. No response. I even called a week prior to seek help for a past provider cancelation. This has been an emotionally taxing experience as I'm just seeking mental health help. I am a therapist and take great pride in my work, it's disheartening to see that places do not, especially when mental health is involved. Do not waste your time with Mid America, ZocDoc, Dr. Wajid Khan, Dr. Kenya Moss, or Carly Augsten.

Facility is all out of network, does not accept insurance. I knew this going in, and was told I…read morecould bill the visit myself. The office checked my insurance and told me everything would be covered. Turns out they were wrong and my out of network coverage is zero, not 100% which they told me. Now I'm in the hole for almost $500. Giving an extra star because my therapist, Dana was fantastic. Just make sure YOU call your insurance and find out if they'll cover it, don't let the office check.

From the owner: Our compassionate licensed clinical psychologists and mental health counselors are leading…read moreproviders of anxiety, OCD, mood, trauma, behavioral, relationship, and other emotional issues in the state of Indiana, Illinois, and New Mexico. We have successfully helped many children, adults, parents, young adults, teens, couples, and families overcome challenges/diagnoses that range from straightforward to severe/complex using cognitive behavioral therapy and related treatments. We offer flexible appointment times, telehealth, out-of-office visits, intensive treatment, in addition to traditional treatment times, durations, and modalities. Come experience an unparalleled approach to behavioral healthcare and rediscover the life that you or your love one is meant to live.