They could improve how the "gentleman" they employ respect people. I paid and had luggage repaired…read moreand when I walk in to tell them I'm picking up a piece of luggage the guy snaps and ridicules me like I'm stupid because he doesn't need a name (which was a lie because his coworker asked my name after he was horrible) then says he needs a description of the luggage. So I give him the description to which the whole time his attitude is nasty to me while two men walk in and he's soooo nice to them. And constantly nasty to me. Then his female coworker asks my name and takes over and gets my repaired luggage. I'm appalled at the customer service. Next time I will not come here EVEr. So sad I even paid this company any money.

The service at Freeman's is outstanding as is their product knowledge. I purchased a few…read moresuitcases from them back in January while visiting Fort Lauderdale. Got some great luggage at a good price to replace my old stuff. Then, six months later, I called them and requested a monogram plate that they made which isn't available from the manufacturer. They agreed to make it and send it to me for free even though I asked to pay for it. If you need or are considering new luggage in South Florida, this is the place to go.

My EXPERIENCE was as follows: The front sidewalk of this store is lined with canvas dufflebags and…read moremid-sized generic brand luggage at deep discounted prices from $15.00 - $38.00. The sole employee was helpful navigating through the luggage but with a language barrier when inquired about the integrity of the zippers. I've learned quickly from purchasing from outlets that the bag is only as strong as its zipper, which has let me down a few times. The name of the business on the placard says Luggage Prime but the actual name is Luggage Outlet so not sure why the conflict. The store offered big luggage brands like Samsonite, American Tourister, Delsey and Travel Pro.

1-Star Review: Gabbiano Suitcase Failed Immediately - Luggage Outlet Won't Make It Right…read more I specifically chose to shop at Luggage Outlet, a local business, over a big chain to support small retailers. I purchased a Gabbiano suitcase marketed as "durable and dependable," but it completely failed after one trip. The shell cracked near the wheel, making it unstable and difficult to use. When I returned to Luggage Outlet within the 30-day window for a refund or exchange, the store refused, blaming airline handling instead of standing behind their product. A truly durable suitcase should withstand normal travel, and a trustworthy business should honor reasonable returns--especially for a defective item. I am extremely disappointed in both Gabbiano's poor quality and Luggage Outlet's lack of customer care. I wanted to support local, but this experience shows why many customers stick with major retailers. I would leave a 0 star review if I could. I will never shop at or recommend Luggage Outlet. Save your money and buy from a company that actually values its customers and sells quality merchandise.

If I could you a negative star, I would gladly. I ordered 3 piece luggage in July 2025. I have yet…read moreto receive my last piece. I have emailed several times in 2026 and have not received a reply since December 2025. I called number and it is disconnected.

My Swiss Army Victorinox Werx Traveler Suitcase had its zipper break and some other tears from…read moreheavy International and Domestic Travel and now with the current travel situation its a perfect time to find a replacement. I had one brand and only one brand in mind TravelPro so I did research on Amazon and I narrowed it down to the Crew Versapak Max. Amazon wanted $220, Macy's $480 and a local travel store wanted $250. On Google Shopping I was introduced to Luggageontheweb.com(Village Luggage) and I could not be happier. Not only did they charge $173 with free shipping and no taxes they have this Friendly lady who answers the phone and is happy to answer any questions and is very patient. When the order did not go through she was patient and then it finally came in and we confirmed that this bag would meet my needs. As this company Drop Ships from TravelPro as they have been dealing with them for 50 years and this business has been in business for longer than that I felt confident. What sold me is that they give a complimentary Leather Monogramed Luggage Tag with my initials. Not only did I save $30 I am getting better service and I highly recommend this business to anyone who needs luggage . Its truly a boutique and personalized business. I won't turn anywhere else. Ebags had other bags for more expensive and I do not want to purchase a bag from a department store as I am able to order my luggage at my own leisure. As I work in Tourism I know a good bag and my retired Flight Attendant friend swears by TravelPro and the kind Customer Service rep said that the Webmaster loves TravelPro and they get many sales for their bags so it brought me even more confidence. This TravelPro had every feature of my old Victorinox like a removable suitor and a similar size. Its also very light at 7.9 lbs and this bag has more features like the option to have a Battery Bank to charge my phone, Optional Travel Packing Cubes that you can zip in for $30, room or up to a 17" laptop and an included Toiletry Kit bag and a great handle. I will update this review once I get my suitcase!!!

I love Morris Luggage. I have been there on 3 separate occasions & have been very happy with them…read more Their prices were fair & the service was fast.

Morris Luggage Repair were very helpful and friendly. Did n excellent job for a fair priceread more

I had a wonderful experience in here with nice service and attention from both associates. I was…read moresearching for a very special gift and I wanted to make sure to purchase the right one. They answered all of my questions and were very accommodating. The value and quality of items is great as well.

The service at Premier Luggage is less than par. Manager, knowing the customer needs a piece which…read morehas been repaired, is not willing to help. Customer must wait until another employee comes to look for your piece because it is not his responsibility to find the repaired bags. This suggests disorganization and poor management. Too bad if customer is inconvenienced. I would suggest taking your business to Freeman luggage, who has been in business for decades because they are very helpful and have quality pieces.

NOTE: Employees and management suffer from ALCS syndrome. See next to last paragraph…read more This is not a review of their numerous offerings of overpriced luggage. It is based on two encounters, each for the same item. My initial experience with this store was calling them on the telephone. I googled for their number, 561-447-4315 - and phoned at 11:55 AM. The call went into voice mail. I did not leave a message. I called again, about an hour later, and the call again went into voice mail. I again did not leave a message. "Why not?", all my Yelp buddies may be asking, and the answer makes sense to me: The voice mail picked up, but there was no identifying information of what business I had reached. No recording such as "You have reached Bag 'n Baggage, we are helping others right now, please leave your name and number and we will..." So, it's my protocol not to leave my name and number randomly on answering units if I am not certain what number/person I have reached. I then checked YELP for their listing, wondering if I had, perhaps, reached an incorrect number. Nope, the number was as listed. I was planning on going to the Town Center Mall later in the day, and figured I would just stop by the store and see what's up. I arrived around 5 PM, and the store was empty, with two sales staff working at what appeared to be inventory management. Neither greeted us. I proactively inquired about the specific item I wanted - a DIGITAL LUGGAGE SCALE - and one of the staff showed me the various choices - if I recall, only two options. She explained which one she thought was better, and it was the one that I had in mind [its quite ultra uber] when I was considering my purchase, so I bought one of the two they had in stock. I then asked if their phone system was working, and showed her my iPhone, with the outgoing calls to her number earlier in the day, making sure I had dialed the correct number. She replied "oh yes, the phone is working, we were busy with inventory at that time, did you leave a message?", and I explained why I had not left one. She looked at me in an odd manner, so odd, that I snapped at her, and said "look, if I call what I believe to be a business and the business does not identify itself in its outgoing message, I will NOT leave a message". She still looked at me in an odd manner. BTW, this was Janeen T., the MANAGER. I finalized my purchase, and suggested to her that she consider adding an outgoing message to her phone system. And she said "I'll look into that." After I showed my friend Marsha my new cool digital electronic luggage scale, and asked her if she had a device to weigh her luggage, she said "no, can I use yours?", and I replied "no, the logistics on that would not work, I'll go buy you your own". I called the store on May 16, to ask them to put aside the one remaining device they had in stock, and no one answered the phone. And there was still no outgoing message. This time, I LEFT A MESSAGE, ASKING THAT THEY HOLD ASIDE THE LUGGAGE SCALE. I went to the store later that day, and was served by Jack. I asked him if he was there earlier, telling him what time I called, that the phone was not answered, and that I left a message. He said "oh, I must have been busy, and I haven't had time to check the phone for messages." [This store never looks real busy] Welcome to South Florida, where the poor level of customer service is pandemic. This establishment's staff and management suffer from ALCSS - Acute Lack of Common Sense Syndrome. It is a dangerous condition, be careful you do not catch this syndrome. As an aside, this ultra uber scale is a BALANZZA MINI DIGITAL LUGGAE SCALE, priced at $21.99. You can purchase it on Amazon.com for $15.32, and if you are a Prime Member, it ships free in 2 days. And Amazon's Customer service is awesome!

Service that went above and beyond expectation! I have purchased numerous pieces of luggage here…read moreand Paul is the reason I will keep going back, He even matched the price I found online.

A nice store, but too small to really provide you with enough buying options. They do have some…read moretravel accessories, and with the bags they did have for sale, they were modern styles. Staff are friendly here, asking us if we required any help.