Scam alert.
We signed a lease, paid the required fees, and then were told the very next day that they didn't actually have the property available. At that point, we expected a prompt refund and a reasonable explanation. Instead, it turned into a three-month nightmare.
Getting our money back was a constant battle. We were repeatedly told a refund was coming, but somehow the amount kept getting smaller and smaller. We eventually discovered there were monthly charges being deducted that had never been clearly disclosed when we signed the lease. Even more frustrating, they continued charging us for those fees despite the fact that we never moved into the property.
Communication was terrible. Emails would go unanswered for weeks at a time. When we did get a response from the city manager, Mareike Geitner, it was usually a generic message like "we appreciate your patience" without actually answering any of our questions. I repeatedly asked for clarification about the charges and refund amounts and never received a clear explanation.
I also asked multiple times to speak with a supervisor and got nowhere. Calling the main office wasn't any more helpful. No one seemed willing to take responsibility or provide answers.
Mistakes happen, but the lack of transparency, hidden charges, and months-long struggle to recover money we should never have had to fight for left us feeling completely misled. I would strongly caution anyone considering doing business with this company. read more