I usually go to Cole's Salon, but they were fully booked today. I tried Regis and left so disappointed.
To start- my stylist, Nicole, asked what I wanted to do with my hair today. I told her and she proceeded to roll her eyes and say that's what everyone asks for and you shouldn't do that.
Then- throughout my wash and cut, Nicole kept yelling across the salon to another stylist telling her she better make sure she charges her client extra money for having long hair. No joke, she addressed that issue 8+ times.
Finally- when it came to my hair, she cut it, then started to blow dry it, realized she had taken longer than expected, turned off the blow dryer, and said "so do you want to just let it air dry or what did you want?" I said, "well can you finish drying it and flat iron it?" She said okay and spent ten minutes blow drying it before stopping and telling me she is going to charge me extra because my hair is thick and I asked for her to flat iron it. I told her if she's going to charge me extra, that I didn't want her to do it. She kept going and working on it but complained the whole time that my hair was thick and usually her clients will blow dry and straighten their hair before they come in if they want it done that way. I've never had a hair cut where a stylist didn't flat iron my hair to be able to show me how the finished cut looked. She told me she would never blow dry and flat iron someone's hair during a hair cut. And proceeded to continue complaining about it.
At one point, she was up front helping the other stylist charge her client extra, and I just decided I was done dealing with her, so I went up and asked her to ring me up and I would let her get back to the things she'd rather do.
When I got home, I finished straightening it and was appalled at how bad the haircut was. It looks awful and not at all what I asked for. I tried to go to the website to reach out to corporate or the store, and there is no way to leave feedback.
I'd never go back there to pay $38 for a haircut where someone spends the whole time complaining about doing her job and trying to find ways to charge everyone more. I'd much rather go back to Cole's Salon where the people are nice, enjoy their job, and you don't feel like you're an inconvenience to them. read more