Not what they used to be. No Better in My opinion then the…read moreMega Banks. They used to be Small town treat you customers good. But the older people have retired and it seems like they are hiring from Walmart.

Great bank! I feel like I live in Mayberry sometimes when I go into this location! The tellers all…read moreknow me and ask about my family. It's a lovely small town feel! They are great help when opening or changing my accounts up, I never feel rushed or confused. The few, small issues I've had with my money or accounts have always been handled so well and they stayed in touch with me throughout the whole process. I can't say enough good about this bank!

From the owner: F&M Bank is a dynamic regional bank located in Middle Tennessee and Southern Kentucky, and is one…read moreof the top independent banks in Tennessee, based on asset size, headquartered in Clarksville. F&M Bank operates full-service banking offices in Christian (Kentucky), Davidson, Dickson, Montgomery, Putnam, Robertson, Rutherford, Sumner, Stewart, Williamson, and Wilson counties. Additionally, we operate a loan production office in Bowling Green, Kentucky and mortgage loan offices in Brentwood, Nashville, and Murfreesboro, Tennessee. Whether you need Personal Banking Services, Business Banking Services or are looking for a Mortgage Loan. Whatever it takes to realize your financial goals and dreams, we are here to help you!

I just had the craziest banking experience of my life. So, I'm trying to deposit cash into my…read morelandlords checking account. The teller keeps counting it up again and again telling me that it's not all there. I'm thinking this can't be right and I'm getting panicky thinking I got my money stolen from me. It should all be there I kept the $ in a specific pocket in my wallet that had to go to my landlords account. She even went on to say that the ATMs that I got the cash out of just gave me the wrong amount and that I should call my bank and they need to balance their ATM. So I go back in my car, I counted it. It was ALL there. I went back in there. They start accusing me of being a liar. The manager comes over and she is being so rude to me and not even treating me like a person but like a criminal. And I'm saying to her this is not customer service I am a customer I am trying my best here, it was you her teller that was in the wrong! Then they freaking ban me from ever coming back and depositing money to the bank again. What? I can't get over this experience and how awful they made me feel and not one apology!

From the owner: F&M Bank is a dynamic regional bank located in Middle Tennessee and Southern Kentucky, and is one…read moreof the top independent banks in Tennessee, based on asset size, headquartered in Clarksville. F&M Bank operates full-service banking offices in Christian (Kentucky), Davidson, Dickson, Montgomery, Putnam, Robertson, Rutherford, Sumner, Stewart, Williamson, and Wilson counties. Additionally, we operate a loan production office in Bowling Green, Kentucky and mortgage loan offices in Brentwood, Nashville, and Murfreesboro, Tennessee. Whether you need Personal Banking Services, Business Banking Services or are looking for a Mortgage Loan. Whatever it takes to realize your financial goals and dreams, we are here to help you!

Very transactional branch. Not the usual friendly environment you find in other Pinnacle branches…read more Many of the frontline employees could use some extra training on interpersonal skills.

This is, by far, the best bank I've ever banked at. Friendly, efficient, caring and always a…read moredelight to work with, in this physical branch in Goodlettsville as well as on the phone!

I don't have an account at this bank, but unlike the *other* bank I just reviewed, this bank was…read morewilling to make change for a $50 bill. Sounds so basic, right? Yes, it is, until you encounter a bank like 5th/3rd Bank located in the same shopping plaza that was unwilling to break a $50 unless I had an account (and ID!!) for the cash-for-cash 30 second transaction. So, 5 stars to this bank that made change without asking me for account information and just being a bank that knows how to be a bank. If I was staying in the area I'd seriously consider banking with this branch because they are low key and hospitable and seem to value the clients that walk in the door.