We just walked in to open the checking account like we have done dozens of times with other banks…read more With other banks, we have always been immediately taken to office of the person that opens accounts, down and did it. Not . They had appointments coming at 2 o'clock and we were there at 1:45 and they would not talk with us. I had a rather large amount I was going to deposit the will not go to another bank.

The worst customer service I've ever experienced at a bank…read more I walked in without an appointment to get a paper notarized and was told buy the woman who has notarized a paper for me before, that she had an appointment coming in so she could not do it. There was not another person waiting anyplace in the bank. I asked again saying all I needed was one signature notarized and again she said that she had an appointment coming in but she could call another branch to see if they could help me. Wait, What? She has time to call another branch to see if they can provide notary service but she couldn't notarized my paper. I have 3 accounts including business with Wells Fargo, so I will start going to the Burnt Store location where I've always been treated well.

I have been a Bank of America customer for many years. However, now that I am a resident in Punta…read moreGorda, Florida. I find using Bank of America very inconvenient especially when I need cash. Their stores and drive up windows have all closed. I am considering opening a more convenient bank account while I am here in the winter .

The 2 branches in Punta Gorda have been closed due to Covid or Hurricane Ian. If you need access…read moreto a safe deposit box or need to see a representative it is extremely inconvenient.

Refused to accept a check for deposit from our insurance company. A call to national customer…read moreservice yielded crickets, they had no idea why our branch would not accept a guaranteed without recourse endorsed, official check. The check was even drawn on a Chase account. The local branch manager made insulting remarks about the training of the supervisors at the national number and insisted it was their "policy" to require us to open a business account. All to make a simple deposit into our savings account. Needless to say, after 31 years of doing business with this bank, we are outta there. These big banks don't want personal business accounts anymore. Pretty obvious.

Bank services are fine but please be aware that the CEO of JP Morgan Chase is a WOKE CEO and giving…read morein to the Left!!!!

I have never gone to a better bank. The representatives go totally out of their way. My mom put a…read moreCD in my name before she passed away. The kindness and efficient service I received was notably amazing. Besides doing what banks do, I had dropped a ring, I received a phone call and they mailed it to me! Then the rep called me to tell me when it would arrive. I wish Achievable Credit Union was available in NC. Thank you so very much for going above and beyond.

I have been doing business for 4-5 years........Personable, caring , efficient …read more Plus super % on CD's...........Joe......Punta Gorda, 6-26-23

The ATM only dispenses $100 bills and then they won't exchange the bills unless you have an…read moreaccount. I paid $4.50 to use the ATM. Definitely not customer service friendly. Warning about this Credit Union - no wonder the gentleman using the ATM in front of me just shook his head.

On 12/09/2025, I deposited a substantial amount of monies. Mainly in 20's and some 100's. Their…read moremoney counting machines would not count the amount and kept getting jammed. They shuffled my money around place to place and ended up shorting me 100 dollars. Opened a investigation but still never heard anything. Someone missed counted the 100s. Very disappointed in how this place operates. It is my mistake I left without getting it sorted out then, should of filed a police report.

Always been friendly and helpful to me. There is one department I had trouble with but not at the…read moreDeep Creek branch.

Very clean and nicely furnished. Had to use this branch (for the first time) and was disappointed…read morein the customer service. Have been a customer for years at the branch in Deep Creek and always find the tellers and staff to be very helpful and polite. So, will stick to that one for now. Perhaps the woman at this branch was just having a bad day, but I expect more when I'm dealing with someone in upper management.

Very difficult to speak to a live banker! When I finally did get through, they were not able to…read moreanswer my question.

Company in general sucks I've probably spend 10,000 in overdraft fees that are ridiculous due to…read morepurchases where deposit went in same day but the company is money hungry.

Try to get this branch on the phone. Impossible and then they announce that it will be necessary to…read morecall back at a later time...Goodbye! Unbelievable "Please call again" or call a call center in the Philippines that doesn't know the answer to your question and will tell you to go into the branch. Wow you can't make it up!!!

if you bank with I would recommend that you don't because if you ever have fraudulent activity…read morelike I did on my account because someone into my account and you automatically get checks deposited into your account for like either your job or disability and because of the fraudulent of your money gets taken out because of what happened they will not issue a refund of that money. They will keep that money and not give it to you so I would highly recommend not to go to this my book that is stealing your money when you've been told by the branch multiple times that you will receive that check of the remaining balance I got taken out in the You will not see it. They will not send it to you and their you the negative balance even though it wasn't your fault your account was in the negative because of hacking or fraudulent activity worst bank ever.

Great bank awesome long term employees and very reasonable rates I've had a lot of big banks before…read morebut this credit union blows them out the water

Please tell everyone about your new policy that sucks money out of their accounts without…read moreauthorization. Most of us are struggling now and pulling 98% of available funds out of a checking on a loan that's ten days past due is ridiculous. I will be moving my direct deposit to another institution. You will then be paid when I feel like it before the thirty day mark.

Have used this bank since it opened. On morning of march 16th sent a wire transfer to a friend of…read more25 years and received a call about 1:00 from main office asking to verify information. They said ok after I responded. At 5 pm received another call with more questions, after answering I asked " will this go tonite " answer "yes sir". Local bank called me at 9:00am, "they did not send because recipient is fraud. I drove to bank, got Cashiers check and sent fed ex, Am sending fed ex invoice to bank main office for reimbursement, will they pay me?????

Great staff easy to work with. Very professional and it's great to have a person and a physical…read morebuilding instead of online. Usually have the best CD rates .