We have banked with Renasant for 12 years and after 3 separate (major) issues, we will be moving to…read moreanother bank. They are not helpful, the afterhours line is a joke, and if you have a problem, good luck in getting it resolved quickly. I should have switched after the first problem with them but I incorrectly assumed they would help since we have been loyal. They don't care about the customer and I would NEVER recommend this bank to anyone.

If I could give 100 stars I would. My husband and I opened up a checking and savings with this bank…read morelast week. We worked with a lady named Joni and she gave the most exceptional wonderful service. I cannot brag on her enough. I was coming to this bank after my other bank account had been hacked. She definitely made me feel safe and comfortable using them as my bank. With that being said, I had tons of security questions and such. She answered the ones she could and any other questions I had that she did not know the answer to, she told me she would get back to me. She did follow up and get back to me for everything. Wonderful service you do not see anymore. I am so pleased with the employees of this bank! I also, had to call them today about a deposit and Joni was with a customer so I spoke with a lady named Ashley. She was just as amazing and exceptional! If you are looking for a great bank with amazing employees who actually care, choose this bank! I am so extremely glad we did!

It has been positive until recently I'm unable to login to my account from my computer or phone,…read morewhich makes no sense to me. I've tried to get help from bank, but they are unable to help me. Now I've got to find a new bank. Very inconvenient!

This is the best bank to be with period. They know you by name and they make things super easy…read more They have great interests rates and great customer service. Isabell, and Jerry always go above and beyond to get everything I need. I have recommend many of my friends and family to this bank.

Great Bank. Great People.read more

Can't say very good things right now. My wife and I asked at the branch if a cash deposit before…read morethe bank closes would cover the charges set to go through the bank that day. We were told that, yes, if we got the cash in before the bank closes we would be fine. Today, my wife went to buy groceries and we are negative. There were 180 in overdraft charges. Called the bank to be told that what the lady really meant was if it got in before the registers closed at 4:30, not when the bank closes at 5:30. That is very misleading and my family doesn't have grocery money for the weekend now and the bank is saying that it wasn't there error.

They are such a great financial institution with all the investment services including investment…read moresavings accounts. We had a HELOC here with rock bottom interest rate, they also have competitive CD's and other choices. We first established accounts here in 1993 and they have been an excellent choice for checking and savings amlnd have wired cash in and out plus money orders and travelers checks at no charge. For the last decade Penny Moore has been our go to person that had handled of our transactions no matter how big or how small. She is the consurmative professional that has an excellent knowledge of almost every product and service offered by First Tennesse. I cannot adequately express what a joy it is to have such a friendly, pleasant and genuinely engaged professional assisting you and as an advocate for our interest truly is. She is a terrific ambassador for the First Tennessee brand and I highly recommend seeking her out of you are doing business in this branch. There's 5 drive thru stations plus an ATM that's available 24/7, there's another branch in Collierville plus a standalone drive thru ATM in town. There's a lot of branches in the Memphis metro with a main branch with all their corporate offices located in Memphis. Bottom line: while there's been a few bumps in the road years ago, with some services, they have had their act together for many years now and have been totally reliable with both their inside and online presences. All boxes checked for a full service, professional banking and financial institution.

I was at the drive-through couple of minutes before 8:30 waiting for them to open and when they did…read morelanes two and four were open. i was the only customer so I pulled into lane 2 with a deposit ready. I sent it through and waited and waited. An SUV pulled into lane 4. About a minute later, the display came on and the young man asked me if he could help me. I just stared at him and he finally acknowledged that I was making a deposit. Not long after, I heard the tube lane 4 come down and the SUV drove off, a little later a receipt for my deposit came, I pulled off and immediately called into the bank and asked for the manager. I was told the manager was in a meeting and would call me back. This was 8:39 AM yesterday. I've called twice today and he's not available. I'm not sure what kind of service this location typically provides but this. just didn't sit well with me and I wanted to discuss it with the manager, however, perhaps the service is indicative of that of the manager. I had always thought that first come first serve was the appropriate way of customers.

This location has two drive-up ATMs, making things that much more convenient. Goodman Road in…read morefront of the bank can get very congested with traffic, however.

So happy to be a First Horizon customer. I have been with them since they opened here in Naples…read more The downtown & Airport Road branches are incredible. Each member of the staff, from window to lobby, are welcoming and caring. I am so very grateful!