Would have gotten 5 stars, except for their hours. Chase has one up on Hancock Whitney. They…read more(Chase) stay open until 6 on weekdays, & 1pm on Saturday's. Makes ALL the difference in the world, for people who work and need that time-window. Otherwise, it's a great experience to do banking. Oh, I also hear that their over-draft protection isn't good but I have never over-drafted yet, so...& one more thing: Where is the drive-through? I never see drive through at any of the Whitney's I have visited.

Hancock Whitney is a good bank and all the tellers are very nice in the lobby and drive through the…read moreonly thing they need to change the way they do. Overdraft protection they give you an overdraft protection and you can't use it the way you want to like every other day gives you a $500 overdraft protection Whitney gives you an overdraft protection and only gives you a $40 overdraft and still cannot use it why give you an overdraft on your account if you can't use it I think they should give you a $500 overdraft protection to help customers and once you exceed that limit you can't overdraft do you pay that back that's the way they should do it study the system doing it and see if they going to allow you to do it or not if that's the case they should not give no one and overdraft protection that's the only problem that Hancock Whitney. They need to change that but otherwise all the tellers are very nice I like I said it's a shame they give you an overdraft protection and can't even use it

Went to open a business account and get information regarding business credit cards, but…read moreunfortunately we were assigned to an un knowledgeable, incompetent staff. Wolff was rude assuming my husband and I were illegal's. We asked for a manager but she was equally unknowledgeable but at least she told us she was not specialized in business accounts. We took our service to Wells Fargo.

It's 9:11am & they are inside laughing/talking, but the lobby is still CLOSED and the drive-up is…read morepacked. Not even a person to "courtesy alert" the drive up customers that they are "running late" opening up!!! Therefore, when u park your car to go in the lobby to find out WHY no one is working he drive thru, that's when you find out that their LOBBY STILL not open!!! This is ridiculous. They are supposed to open at 9AM!!! Do better, CHASE!!! Finally, 9:12, they open the lobby. Like it's "no big deal." I'm running late for work now....

I've been with Capital One for my whole life of having a bank account. I was with Hibernia and when…read moreCapital One took over I remained. I recently received notice that you were changing my checking account and adding a fee of $8.95 per month unless I met your RIDICULOUS requirements. When I chatted with your agent they suggested the 360 account, however, I would still need to go through the process of opening a whole new account. In previous changes, I always was able to just have the account 'switch' over where I could KEEP the SAME account number. Not anymore. I finally closed out my account today. While your agent was helpful with that, it was clear Capital One doesn't care if I leave or value me as a customer. Glad I found another bank with FREE CHECKING that actually cares about me as a customer. Capital One has gotten too big for its britches. Very disappointed. It was the best bank, now the absolute worst. Started when y'all started changing to the 'cafe' style bull shit which took away privacy when dealing with your banking to now this crap with adding fees to long-time customer accounts. Not the type of bank I would trust with my money or do business with!

From the owner: Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin…read moretransactions--and more.

I must start off by saying that I don't frequent them because I no longer live in the state. I…read moreforgot I had an account with them, and needed to close them out because I am no longer an inhabitant of the state! I am not used to employees being as friendly as these people are. Great service and friendly people make for an enjoyable experience. Due to me not needing them to hold my money in order to be part of the digital society we live in, I really can't comment on the online process for them or the availablity of ATMs around the city. I can comment that is great to get service with a smile.

You're better off with Chase, or any other multi-billion dollar national corporation. This bank is…read moretargeted at teachers, yet they close at 4pm. There are only a few of branches spread throughout the parish, and in relation to where I live and work, they were very out of the way. If you call them to speak to a person, you end up on hold for a very long time. But the last and final straw for me was when they charged me a $25 overdraft fee and refused to revoke it. I was setting up something with chase so I could deposit money into my Jefferson account. In order to test the account Chase deposited a few cents into the Jefferson account and took it back. Well, my Jefferson account was overdrafted....that's why I was setting up this transfer, so I could get it in the positive numbers....so when Chase took the few cents back, I went back to negative and got charged $25! They refused to revoke the charge and told me to take it up with Chase, because "according to them" it was Chase's fault, even though Jefferson is the one charging me. In my opinion, very unreasonable. There aren't really any benefits to this credit union. I have been far happier, and better served with Chase....oh, and Jefferson's online banking is pretty crappy.