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    Hancock Whitney

    Hancock Whitney

    (6 reviews)

    French Quarter

    I love the old-school stylings of this location, the marble, the columns, to me it just FEELS like…read morea bank should. They have an ATM, they also offer foreign currency exchange, although I haven't used that feature, I notice the sign every time I come in. My employer uses this branch as our choice for banking. I have been coming in about once a week for the better part of the last year and I am happy to report the easy of use at this location is the best I have experienced in quite some time. The staff is very nice and helpful. There is rarely a line.

    Although I am not initially happy about the merger with Whitney Bank & Hancock Bank, I do remain…read moreoptimistic that it's going to be better for "me". The Morgan Street Branch, as it's affectionately known, is only 4 blocks from my work in the French Quarter; therefore, it's the most convenient branch for me 90 % of the time. I'm happy to report that even following the merger, it seems like this particular branch was not affected by an influx of new tellers. I love seeing the same faces time after time, as I am a creature of habit and love a little familiarity. The tellers are always courteous and even if the lines are long, they move quickly as it seems that everyone has their "you know what" together. The bank, like most businesses in the French Quarter, is located in a building that is older than all of it's customers. It is an architectural design that is unlike any other banks seen outside of New Orleans. Check out the vaulted (arched) ceiling and you'll see what I'm I'm talking about. However, don't try and snap any photos as it's "against their policy".

    Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

    Chase Bank

    (6 reviews)

    The previous reviews were totally correct. I wouldn't give them any more than 2 and 1/2 Stars. The…read moreperson who identified herself as a manager didn't have a name tag, so I don't know her name. But she was rude and not helpful at all. I tried to get a check cashed, and didn't realize I didn't have enough money in the account. I understand that they can't cash it. However, they endorsed it and told me that they canceled the endorsement, which is true. But what they didn't tell me is that the check was pretty much worthless anywhere where I would take it because of the cancelled endorsement. Of course, since she didn't want to be part of the solution and was set on being part of the problem, she wouldn't even acknowledge that they should check the account before endorsing a check. I think this would be a fairly prudent thing to do. It just goes to show that these big Banks really don't give a damn about the people who frequent the place. They only want their money and whatever outrageous fees they can apply to your account. Just a side note, she said that it takes an hour to open an account. Which is either a bunch of crap, or supports the fact that brick-and-mortar banks are inefficient. She then told me an online account could be done in 5 minutes. I understand how detrimental to her job that could be. Perhaps she will understand when she is replaced by a machine. The only thing she did with any efficiency was close my account after I asked her to. Maybe all Chase Banks aren't like this, but if you have a choice on which bank to go to, the Chase Bank on Severn Avenue in Metairie is not the one if you're looking for good customer service.

    Rude, condescending, smug, and unhelpful private client banker. The guy who looks like an arab or…read moreIndian. Didnt catch his name. 1 star isnt low enough. Switching branches for sure.

    iberiabank - banks - Updated May 2026

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