I have friends that work for Iberia, yet this is my favorite branch.
They go out of their way to make you feel welcome there. They've seen me at my best and at my worst. Last tax season, I went in there at my wit's end, in tears since me and money didn't see eye-to-eye. But April calmed me down and helped me resolve my perceived mini-crisis. She saved me money and offered me suggestions I didn't even think about! I left, feeling so grateful to be getting such excellent customer service. I needed to print out multiple month's statements since I wasn't able to access their online system. Keith helped me out, remembering me several hours later when I went back to pick them all up. He put them all into a nice folder with his business card in there.
And their service has been consistent since that day. They remember my name and manage to continue the conversation from last time. Talk about the extra touch!
Editor's Note- as many other Yelpers have said, Iberia's online system is horrible. One of the problems is that you HAVE to change your password every 6 months. And the site is pretty limited in its capabilities. You can't deposit checks online, transfer money, view the check owner's information. So you HAVE to go to a branch to get them to reset your password. Pretty annoying, and the main reason I went to this branch. But they did such a great job, I now don't actually mind the inconvenience. It gives me a chance to see April and Keith again. read more