Every time we step into this bank we have an wonderful experience. We know all of the tellers so I…read morewant to compliment them ALL, but I'm just writing about one today, Jackson S. He is so knowledgeable and so patient and kind. I keep telling him he will be in management one day. Such a great young man. We are so thankful for this bank and the amazing staff. We highly recommend banking here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

I love this bank. I miss the lobby because of covid but i do love the bank employees. They are very…read morehelpful and patient.

The staff is very friendly and provides great customer service. We loved our experience with FTB…read moreand have recommended to everyone local we know!

I had to make an unfavorable cash transaction today. All went well. The attendant was friendly and…read moreefficient. My transactions were addressed discretely and with compassion. No one enjoys handling cash. No problem. Everything went well Isa was fantastic Thanks you.

Drive through ATM almost never works. No ATM is available after business hours. You can count on…read morealmost never being able to use the drive through ATM

Had an interview with this company. HR missed the meeting. Immediately when the interview time…read moreexpired I reached out to understand and further clarify what happened. HR blamed me and refused to reschedule or work with me. Very unprofessional and rude department.

R bank is a wonderful banking experience! As a small business, we've tried a few corporate banks…read moreand not been impressed. Kind of like you put up with your bank like you would a bad neighbor. After a year with R bank we continue to be impressed with how they handle day to day business banking needs. Zac our banker is on it when ever we need something! After a year of careful review, we've been recommending them to several friends and colleges. Those that have made the smart move to R Bank have thanked us!

People/employees were helpful and wonderful. Took care of…read moreneeds. Covered all questions.

I got the worst service than I have ever gotten at Randolph Brooks today…read more I entered this facility with my 85 year-old mother who is in a wheelchair to open her up a bank account. Upon entering, there was a girl sitting at a desk and I said "I'd like to open an account please." She promptly said "I cannot do that for you right now because I am at lunch ". (she obviously had already eaten her lunch because she was sitting at her desk doing other things., the correct thing for her to do is be an exceptional employee and figure out how to open an account for my elderly mother) I said "do you have anyone covering for you?" and she said "yes, but she is at lunch too." (Obviously this girl does not understand what covering for you means). I repeated myself using different verbiage. "Does anyone open the accounts while you are at lunch? " She said slowly as if trying to get me to understand "yes but she is at lunch". Oh my gosh. I said "OK what time do you get back from lunch?" and she said "I cannot help you today. You will have to call and make an appointment. " I'm literally standing there with an 85-year-old woman in a wheelchair wanting to open an account and I am told NO My family has been with Randolph Brooks for three generations. This is the first time anything like this has ever happened. Everyone in my family has an account with Randolph Brooks. I have walked into the Randolph Brooks in round rock more times than I can count with various issues or problems or needs, and they have always helped me in such a kind understanding and competent manner. I am Randolph Brooks client for life, but I will never go into this Georgetown office again. I'd rather drive 20 minutes to round rock and get the help that I deserve as a valued client. This employee should be fired.

Just opened a free checking account for my business in March. I've used the online banking to check…read moremy expected wire transfers from customers. There had been a little confusion on the fees but now we have figured them out. I've used my debit card without any issue. I love the friendly employees - especially Tammy who always greets me by name! I took one star away for the limited options on the online banking system and no app. (Chase really spoiled me). I was also disappointed that I couldn't withdraw over $100 at the bank ATM. I do like the fact that over $1500 can not be charged on my card in one transaction unless I call to arrange it.

The staff is never very helpful, I've lived out of town the last 5 years I banked with and it's…read moreprogressively gotten worse with the staff just not wanting to do more than they have to. It was a good bank the staffs normally friendly in person but good luck on the phone getting any help.

This bank is solid. Great customer service all the way around. They helped us purchase a property…read more Gilbert Moreno was our banker. This guy cares about his customers. If you are looking at buying a property in the Central TX area, you need to go with this guy!! After helping us through the purchase of our property, he helped our company buy some equipment. Smooth transactions!! We even told our realtor to use Gilbert!!

BEST BANK EVER! I love that everyone is always so friendly! David is a great manager and the…read moreservice is stellar!

I moved my business checking account here because I needed a bank with personal service. Two bad…read moreexperiences with "internet" banks left me needing more. The account opening process took a while and didn't have great communication - I had to call in twice over the next week to make sure my application was in process and they had what they needed. Once opened, everything has been smooth. Online banking, Quicken connectivity, and the full-service items I need (notary, cashier's checks, wires, etc). I'm expecting this will be a fruitful relationship going forward.

Do NOT get a construction loan with this bank. even though it is Texas State law AND we signed the…read moreappropriate paperwork, Rbank failed to withhold the retainage because THEY overlooked the paperwork. Also, dealing with the bank loan department is frustrating. At first, we were told that the retainage wasn't withheld because it wasn't in the builders contract (the builder signed the retainage paperwork also), then we were told that they don't usually include that page in the closing docs, then it was out fault, etc. Also, tried to get a face-to-face appointment to discuss this and more, but was unable to get a date. I gave two weeks of days and times that I could meet, but email after email of "I'm really busy"", "what do you want to discuss", etc. (I also in two different emails listed what I wanted to discuss). I could never get a date from them. not one that I had suggested or an alternative date that would meet their schedule. but according to them I was not "denied" a meeting. If you can't ever get a date and time after email after email over several days, doesn't it result in the same thing? No meeting.

Compared to Bank of America(evil) this bank is just the best!…read more You get personalized attention and do not feel like just an account or a number. They are patient, friendly and helpful. I highly recommend APlus!

I have been doing business with A+ since 2015. I moved because I had been dealing with one of the…read morebig 3 banks and wanted to get a more personalized bank. In the last couple of years they have gone from being a little offensive - asking where this deposit came from as though I am laundering money - to being utterly offensive. I have over $10,000 in a savings account plus a checking account with over $3,000. When I wrote a loan payment for 17 cents less than the accurate amount, they sent me a collection letter. (They will not issue a coupon book.) Last week, I deposited $160 through the ATM. I received a letter in the mail yesterday that they put a $38 hold on that deposit. (Again, I have over $10,000 in savings with them.) Something is not right in the management and they now require an appointment to meet with them because the lobby in Georgetown is closed most, if not all, the time. I am looking for a new bank as this one feels like it is failing.