We have been members of SouthStar Bank in Georgetown since the 2nd day it was open. We LOVE the…read morestaff. They always greet us with warm welcoming smiles. They are so eager to help us and we never feel like we're "bothering" them when we're there. Our favorite teller is Bailey. She's so sweet every single time we come in, no matter what time of day. She always makes time to smile and say HI. And Stephanie Chaffin, the Branch Manager, is absolutely amazing. We've known here since she first started there. She's so helpful and always answers our questions. GREAT JOB to all of the staff at SouthStar Bank in Georgetown! We're so GLAD you're here.

Great friendly and professional service. Handled well by all. Stephanie handled a lot of…read morecomplicated transactions well. Martha Molina is super friendly and always recognizes me and helps quickly at the counter. Great Job here and with the staff at the Leander location as well. Hats off!

The staff is very friendly and provides great customer service. We loved our experience with FTB…read moreand have recommended to everyone local we know!

I love this bank. I miss the lobby because of covid but i do love the bank employees. They are very…read morehelpful and patient.

Drive through ATM almost never works. No ATM is available after business hours. You can count on…read morealmost never being able to use the drive through ATM

The location of this ATM is trash - you have to wait in the outrageously long line at Chik Fil A…read morenext door -- then when you pull up this machine at least 75% of the time is useless. It's insane!!

I own a business and experienced check fraud for the first time on my account. Someone got a hold…read moreof one of my manual checks that I had signed and had been cashed. They took the check, whited out all of the information I had written except for my signature, changed the check number, and deposited it 3 times in one day into various accounts. The people who deposited these checks also experienced fraud. They were told that they were getting paid for something and made the mistake of trusting a stranger online. You hear these stories and think they won't happen to you until it does. This happened while I was on vacation no less. So how did R Bank handle all this? They cancelled my checking account and moved my money to a new account, filled out paperwork so that I could get reimbursed, called me for days after whenever a new charge came in to verify it was legit and more. Zac Parker, my personal banker, was quick and professional. I've been told that I will be refunded my $4000+ this week, only 2 weeks after it happened! That they are personally guaranteeing a full reimbursement even if they can't get the money back! Wow! I will never bank anywhere else.

R bank is a wonderful banking experience! As a small business, we've tried a few corporate banks…read moreand not been impressed. Kind of like you put up with your bank like you would a bad neighbor. After a year with R bank we continue to be impressed with how they handle day to day business banking needs. Zac our banker is on it when ever we need something! After a year of careful review, we've been recommending them to several friends and colleges. Those that have made the smart move to R Bank have thanked us!

I got the worst service than I have ever gotten at Randolph Brooks today…read more I entered this facility with my 85 year-old mother who is in a wheelchair to open her up a bank account. Upon entering, there was a girl sitting at a desk and I said "I'd like to open an account please." She promptly said "I cannot do that for you right now because I am at lunch ". (she obviously had already eaten her lunch because she was sitting at her desk doing other things., the correct thing for her to do is be an exceptional employee and figure out how to open an account for my elderly mother) I said "do you have anyone covering for you?" and she said "yes, but she is at lunch too." (Obviously this girl does not understand what covering for you means). I repeated myself using different verbiage. "Does anyone open the accounts while you are at lunch? " She said slowly as if trying to get me to understand "yes but she is at lunch". Oh my gosh. I said "OK what time do you get back from lunch?" and she said "I cannot help you today. You will have to call and make an appointment. " I'm literally standing there with an 85-year-old woman in a wheelchair wanting to open an account and I am told NO My family has been with Randolph Brooks for three generations. This is the first time anything like this has ever happened. Everyone in my family has an account with Randolph Brooks. I have walked into the Randolph Brooks in round rock more times than I can count with various issues or problems or needs, and they have always helped me in such a kind understanding and competent manner. I am Randolph Brooks client for life, but I will never go into this Georgetown office again. I'd rather drive 20 minutes to round rock and get the help that I deserve as a valued client. This employee should be fired.

People/employees were helpful and wonderful. Took care of…read moreneeds. Covered all questions.

Was my second day in Texas. I wanted to open a checking account with a nice five figure number. I…read morewas told I had not established a residence in this county, so they informed me I needed two forms of identification with my residence. So I left. And the very next bank I walked into was happy to take my money and open a simple checking account! So, WHAT COULD IMPROVE? Their banking requirements, attitude.

Just opened a free checking account for my business in March. I've used the online banking to check…read moremy expected wire transfers from customers. There had been a little confusion on the fees but now we have figured them out. I've used my debit card without any issue. I love the friendly employees - especially Tammy who always greets me by name! I took one star away for the limited options on the online banking system and no app. (Chase really spoiled me). I was also disappointed that I couldn't withdraw over $100 at the bank ATM. I do like the fact that over $1500 can not be charged on my card in one transaction unless I call to arrange it.

This bank is solid. Great customer service all the way around. They helped us purchase a property…read more Gilbert Moreno was our banker. This guy cares about his customers. If you are looking at buying a property in the Central TX area, you need to go with this guy!! After helping us through the purchase of our property, he helped our company buy some equipment. Smooth transactions!! We even told our realtor to use Gilbert!!

BEST BANK EVER! I love that everyone is always so friendly! David is a great manager and the…read moreservice is stellar!

I moved my business checking account here because I needed a bank with personal service. Two bad…read moreexperiences with "internet" banks left me needing more. The account opening process took a while and didn't have great communication - I had to call in twice over the next week to make sure my application was in process and they had what they needed. Once opened, everything has been smooth. Online banking, Quicken connectivity, and the full-service items I need (notary, cashier's checks, wires, etc). I'm expecting this will be a fruitful relationship going forward.

Do NOT get a construction loan with this bank. even though it is Texas State law AND we signed the…read moreappropriate paperwork, Rbank failed to withhold the retainage because THEY overlooked the paperwork. Also, dealing with the bank loan department is frustrating. At first, we were told that the retainage wasn't withheld because it wasn't in the builders contract (the builder signed the retainage paperwork also), then we were told that they don't usually include that page in the closing docs, then it was out fault, etc. Also, tried to get a face-to-face appointment to discuss this and more, but was unable to get a date. I gave two weeks of days and times that I could meet, but email after email of "I'm really busy"", "what do you want to discuss", etc. (I also in two different emails listed what I wanted to discuss). I could never get a date from them. not one that I had suggested or an alternative date that would meet their schedule. but according to them I was not "denied" a meeting. If you can't ever get a date and time after email after email over several days, doesn't it result in the same thing? No meeting.

I have been doing business with A+ since 2015. I moved because I had been dealing with one of the…read morebig 3 banks and wanted to get a more personalized bank. In the last couple of years they have gone from being a little offensive - asking where this deposit came from as though I am laundering money - to being utterly offensive. I have over $10,000 in a savings account plus a checking account with over $3,000. When I wrote a loan payment for 17 cents less than the accurate amount, they sent me a collection letter. (They will not issue a coupon book.) Last week, I deposited $160 through the ATM. I received a letter in the mail yesterday that they put a $38 hold on that deposit. (Again, I have over $10,000 in savings with them.) Something is not right in the management and they now require an appointment to meet with them because the lobby in Georgetown is closed most, if not all, the time. I am looking for a new bank as this one feels like it is failing.

This is possibly one of the best banks I have EVER done business with! I have accounts in 4 banks…read more(for business and prior accounts) A+ tops them all in courtesy, customer service, availability, care of my funds, etc. A+ has made my life easier and I thank my family for inviting me to join!