Do not do business with this so called "Family" credit union. The online payment system is always…read moredown and the so called "Family friendly" staff treat customers like second class citizens.

So super slow, you spend 30 minutes waiting to get your money or to give money inside or outside…read moredrive thru both super slow no matter the time of day

We have been banking here over 30 years.Whether car loans or home mortgage,It is conveniently…read morelocated on 411 and has great service.This is the bank to use for The Working Man Review.

Really un-impressed with our visit here. We really needed to go inside to see a teller and get some…read morecash. First off, they were extremely unorganized with customer lines and 'attempting' to promote social distancing for Covid. They really need to rethink how they are approaching this. Secondly, it's the first Saturday in the new year and they had one teller working .... one. Let's just say if there were more tellers we would have seen them, because we were in line so long they would have come back and started helping people. Really unfair to the one person working, a manager should have stepped up if she was truly the only teller available. Lastly, they didn't have any cash????? It's a bank. Ok, that may be an exaggeration, but they weren't sure if they had enough cash for us .... really? I though banks ran on numbers and trends and were a little more on top of what's happening then to run out of cash and use a lame excuse that it's because people are cashing stimulus checks. I'm pretty sure the banking community knew before the rest of us when that money was going to start hitting ... and if not, again not the customers fault. Overall not impressed! I'll leave it at two stars for now, but significant improvement is needed or I would push this down to one star.

Lack of communication. Changing membership requirement. Incompetent staff.read more

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i am very disapointed with this bank and i will be leavibg it as soon as possible. they dont care…read moreabout their customers.they thru me under the bus twice! they made no attempt to help me when they caused the problems! anonymous by choice downtown branch.

Customer service is very poor. I have spent all morning trying to straighten out a check sent…read morethrough their online banking system. You cannot talk to a local banker at your branch. Your call goes to a call center instead when you call the branch number. You get sent to a third party company for online banking. I spent a lot of time on hold with each of the numbers I called. They keep giving me the same phone numbers to call and I am going in circles with them and getting nowhere. And they want me to pay $30.00 to stop payment on a check that has not been delivered to the person it was sent to through their third party payment system company. And when I did talk to anyone they did not seem to care enough to fix the problem - unless I pay $30.00. And that may not even fix the problem.

Branch manager is terrible. Avoid using this bank if you're a small business owner or someone with…read morewealth who needs access to your funds same day.