The team in Moody is amazing! Always service with a smile. I tell every time I visit, they are my…read morefavorite people.

Community Credit Union definitely does not care about its members. I recently moved to New York to…read moreaccept a job, but wanted to keep my hometown credit union because of shared branching. I spent over an hour on the phone today trying to coordinate the release of a check hold with them (which to be honest is very easy), but still could not get the person in charge to even acknowledge my situation. Mind that this is my first paycheck in over 5 months because I was unemployed, and I even had the NYC credit union fax them a copy of the check. I have been a member of this credit union for over 8 years, and the first time I ever needed something important from them, I was treated as though I didn't even exist. As someone who works in media and social relations, this is absolutely shameful. I will be moving my money from this institution immediately. The customer service here is terrible, and half the tellers are unaware of what is going on around them. They have very sad, somber looks every time I have been in there. I would recommend a different financial institution.

I have been banking with Union State Bank for years and I've never had any complaints. Gay Simpson…read morehas always provided exceptional service with any and all of my banking needs. Thank you Gay for all that you do at the Cedar Bluff branch.

Mike Douglas and his staff have went above and beyond in working with my family. His staff is all…read morevery nice and professional. I have had a need to call upon their office several times with different issues and they have helped us with everything. If you need anything insurance related, this is the place to go. Thank you for all you do for your customers!

Horrible customer service! The people in this office REFUSE to do their job. They don't even make…read morenotes in your file while talking with you on the phone. After expecting this office to complete my request, I went for a month only to find out my registration had been suspended by the state. DO NOT USE THIS OFFICE, go to one that is professional.

Great service! I needed a summary statement of our coverage emailed to my office. I had it in…read moreless than 5 minutes.

Do not, under ANY circumstances use this office…read more Long version: This office insured my uncle's car for him, and he allowed me to use it out of state for school. I used it for roughly a year, and as of this review, am returning it to him next week. I had a fender bender in a rental car, and the rental company contacted State Farm for a claim. During this process, the local office dropped my uncle's policy completely, claiming that they needed to speak to me and were never able to contact me. They had my contact information through my uncle (supposedly), and insisted that I never answered the phone and was generally unhelpful. To be fair, I wasn't told this myself. This is what my uncle repeated. I don't believe he would lie. Long story short, they cancelled his insurance out from under him because I wasn't easy to contact. The problem? I went through THREE MONTHS of phone records, and the only time I ever spoke to a state farm agent or employee was when I called them. They made NO efforts to contact me over the supposedly important information, and dropped his insurance because of it. NEVER use State Farm, and if you must, NEVER use this agency. I've been given the run-around over this accident for over a month, and my uncle got screwed out of his insurance because of something I didn't do. Full disclosure: I had an accident in the loaner car earlier in the summer, which may have complicated things. It was a non-fault accident and was covered by my uncle's State Farm liability insurance. Despite this being non-fault, there may have been complications leading into the fender bender. I don't know, and I hope I'm not treating this office unfairly because of information that I don't have. Either way, I don't take kindly to being blamed for something that is untrue and my uncle paying the price for it. I will never use State Farm again, and I am offended that this office blamed me for not picking up the phone. It's simply not true.

My neighbor gave me Tyler's number a few months ago when I told him I was shopping my home…read moreinsurance. Tyler had just finished helping my neighbor through a claim where he was in a hit and run accident. He was able to save me over $200 year on my home insurance with more coverage than I had before. I have been very happy with Tyler and his staff. I feel like they know me and know my situation. They treat me like a friend and not like another number. I would highly recommend them.

Answered my call right away. They wient above and beyond for me and my 2004 Land Rover discover 2…read more Great guy at the counter!!!

I was in a fix, needing both of my car key fobs reprogrammed. I'm not willing to divulge the…read morecircumstances of this situation (it's just embarrassing, and not really that interesting to be honest, so you're not missing anything lol), but I was treated so well and my problem was so quickly resolved that I had to give props on Yelp. They were prompt and professional and I highly recommend Allen Lock and Key.