Really un-impressed with our visit here. We really needed to go inside to see a teller and get some cash.
First off, they were extremely unorganized with customer lines and 'attempting' to promote social distancing for Covid. They really need to rethink how they are approaching this.
Secondly, it's the first Saturday in the new year and they had one teller working .... one. Let's just say if there were more tellers we would have seen them, because we were in line so long they would have come back and started helping people. Really unfair to the one person working, a manager should have stepped up if she was truly the only teller available.
Lastly, they didn't have any cash????? It's a bank. Ok, that may be an exaggeration, but they weren't sure if they had enough cash for us .... really? I though banks ran on numbers and trends and were a little more on top of what's happening then to run out of cash and use a lame excuse that it's because people are cashing stimulus checks. I'm pretty sure the banking community knew before the rest of us when that money was going to start hitting ... and if not, again not the customers fault.
Overall not impressed! I'll leave it at two stars for now, but significant improvement is needed or I would push this down to one star. read more